Why is the service so good at Cane's & Chick-Fil-A?
Both of those places seem like they're not fishing in the shallow end of the labor pool. God, you go to Taco Bell and it seems like it's nothing but high school dropouts working there. Do they pay more than other fast food joints?
I also have a theory that Chick-fil-A's secret of good customer service is the employees know they will be off one day during the weekend. And maybe they tap churches as a pool for potential employees? "Johnny, why don't you go put in for a job at Chick-fil-A? They're a nice Christian business."