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Is there any reason I should use the dealership mechanic?

Posted on 8/25/15 at 10:17 am
Posted by LeonPhelps
Member since May 2008
8185 posts
Posted on 8/25/15 at 10:17 am
I have never taken my car into a dealership for service, but I can't tell if my mechanic fixed the issue I am dealing with. I basically want a fresh set of eyes on it. Does it make sense to take it to the dealership for servicing? Is that going to be way more expensive than a regular, independent mechanic?
Posted by Rouge
Floston Paradise
Member since Oct 2004
136811 posts
Posted on 8/25/15 at 10:18 am to
mechanic your trust trumps all

unless you own some odd import
Posted by ksayetiger
Centenary Gents
Member since Jul 2007
68313 posts
Posted on 8/25/15 at 10:20 am to
Every single experie ce i have with dealer mechanics are:

1) pay way too much

2) problem either not fixed or another problem pops up a month later
Posted by LNCHBOX
70448
Member since Jun 2009
84121 posts
Posted on 8/25/15 at 10:20 am to
What type of car? Some dealerships are ridiculously expensive compared to independent shops.

For my wife's Prius , I just let the dealer take care of the services. Their price is comparable to what several area shops charge, so it's not worth the hassle to take it elsewhere. This particular dealer has never tried to upsell me on services though, so that's another factor.

For my car, I'm familiar with the people in the service department and get good deals on oil changes and rotations, so it goes to the people I know.
This post was edited on 8/25/15 at 10:22 am
Posted by Wtodd
Tampa, FL
Member since Oct 2013
67488 posts
Posted on 8/25/15 at 10:22 am to
Sounds like you need a new mechanic & second, IF your mechanic is good there is no reason to take it to the dealer except for recalls.
Posted by CaptainBrannigan
Good Ole Rocky Top Tennessee
Member since Jan 2010
21644 posts
Posted on 8/25/15 at 10:22 am to
Some people swear by the dealership. But most places with a master mechanic that mechanic has worked at a dealership. It really depends. Since dealership are independently owned, they are not really different than a local shop.
Posted by Darth_Vader
A galaxy far, far away
Member since Dec 2011
64596 posts
Posted on 8/25/15 at 10:23 am to
I know far more about the heavy equipment world than I know about he automotive world. Having said that, dealer mechanics have a huge advantage in three key areas.

1. Factory training from the manufacturer (this is especially important on newer machines)
2. Manufacturer specs information
3. Manufacturer designed specialized tools
Posted by LeonPhelps
Member since May 2008
8185 posts
Posted on 8/25/15 at 10:27 am to
Thanks for the info. I'll just find a second local mechanic. A couple popped up by my house recently anyway.
Posted by Ace Midnight
Between sanity and madness
Member since Dec 2006
89548 posts
Posted on 8/25/15 at 10:29 am to
quote:

1. Factory training from the manufacturer (this is especially important on newer machines) 2. Manufacturer specs information 3. Manufacturer designed specialized tools


These are important points. Another one - as I'm a Toyota/Lexus guy - OEM parts are not special orders at a dealership, if that kind of thing is important to you.

Another is fluids - while generic fluids work for a lot of makes, I know that Toyota, especially, has specs for coolant that some indies may not know about or stock (but most likely do - it's not like Toyotas are exotic).

Just something to think about - I don't feel "robbed" at my local Toyota shop, but it is not cheap either.
Posted by BottomlandBrew
Member since Aug 2010
27101 posts
Posted on 8/25/15 at 10:32 am to
Car still under warranty = Go to the dealer

Car not under warranty = Go to indie shop

In my experience, the dealer prices are twice that of indie shops.
Posted by PSU2LSU
Oxford MS
Member since Apr 2011
3144 posts
Posted on 8/25/15 at 10:32 am to
If I can't fix it myself then I take it to a dealership. If its a special car like a prius or diesel VW, for sure take it to a dealer. These mechanics work on these cars all day long and have probably already seen the problem and can correct it the first time.

FWIW I haven't taken any car for automotive engine work in almost 10 years.
Posted by meeple
Carcassonne
Member since May 2011
9376 posts
Posted on 8/25/15 at 10:34 am to
What seems to be the problem with your car?
This post was edited on 8/25/15 at 10:35 am
Posted by meauxjeaux2
watson
Member since Oct 2007
60283 posts
Posted on 8/25/15 at 10:36 am to
quote:

What seems to be the problem with your car?
Posted by Hulkklogan
Baton Rouge, LA
Member since Oct 2010
43299 posts
Posted on 8/25/15 at 10:37 am to
I like to take my car to the dealership for maintenance. All of that gets put on the Carfax and I think it can help your car keep some value. Since my car is under warranty, I'd definitely take the car to the dealership for repairs. Not under warranty, definitely going to an indie shop.
Posted by LeonPhelps
Member since May 2008
8185 posts
Posted on 8/25/15 at 10:40 am to
quote:

What seems to be the problem with your car?


When I'm going over 60 and have to turn the wheel, as on the interstate, it often shakes violently. It is a 2006 4Runner with about 96,000 miles on it.
Posted by GaryMyMan
Shreveport
Member since May 2007
13498 posts
Posted on 8/25/15 at 10:41 am to
What brand is your car? Luxury dealers can be great. I know several people who have gotten ridiculously expensive parts replaced for free, even outside warranty coverage, as a token of "good will." Lexus is notorious for doing this.

If your car is from one of the Big 3, find an independent shop.
Posted by Tear It Up
The Deadening
Member since May 2005
13479 posts
Posted on 8/25/15 at 10:42 am to
quote:

Car still under warranty = Go to the dealer

Car not under warranty = Go to indie shop

In my experience, the dealer prices are twice that of indie shops.


This.

Also I think some people have a misconception that techs at a dealer are better than techs at an independent shop. I my experience this isn't always true. "Factory Trained Techs" just mean that a tech has sat through some online courses or a couple "in person" classes. I have dealt with good and bad techs at both dealerships and independent shops.

These newer vehicles are getting so complex that it is getting harder to find good qualified technicians. You can send them to all the training available but you still can't "fix stupid."
Posted by LSUinMA
Commerce, Texas
Member since Nov 2008
4776 posts
Posted on 8/25/15 at 10:43 am to
quote:

When I'm going over 60 and have to turn the wheel, as on the interstate, it often shakes violently. It is a 2006 4Runner with about 96,000 miles on it.


You don't need the dealer for this. Just find someone reputable.
Posted by Wtodd
Tampa, FL
Member since Oct 2013
67488 posts
Posted on 8/25/15 at 10:44 am to
quote:

I like to take my car to the dealership for maintenance. All of that gets put on the Carfax and I think it can help your car keep some value.

I understand what you're saying but if you keep accurate maintenance records yourself, it's the same thing.

When I traded in my 2000 Sierra, the dealer couldn't find any online service records for my truck and wanted to slash the trade-in value. I pulled out the owner's manual that had all of the maintenance listed (I even made my own form to list everything). I got my price.
Posted by Tear It Up
The Deadening
Member since May 2005
13479 posts
Posted on 8/25/15 at 10:45 am to
quote:

When I'm going over 60 and have to turn the wheel, as on the interstate, it often shakes violently. It is a 2006 4Runner with about 96,000 miles on it.


An independent alignment shop should be able to fix this.
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