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Started By
Message
re: From Sammy's Grill to Willie's Restaurant
Posted on 3/12/17 at 3:18 pm to tgrbaitn08
Posted on 3/12/17 at 3:18 pm to tgrbaitn08
quote:
If I owned a restaurant or bar in Baton Rouge I'd ban all video recording devices in my place of business. No use of cell phones and no pictures. You don't like it, carry your arse.
I assume this policy would be posted somewhere or just in your head?
1
Posted on 3/12/17 at 3:19 pm to Ed Osteen
quote:
And if someone breaks that rule before paying for their bill?
They would be asked to put away their phone.
Posted on 3/12/17 at 3:20 pm to tgrbaitn08
Good luck with that
Posted on 3/12/17 at 3:20 pm to LCA131
quote:
OR, just have a nice day, and don't pay.
I mean this is pretty much what happened.
The owner lady was saying pay for half, the lady was recording and saying no, the owner asked her to stop recording, it escalated then lady said to just get out and leave.
Posted on 3/12/17 at 3:20 pm to LCA131
quote:
Re. her asking to see a policy, I feel like she has EVERY right if it affects her bill.
I agree. If you tell me that you have a policy that impacts what I pay other than what I've seen (ie the menu, tipping policies, etc) then I'm going to 1) Want see this policy before I agree I owe anything based on it and 2) Gojng to want to know where i was informed of this policy prior to deciding I agreed to it.
A good example of this is when restaurants automatically add 20% gratuity to parties larger than X. That policy is generally printed on the menu so patrons are informed of the charge prior to agreeing to dine there/placing their order.
Posted on 3/12/17 at 3:20 pm to LCA131
quote:
I assume this policy would be posted somewhere or just in your head?
There would be a sign on the door
Posted on 3/12/17 at 3:21 pm to LSUGrrrl
quote:
agree. If you tell me that you have a policy that impacts what I pay other than what I've seen (ie the menu, tipping policies, etc) then I'
You have to see a policy that says, "If you eat 50% of the meat you're responsible for paying for 50% of the meal?"
Posted on 3/12/17 at 3:21 pm to TigerStripes06
Posted on 3/12/17 at 3:23 pm to LSUJML
Maybe she thought the grilled was a sauteed shrimp
Posted on 3/12/17 at 3:24 pm to LSUJML
I could really go for some frog legs right now 
Posted on 3/12/17 at 3:26 pm to Will Cover
How this usually goes down:
"Table 14 wants to talk to you"
"Yes ma'am, how can i help you?"
"I ordered the shrimp sandwich, and these shrimp aren't grilled"
"I'm sorry ma'am, we pan grill them."
"Well that's not grilled and I'm not paying for this."
"Ma'am, I'm sorry, I can take 50% off of your bill."
"I said I'm not paying."
"Ma'am, you ate most of your meal, we do have to charge you something."
"I'm not paying anything."
"Ma'am, if you refuse to pay, we're not going to be able to serve you in the future."
Then you have the screaming and the accusations and the hand gesture as the customer walks out the door.
"Table 14 wants to talk to you"
"Yes ma'am, how can i help you?"
"I ordered the shrimp sandwich, and these shrimp aren't grilled"
"I'm sorry ma'am, we pan grill them."
"Well that's not grilled and I'm not paying for this."
"Ma'am, I'm sorry, I can take 50% off of your bill."
"I said I'm not paying."
"Ma'am, you ate most of your meal, we do have to charge you something."
"I'm not paying anything."
"Ma'am, if you refuse to pay, we're not going to be able to serve you in the future."
Then you have the screaming and the accusations and the hand gesture as the customer walks out the door.
Posted on 3/12/17 at 3:30 pm to jefforize
quote:
could really go for some frog legs right now
I know, hungry after looking at menu
The Thursday lunch special (brisket ends) is my favorite
Posted on 3/12/17 at 3:31 pm to tgrbaitn08
quote:
You have to see a policy that says, "If you eat 50% of the meat you're responsible for paying for 50% of the meal?"
Did she?
Posted on 3/12/17 at 3:32 pm to jefforize
Kayte and Will are good people who run a business the way it should be. Businesses in this area of town are experiencing a rash of customers who come in, eat half the food, complain, and then expect a free meal. Not saying this is the case here, but it happens. You can't run a restaurant by handing out free meals. Good on them, hopefully this will weed out the bad customers who don't tip anyway and are looking for a handout. Plenty of businesses have this policy and I'm sure are tired of enforcing it
Posted on 3/12/17 at 3:34 pm to LSUGrrrl
She ate half and then complained. If it was such an issue, she wouldn't have eaten half. She wanted a free meal and FB attention, that is all
Hopefully restaurants in BR wise up and start banning her. Not worth the trouble
Hopefully restaurants in BR wise up and start banning her. Not worth the trouble
Posted on 3/12/17 at 3:36 pm to haramba3
quote:
Businesses in this area of town are experiencing a rash of customers who come in, eat half the food, complain, and then expect a free meal.
The fact that people have the audacity to pull this is pathetic. No restaurant should ever give in to this.
Posted on 3/12/17 at 3:43 pm to Will Cover
So she ordered something and decided after the meal that she didn't want to pay?
Posted on 3/12/17 at 3:45 pm to LSUGrrrl
quote:She's black so many posters in here will assume she did everything wrong and the restaurant did nothing wrong t, so they'll make up things like saying she ate half or 3/4th of the meal.
Did I miss something in the video or comments showing she ate the food?
Remember, you're on the OT.
Posted on 3/12/17 at 3:45 pm to upgrayedd
I don't think the lady ate any of her food in the OP video.
But as far as customers eating half their meal and trying to weasel out of paying for it, there's a real easy solution to it. I was working at a restaurant at one time in my younger years, and a POS lady tried to do that. She ate 3/4 of a 12 oz steak, and complained that it was terrible. In fact, it was nothing but fat and a little meat left on her plate. She said she was not going to pay for it because she didn't like the taste of the meat, and started to make a fuss. The owner of the restaurant walked up to her table to see what the fuss was about, and when he figured out what she was trying to do, he told her "if you walk out the door without paying for that, we are going to get your license plate # and call the police and tell them you ate without paying for your meal." That shut her arse up quick. Of course, she made a scene and raised her voice and made a big fuss, but she still paid for her meal.
That's how you settle that situation.
ETA: of course you lose potential customer(s), but as an owner of a restaurant do you really want that kind of trash eating at your place anyway?
But as far as customers eating half their meal and trying to weasel out of paying for it, there's a real easy solution to it. I was working at a restaurant at one time in my younger years, and a POS lady tried to do that. She ate 3/4 of a 12 oz steak, and complained that it was terrible. In fact, it was nothing but fat and a little meat left on her plate. She said she was not going to pay for it because she didn't like the taste of the meat, and started to make a fuss. The owner of the restaurant walked up to her table to see what the fuss was about, and when he figured out what she was trying to do, he told her "if you walk out the door without paying for that, we are going to get your license plate # and call the police and tell them you ate without paying for your meal." That shut her arse up quick. Of course, she made a scene and raised her voice and made a big fuss, but she still paid for her meal.
That's how you settle that situation.
ETA: of course you lose potential customer(s), but as an owner of a restaurant do you really want that kind of trash eating at your place anyway?
This post was edited on 3/12/17 at 3:48 pm
Posted on 3/12/17 at 3:48 pm to member12
Everything I read says she didn't not eat any. The sad thing is, if this went the way she said, she has a legit gripe. But race never came into it in any shape or form - whether that be from her set of facts or from the video.
I've never ran a restaurant but I bend over backwards to take care of any mistake I've made and I see that most restaurants do too. Now if she ate half and then bitched - she has no gripe.
I've never ran a restaurant but I bend over backwards to take care of any mistake I've made and I see that most restaurants do too. Now if she ate half and then bitched - she has no gripe.
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