re: Waitr...tip in app?

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Waitr takes a 15% cut and uber eats is 28% or more. Waitr charges the person that orders $5. A restaurant should not have to raise their prices at all.

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Personally, I want every to go order going through waitr even with them taking a cut.

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How many Waitr orders are you getting a day? It's a food cost killer without a price increase. As delivery service gains in popularity and you get more orders, you could get hammered. Then you go to raise the price and get backlash.

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These are orders you would not have gotten otherwise.

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Right, it's lagniappe, you're not counting on it to survive, so why not nullify that 15% rake by raising the price slightly? On top of the $1200 you paid on the front end to get the service. I dont need Waitr orders, so if someone thinks it's too much, oh well.

I raised prices 15%, havent heard any blowback from the customer, and Waitr business is increasing every week fwiw

As a consumer, it comes across as passing off your business expense to me, and that just doesn't sit well with me. If I see a place that is doing that, I'll just opt to order from one that doesn't.

The way I see it, Waitr is bringing you customers you likely otherwise wouldn't have walking through the door. 15% rake is pretty fair for that. I mean, you're paying $1.50 for a $10 entree. I know food margins are very thin, but I can't imagine the extra revenue coming in isn't helping those margins.

People will complain about any price increase, you just notice good because you’re in that industry

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We would not be able to offer delivery without a slight increase.

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Fair enough. You know your business and numbers better than I do.

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I raised prices 15%, havent heard any blowback from the customer, and Waitr business is increasing every week fwiw

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I would think that most people who are ordering using Waitr don't notice or care. I have no idea how much food items cost at restaurants that I frequent. I go to one restaurant once a week and I think I know the price of one item, I could even be wrong about that

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Note - if you use Waitr for carry out orders, don’t tip. It goes to Waitr, not the the restaurant employee if that was who you were trying to tip.

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Tip a couple of bucks when you get to the venue to pick up. The waitr order doesn't go straight to the kitchen, but rather someone has to manually take and transpose the order, gather and bag the order, fill the condiment requirements, utensils, etc. Many times the components of your order will be deconstructed to retain the integrity of the dish. For those who haven't been in the business, filling a to go order can actually be more work and time consuming than tending to a table.

Honestly I think apps like Uber eats will ultimately cause more price increases across the board. Some restaurants have low food cost and can handle the 30% cut, but other places have certain items that are high food cost and offer it to get clients in the door in hopes of them buying drinks and other items.
Waitr is not necessarily bringing them new clients either. Many people who would have ordered Togo food directly through their site now just do it through waitr.

Ubereats is a different animal. Their 28% charge is ridiculous, and I don't blame a restaurant one bit for increasing their prices in that scenario. I think it's pretty foolish of them if they don't.

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Waitr is not necessarily bringing them new clients either.

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Maybe not new clients, but clients that maybe wouldn't have gotten in the car and driven there otherwise. I know both times I used Waitr, I'd have just scrounged something up at the house if not for Waitr being an option. I don't think that applies to all users, but a lot of them. And I'm talking strictly on the delivery option. I don't see the point of using Waitr to place a to-go order. Just call the restaurant yourself.

I use waitr more than going to some places, especially in New Orleans and Baton Rouge

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Note - if you use Waitr for carry out orders, don’t tip. It goes to Waitr, not the the restaurant employee if that was who you were trying to tip.

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If you’re going to go pick it up, why not just call the restaurant and place a to go order? I never have understood going through Waitr if it’s not being delivered.