re: Am I out $5,000? I&#39;m sure the OT will let me know.. So go ahead and let me have it

Posted by shel311

McKinney, Texas

Member since Aug 2004

111151 posts

Posted on 4/21/17 at 11:19 am to Dont_Call_Me_RAY

quote:
In the Terms and Conditions, it does say that delivery timeframes are an estimate

I'm no lawyering type but in my line of work, there was a court case that the company using the "estimate" line lost because the estimate has to be reasonable. Meaning, they say it's 4 weeks out but it's just an estimate, but they can't take 4 years, because that's not reasonable based on the 4 weeks estimation.

Posted by Dont_Call_Me_RAY

Member since Feb 2017

1439 posts

Posted on 4/21/17 at 11:20 am to jrodLSUke

quote:
I would speak to them in person, if possible. Be respectful and tell them that 16 weeks is not acceptable based on an initial estimate of 4, and that they should do the right thing and refund the down payment.

So you are saying leave the gun at home?

Posted by Perrydawg

Middle Ga Area

Member since Jan 2014

4772 posts

Posted on 4/21/17 at 11:21 am to Dont_Call_Me_RAY

I would AMEX their arse and order from somewhere else. I have three HVAC distributors within walking distances of my office so maybe I am just lucky that we are able to get parts and units as quickly as we do.

Posted by convertedtiger

Baton Rouge

Member since Aug 2010

2786 posts

Posted on 4/21/17 at 11:27 am to Dont_Call_Me_RAY

quote:
They said 4 to 5 weeks on delivery and it has been 12 weeks and they are still saying 4 weeks out, maybe longer.

Just call and cancel the order. There should be no trouble considering your unit has probably not even been built yet.

Did you order from a distributor or the manufacturer? Is this a reputable company?

Posted by NYNolaguy1

Member since May 2011

20934 posts

Posted on 4/21/17 at 11:34 am to convertedtiger

Ask for an expedited schedule.

Remind them it would be a pity to lose your business and that you intend to notify your credit card company for non-delivery of goods after payment if your goods don't arrive in a short amount of time.

I would be as nice as possible while saying that. If they don't give you an updated delivery period, cancel the order. If they say no, call AMEX.

Posted by TigerstuckinMS

Member since Nov 2005

33687 posts

Posted on 4/21/17 at 11:35 am to Dont_Call_Me_RAY

Don't take the law into your own hands: you take 'em to court, Ray.

This post was edited on 4/21/17 at 11:38 am

Posted by Aubie Spr96

lolwut?

Member since Dec 2009

41204 posts

Posted on 4/21/17 at 11:38 am to Dont_Call_Me_RAY

I can't imagine anyone living in the South having to wait that long on air conditioning parts. There's a million HVAC companies around here. Call another one!

Posted by LoveThatMoney

Who knows where?

Member since Jan 2008

12268 posts

Posted on 4/21/17 at 11:39 am to Dont_Call_Me_RAY

They can't take your money and then not deliver the goods you bought. That's theft and no matter what they say about the time frame "being flexible," that isn't enough to negate the fact that they fricking stole your money.

Posted by The Mick

Member since Oct 2010

43223 posts

Posted on 4/21/17 at 11:40 am to Aubie Spr96

quote:
Call another one!

He would love to but they have his 5k atm. He needs to figure that part out first.

Posted by Thib-a-doe Tiger

Member since Nov 2012

35460 posts

Posted on 4/21/17 at 11:46 am to Dont_Call_Me_RAY

quote:
But to what extent to they enjoy such protection?

Not the point where "someone" burns their warehouse to the ground

ETA: and fricks their old lady

This post was edited on 4/21/17 at 11:47 am

Posted by CorkSoaker

Member since Oct 2008

9784 posts

Posted on 4/21/17 at 11:48 am to Dont_Call_Me_RAY

Did you pay with credit card?

Never mind. I see it was AMEX. Call them and dispute the charge.

This post was edited on 4/21/17 at 11:50 am

Posted by Dont_Call_Me_RAY

Member since Feb 2017

1439 posts

Posted on 4/21/17 at 11:53 am to The Mick

I took the "be nice" advice. Called the company and politely the time frame was unreasonable and requested expedited service. They told me, "read the terms".

I then said it doesn't have to go the route of me calling AMEX to charge it back and asked, politely, for them to reconsider. She said, "do what you have to do".

So I called AMEX. They totally understood and are charging back the money AND get this, AMEX has had 3 such calls in the past 6 months about this company which often results dropping a company. I was surprised the rep even told me that.

2 ...

Posted by The Mick

Member since Oct 2010

43223 posts

Posted on 4/21/17 at 11:56 am to Dont_Call_Me_RAY

quote:
So I called AMEX. They totally understood and are charging back the money AND get this, AMEX has had 3 such calls in the past 6 months about this company which often results dropping a company. I was surprised the rep even told me that.

Awesome. And based on the way the count at the business was responding I'm not surprised Amex has multiple complaints. That company sounds like they're headed for some legal troubles (criminal as well as civil). They're running a Ponzi, ripping off/stalling new customers and using that money to fill old orders etc.

Posted by convertedtiger

Baton Rouge

Member since Aug 2010

2786 posts

Posted on 4/21/17 at 12:00 pm to The Mick

quote:
They're running a Ponzi, ripping off/stalling new customers and using that money to fill old orders etc

Yeah, that's exactly what it sounds like to me as well. That company is likely circling the drain on its way down and robbing Peter to pay Paul. They are probably on credit hold and can't get anything out.