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Mint.com users/Capital One Account holders (update I received from Mint).....

Posted on 7/17/13 at 10:48 am
Posted by Hammond Tiger Fan
Hammond
Member since Oct 2007
16215 posts
Posted on 7/17/13 at 10:48 am
Capital One Bank has decided recently to prevent 3rd party vendors from accessing your account. For now, they are only allowing Quicken and Quickbooks access to customer accounts.

This is throwing a big arse monkey wrench into my monthly budgeting and expense tracking. I loved mint b/c it was very easy to use. Hell, I track every damn expense coming to my house with Mint. I tried using Quicken and I hated it. It was not user friendly at all.

I don't know how in the hell I will manage without being able to track my transactions from my bank.
This post was edited on 7/18/13 at 8:45 am
Posted by RickAstley
Reno, Nevada
Member since May 2011
2002 posts
Posted on 7/17/13 at 10:55 am to
I do not have any words of advice as far as keeping your budget updates automated. I still stay true to keeping all of my budget information logged on an excel spreadsheet that I created. I do use the budgeting tools that several banks are starting to offer through their web interface. Yet I only use their budgeting tools to make life easier on me whenever I review my data to confirm it is all correct.
Posted by Catman88
Baton Rouge, LA
Member since Dec 2004
49125 posts
Posted on 7/17/13 at 11:03 am to
Cancel Capital One card.. Transfer balance and let them know why. They will change their tune once enough people do this.
Posted by Hammond Tiger Fan
Hammond
Member since Oct 2007
16215 posts
Posted on 7/17/13 at 11:12 am to
quote:

Cancel Capital One card.. Transfer balance and let them know why. They will change their tune once enough people do this.


Problem isn't just with a credit card. I have serveral accounts with Capital One and all of them are blocked. It makes me want to switch every last one of them to someone else. This is so damn frustrating.
Posted by Teddy Ruxpin
Member since Oct 2006
39577 posts
Posted on 7/17/13 at 11:28 am to
Weird. Mint.com says it will be able to connect again to Cap One on July 19th.
Posted by Hammond Tiger Fan
Hammond
Member since Oct 2007
16215 posts
Posted on 7/17/13 at 11:41 am to
It could be the person I talked to over the phone didn't know what she was talking about
Posted by LSUtigerME
Walker, LA
Member since Oct 2012
3795 posts
Posted on 7/17/13 at 12:08 pm to
Damn it. That sucks. I also use Mint to track just about everything, and recently taught my wife how to use it, and she actually follows it.

My CapOne 360 and Sharebuilder (by CapitalOne) both have no problems connecting. They may be implementing a similar security as SB and 360, where you have to get an account access code for 3rd party sites. I thought that was great. Ensured if Mint was hacked, all they has was the "read-only" version of your account info (that's my understanding of it).
Posted by TigerHoo
DC
Member since Oct 2005
286 posts
Posted on 7/17/13 at 12:11 pm to
Was a long-time customer of a bank in DC. That bank was bought by Capital One about 4 years ago.

First Capital One lowered interest rates on all of my savings/checking accounts. Then, when I called with a complaint, they took a message and didn't call me back. Then, they closed my branch (where I had my safety deposit box). Oh, and every time I went into the bank, I felt like it had become a car dealership ("Sir, can I ask you: might it be beneficial to you to talk to a financial analyst on our staff?" "Sir, I see your paying a mortgage, might you be interested in refinancing?" "Sir, do you need any help with retirement planning?")

I am no longer a Capital One customer, and very happy for it.
Posted by OldManRiver
Prairieville, LA
Member since Jan 2005
6923 posts
Posted on 7/17/13 at 3:44 pm to
quote:

It could be the person I talked to over the phone didn't know what she was talking about

She just didn't clarify, they aren't allowing any 3rd party to access until July 19th due to completing a merger with another bank. Supposedly after Friday all will be well.
Posted by MG
New Orleans
Member since Dec 2007
275 posts
Posted on 7/17/13 at 3:57 pm to
quote:

recently taught my wife how to use it, and she actually follows it


Pics?
Posted by Korkstand
Member since Nov 2003
28707 posts
Posted on 7/17/13 at 4:14 pm to
quote:

For now, they are only allowing Quicken and Quickbooks access to customer accounts.

Well, Intuit owns Mint, so it shouldn't be far behind.
Posted by eng08
Member since Jan 2013
5997 posts
Posted on 7/17/13 at 5:23 pm to
I like Mint a lot and have been using it for over 3 years now.
Posted by Will Cover
St. Louis, MO
Member since Mar 2007
38533 posts
Posted on 7/17/13 at 5:55 pm to
quote:

Hammond Tiger Fan


USAA offers free checking and savings to everyone and works very well with Mint.com.

Insurance, retirement, etc. are reserved for members that qualify.


Posted by Hammond Tiger Fan
Hammond
Member since Oct 2007
16215 posts
Posted on 7/18/13 at 8:14 am to
Yesterday I emailed mint.com yesterday about the issue and received the following response this morning

quote:

Upon checking our database to look into this issue closer, we've came to notice that there is an error showing to your account and this might be the reason why your account stop updating. It appears as though your bank or financial institution is currently blocking our aggregation efforts. We’re in the process of working to resolve this issue, but please note that resolution is dependent on the cooperation of the bank or financial institution.
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