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Started By
Message
re: United sets off Twitter firestorm for forcing teens to change prior to boarding
Posted on 3/27/17 at 10:44 am to NYNolaguy1
Posted on 3/27/17 at 10:44 am to NYNolaguy1
quote:
The company insisted regular paying customers are more than welcome to wear leggings on United flights, but there are special rules for pass riders. “Our regular passengers are not going to be denied boarding because they are wearing leggings or yoga pants,” a spokesman said. “But when flying as a pass traveler, we require this pass travelers to follow rules, and that is one of those rules.
This says the employee rules don't apply to paying customers, and clearly says they DO apply to pass riders, which is what these girls were. So to say that the rules they were following apply to everyone is incorrect.
1
Posted on 3/27/17 at 10:45 am to NYNolaguy1
quote:
I didn't see anything about a pass or free fares here...
It's in the first block of text you quoted in your OP. You cut and pasted it but didn't read it?
quote:
But then the company came out to clarify that the girls prevented from boarding were what are known as “pass riders,” or those who fly for free or sharply reduced rates because they’re employees or their relatives. The company insisted regular paying customers are more than welcome to wear leggings on United flights, but there are special rules for pass riders
Posted on 3/27/17 at 10:46 am to NYNolaguy1
quote:
Obviously the airline can set whatever ridiculous rules they want to, but hopefully their customers are smart enough to change to another airline that's not as uptight. That's pretty stupid.
I think United's consist delays and lost luggage are better reasons to switch airlines.
Posted on 3/27/17 at 10:46 am to NYNolaguy1
quote:
That makes sense, but why justify this separate rule with their being refused if one has nothing to do with the other?
It may be the exact same rule. However, Non-Rev passengers are held to a higher standard as they are representatives of the airline. They don't have to explain this, as the passengers should have been instructed in the first place from their employee-sponsor that they are not to cause any distraction or disturbance if asked to move, be denied boarding, etc.
Posted on 3/27/17 at 10:47 am to StraightCashHomey21
quote:
there is a dress code in effect bc you represent the company.
Are they required to wear a name tag or United logo'd clothing?
If not, then nobody would know they are representing the company.
Posted on 3/27/17 at 10:47 am to NYNolaguy1
“pass riders,” or those who fly for free or sharply reduced rates because they’re employees or their relatives.
Their United employee relative is going to be pissed that they are bashing the company on social media.
Their United employee relative is going to be pissed that they are bashing the company on social media.
Posted on 3/27/17 at 10:47 am to Winston Cup
had a buddy pass for a year from an airline employee ... no jeans/shorts/tshirts ... did not have a problem flying for free and having to wear a dress/polo shirt and slacks ... this shows the entitlement attitude of most americans ...
Posted on 3/27/17 at 10:49 am to Smokezilla82
quote:
This says the employee rules don't apply to paying customers, and clearly says they DO apply to pass riders, which is what these girls were.
So does United not have the power to refuse boarding to anyone they deem inappropriately dressed?
Look, I get what you're saying here, but let's not pretend this isnt a PR frick up on UA. These explanations are just to calm Twitter reactions, by whatever BS necessary. It's not like they have to follow whatever they tell people over the internet
Posted on 3/27/17 at 10:49 am to NYNolaguy1
quote:
Watts wrote on Twitter.
She's now acting like a victim on Twitter for the backlash she's getting. Unreal.
Spouting off about a policy that you're not familiar with, or trying to drag a company through the mud without full understanding of the situation, tends to make people want to tell you to shut the frick up.
It's similar to that Muslim kid that was thrown off the Delta flight for trying to make passengers uncomfortable for his YouTube channel. Just fueling the fire purely on emotion. It's all they know.
Posted on 3/27/17 at 10:50 am to tiderider
I've had United Flight Benefits for years. I follow the rules and have no issues.
Posted on 3/27/17 at 10:50 am to Box Geauxrilla
quote:
Are they required to wear a name tag or United logo'd clothing?
If not, then nobody would know they are representing the company.
So, because they aren't easily identifiable as airline employees (or family) they can ignore the caveats that come with the free passes?
Posted on 3/27/17 at 10:50 am to tiderider
A family member of mine flew for American, the rules were simple in that it was black or khaki pants only. No jeans, sweats, yoga, etc.
I'm sure this is what the desk lady was telling them, and the girls were being idiots.
I'm sure this is what the desk lady was telling them, and the girls were being idiots.
Posted on 3/27/17 at 10:51 am to Box Geauxrilla
quote:
Are they required to wear a name tag or United logo'd clothing?
If not, then nobody would know they are representing the company.
I don't wear a name tag when I represent my employer in a public forum, but I'm still required to dress appropriately.
This is no different.
Posted on 3/27/17 at 10:51 am to OldManRiver
quote:
in the first block of text you quoted in your OP. You cut and pasted it but didn't read it?
After stating the passengers were refused under their contract for carriage and quoting the article that applies to all passengers?
Posted on 3/27/17 at 10:51 am to Box Geauxrilla
quote:
Are they required to wear a name tag or United logo'd clothing?
If not, then nobody would know they are representing the company.
They are NON-REVENUE customers. Dress right, act right or lose the privilege.
Imagine some shitbird that's in shorts, flip flops and a Jordan jersey flying non-rev. Or poor hygiene. Or drunk. Pick your poison.
The non-rev starts telling other paying passengers that they are flying for free because Daddy is a baggage handler in Akron.
Not a good look for the airline and its employees.
Posted on 3/27/17 at 10:51 am to Box Geauxrilla
quote:
Are they required to wear a name tag or United logo'd clothing?
If not, then nobody would know they are representing the company.
If the employee is flying, they are supposed to wear their ID. Since these passes are an extension of the employee, whomever they share them with are required to abide by the rules.
And it's very easy to spot non-revs. They typically board last, are the ones moved around in last minute seat changes on the plane. Asked to remove their bag from overhead for a paying customer, etc.
This post was edited on 3/27/17 at 10:56 am
Posted on 3/27/17 at 10:52 am to NYNolaguy1
quote:
Look, I get what you're saying here, but let's not pretend this isnt a PR frick up on UA
No its not. If their policy is slacks only or a dress while flying on a buddy pass, how is enforcing that and not allowing sweats, jeans, and yoga pants a PR frick up?
This post was edited on 3/27/17 at 11:01 am
Posted on 3/27/17 at 10:52 am to NYNolaguy1
quote:
Obviously the airline can set whatever ridiculous rules they want to, but hopefully their customers are smart enough to change to another airline that's not as uptight. That's pretty stupid.
Learn how to dress properly in public. This is the real world, not your local club or gym.
Posted on 3/27/17 at 10:52 am to Box Geauxrilla
quote:
Are they required to wear a name tag or United logo'd clothing?
If not, then nobody would know they are representing the company.
United is paying for their flight. They should be able to enforce their own rules.
Posted on 3/27/17 at 10:54 am to NYNolaguy1
I used to get standby tickets from Delta all the time as my grand father flew for the company. Every time I approached the gate I was decked out in a button down and dress pants and every time I made it on the flight.
Moral of the story: If you're going to get discounts follow the rules it's not hard.
Moral of the story: If you're going to get discounts follow the rules it's not hard.
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