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Started By
Message
Am I out $5,000? I'm sure the OT will let me know.. So go ahead and let me have it
Posted on 4/21/17 at 11:04 am
Posted on 4/21/17 at 11:04 am
I ordered 2 complete HVAC units from a supplier, compressor unit and evap unit. Paid a 50% down payment of $5K. They said 4 to 5 weeks on delivery and it has been 12 weeks and they are still saying 4 weeks out, maybe longer.
In the Terms and Conditions, it does say that delivery timeframes are an estimate and that by making a deposit, this alleviates them from any cancelation, refund or charge back. I, very much, understand reading fine print and conditions. But to what extent to they enjoy such protection? Can the delivery be delayed as long as they care to take it? Months or even years?
I know this is the OT and fully expect, even hope for, a few smart-arse responses like “kiss your $$ goodbye” or “that’s why you are supposed to read before you buy", etc etc. I’m sure I won’t be disappointed. But I’m hoping for constructive responses as well.
In the Terms and Conditions, it does say that delivery timeframes are an estimate and that by making a deposit, this alleviates them from any cancelation, refund or charge back. I, very much, understand reading fine print and conditions. But to what extent to they enjoy such protection? Can the delivery be delayed as long as they care to take it? Months or even years?
I know this is the OT and fully expect, even hope for, a few smart-arse responses like “kiss your $$ goodbye” or “that’s why you are supposed to read before you buy", etc etc. I’m sure I won’t be disappointed. But I’m hoping for constructive responses as well.
19
Posted on 4/21/17 at 11:05 am to Dont_Call_Me_RAY
Money Talk would do you better
Posted on 4/21/17 at 11:06 am to Dont_Call_Me_RAY
What was the method of payment?
Posted on 4/21/17 at 11:08 am to StealthCalais11
quote:
Money Talk would do you better
Thanks, I'll try there. But I would be missing out on the ridicule.
Posted on 4/21/17 at 11:09 am to Dont_Call_Me_RAY
Posted on 4/21/17 at 11:09 am to wickowick
quote:
What was the method of payment?
AMEX
Posted on 4/21/17 at 11:09 am to Dont_Call_Me_RAY
Do you own a gun?
Problem solved. Either pickup AC unit, cash, or they can make the funeral arrangements.
Problem solved. Either pickup AC unit, cash, or they can make the funeral arrangements.
Posted on 4/21/17 at 11:10 am to Upperdecker
quote:
Upperdecker
Thanks for the laugh! (damn it)
Posted on 4/21/17 at 11:11 am to Dont_Call_Me_RAY
AMEX will take care of this for you if you call them. It is my sole reason for having an AMEX card.
Posted on 4/21/17 at 11:11 am to Dont_Call_Me_RAY
quote:
quote:
What was the method of payment?
AMEX
Worst case is AMEX will take care of it for you.
Posted on 4/21/17 at 11:11 am to Dont_Call_Me_RAY
quote:
this alleviates them from any cancelation, refund or charge back
Exculpatory clause, it's meaningless.
Posted on 4/21/17 at 11:12 am to Dont_Call_Me_RAY
I cant see why it would take that long to get you the units you ordered. I had my Outside Unit and Air handler replaced a few weeks ago. They came out Monday and did the leak test on my old units, and I had the new units installed the next day. Hell we have a 7 ton unit at our shop here at work that went out last week and had a new installed two days later. Seems that you are getting the run around, but you could make a claim with AMEX and get your money back I do believe.
Posted on 4/21/17 at 11:14 am to Dont_Call_Me_RAY
File suit immediately and you'll quickly find out if they are legit....a legit company will not want the negative attention.
Call the BBB, and any other agency that will hit the internet searches for them.
They will resolve one way or the other to get the negative info removed....IF they are legit.
That being said, if you were stupid enough to send this payment overseas...well....
Get your money back and use someone else, and don't be cheap.
Call the BBB, and any other agency that will hit the internet searches for them.
They will resolve one way or the other to get the negative info removed....IF they are legit.
That being said, if you were stupid enough to send this payment overseas...well....
Get your money back and use someone else, and don't be cheap.
Posted on 4/21/17 at 11:14 am to Radiojones
quote:
AMEX will take care of this for you if you call them.
I am about to call AMEX. I've never charged back a transaction and didn't know if the terms and conditions come into play, or what they will ask me.
Posted on 4/21/17 at 11:15 am to Dont_Call_Me_RAY
I would never pay 50% down under those circumstances. People are in a lot more of a hurry when they know they don't get paid until they deliver.
Posted on 4/21/17 at 11:15 am to Perrydawg
quote:
I cant see why it would take that long
They are claiming high backlog.
Posted on 4/21/17 at 11:16 am to chinhoyang
quote:
I would never pay 50% down under those circumstances. People are in a lot more of a hurry when they know they don't get paid until they deliver.
Very true! My mistake doing that.
Posted on 4/21/17 at 11:16 am to Dont_Call_Me_RAY
You're not "out" $5000. You just need to wait a bit longer like you agreed to do.
ps - Ultimately though at some point they need to produce product or your money back. It will fall into a 'customary timeframe' type argument I imagine.
ps - Ultimately though at some point they need to produce product or your money back. It will fall into a 'customary timeframe' type argument I imagine.
This post was edited on 4/21/17 at 11:19 am
Posted on 4/21/17 at 11:17 am to Dont_Call_Me_RAY
quote:
making a deposit, this alleviates them from any cancelation, refund or charge back.
This doesn't exist. So if they take a year, they can keep your money? LOL.
ALL credit card services have chargeback procedures for this type of THEFT.
Posted on 4/21/17 at 11:18 am to Dont_Call_Me_RAY
quote:
it has been 12 weeks and they are still saying 4 weeks out
I would speak to them in person, if possible. Be respectful and tell them that 16 weeks is not acceptable based on an initial estimate of 4, and that they should do the right thing and refund the down payment.
People tend to do the right thing if you are clearly in the right. Reasonable people, anyway.
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