You can put policies and procedures in place but people can still screw up...
Derrick Gasperini, a Revenue Department spokesman, said the size of the refund claim triggered the woman's return to be flagged for an inspection.
Multiple people looked at the electronic document and erroneously approved the massive refund, said Gasperini, adding that the highest-level reviewer is ultimately responsible.
But the article doesn't say if anyone, anyone at all, at the Department of Revenue is going to be held accountable for the mistake.
I'm also not sure why the state allows TurboTax to issue Visa debit cards in such large amounts. Though I would have to guess (the article doesn't say) that TurboTax doesn't issue the card until the state accepts the return.
Lots of questions there...
Long story short, the state had multiple people "review" the return and not one of them did their job and caught the error. Either those folks are incompetent or they've been trained to look for the wrong stuff. Either way, they failed.