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Started By
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Cox told my parents someone was trying to hack into their internet
Posted on 6/16/14 at 10:10 am
Posted on 6/16/14 at 10:10 am
Yet does nothing about it? My parents are not computer savy and I am 5 hours away from them. What steps should be taken here?
5
Posted on 6/16/14 at 10:15 am to Hogwall Jackson
quote:
Cox told my parents someone was trying to hack into their internet
"Hi, this is COX, someone is hacking into your internet. Have a great day"
No more to this story..?
Posted on 6/16/14 at 10:15 am to Hogwall Jackson
First, are they sure it was Cox? It could have been a phishing attempt hoping to get their username/pass out of them. If it's legit, I'd tell them to turn off wifi if they don't use it. If not, try walking them through better securing their wifi connection, using WPA, long passphrase, maybe add a Mac Filter, although that last bit might be a bit too much to walk your parents through.
Posted on 6/16/14 at 10:38 am to Hogwall Jackson
I used to hack into people's wifi all the time. By hack I mean log in when they had no password.
Try to hack - is to try and enter the password and be unsuccessful.
I've tried that too.
That is all this means.
Try to hack - is to try and enter the password and be unsuccessful.
I've tried that too.
That is all this means.
Posted on 6/16/14 at 10:46 am to Napoleon
quote:
By hack I mean log in when they had no password.
Try to hack - is to try and enter the password and be unsuccessful.
I don't know how Cox would know if someone did either of those things.
Posted on 6/16/14 at 10:48 am to Korkstand
quote:
I don't know how Cox would know if someone did either of those things.
It also seems like if they did detect that kind of attack, they would have automated systems in place to just block that IP, not kick off a call from a human. That's why my first instinct was it was a phishing call.
Posted on 6/16/14 at 10:50 am to TigerinATL
quote:
That's why my first instinct was it was a phishing call.
Or trolling thread...
Posted on 6/16/14 at 10:53 am to GrammarKnotsi
Does the poster have a history of trolling, because if this is a troll, it may be the lamest troll ever. "Hey IT guys, give me useful suggestions on this fake but realistic situation."
Posted on 6/16/14 at 11:01 am to TigerinATL
quote:
"Hey IT guys, give me useful suggestions on this fake but realistic situation."
PS, I'll never come back and update the actual situation
Posted on 6/16/14 at 11:22 am to GrammarKnotsi
the only thing Cox cable would be able to detect as far as "hacking" would be if someone was vuln scanning the range your IP fell within. they cant see anything regarding your wireless network or really anything else for that matter.
Posted on 6/16/14 at 11:24 am to gmrkr5
quote:
the only thing Cox cable would be able to detect as far as "hacking" would be if someone was vuln scanning the range your IP fell within.
Or if there bandwidth usage suddenly shot through the roof.
But I can't believe Cox would call anyone.
Posted on 6/16/14 at 11:37 am to SG_Geaux
quote:
Or if there bandwidth usage suddenly shot through the roof.
probably just throttle you assuming your torrenting lol
Posted on 6/16/14 at 11:43 am to SG_Geaux
quote:
bandwidth usage suddenly shot through the roof.
But I can't believe Cox would call anyone.
They usually just email me regarding excessive usage.
Posted on 6/16/14 at 12:18 pm to Hogwall Jackson
I bet they got one of those "Computer department" scam calls and gave enough leading information so that they could pretend to be from Cox.
Posted on 6/16/14 at 12:20 pm to ILikeLSUToo
Posted on 6/16/14 at 3:58 pm to TigerinATL
No, sorry. My parents did turn off the WIFI and haven't used it since. They aren't really sure what to do. I can get more information out of them later today as to what their cable/internet company said to them.
Their WIFI is protected with a password no one would guess. It's one of the ones that is around 25 digits long of random numbers/letters.
Sorry the response took so long, I have work.
Their WIFI is protected with a password no one would guess. It's one of the ones that is around 25 digits long of random numbers/letters.
Sorry the response took so long, I have work.
This post was edited on 6/16/14 at 4:00 pm
Posted on 6/16/14 at 4:09 pm to Hogwall Jackson
You can tell them to create strong passwords, patch Windows, and update antivirus. nothing else you can do. you cant make Russians stop scanning the IP range you are in...
Posted on 6/16/14 at 4:16 pm to gmrkr5
They have a password you would never guess. They have a really old computer(desktop) so this could be the issue with bad anti virus. The other computer they use is my brothers labtop which by god is probably in horrible shape as well.
Posted on 6/16/14 at 4:39 pm to Hogwall Jackson
quote:The password itself isn't as nearly as important as the encryption method being used. An older setup could still be using what is called WEP. WEP is practically useless regardless of how long the password is. Everyone really should be using WPA2/AES encryption. Also, most home routers come with a built-in firewall. Make sure that thing is turned on as well.
They have a password you would never guess
As far as Cox notifying your parents that someone is trying to hack their home network, there's very little chance. Easily sounds like a scam trying to get your parents to give out information. This can be a much easier way for hackers than actually hacking a system.
Posted on 6/16/14 at 4:43 pm to drizztiger
quote:
The password itself isn't as nearly as important as the encryption method being used. An older setup could still be using what is called WEP. WEP is practically useless regardless of how long the password is. Everyone really should be using WPA2/AES encryption. Also, most home routers come with a built-in firewall. Make sure that thing is turned on as well.
As far as Cox notifying your parents that someone is trying to hack their home network, there's very little chance. Easily sounds like a scam trying to get your parents to give out information. This can be a much easier way for hackers than actually hacking a system.
For the OP, this is everything you need to know.
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