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elprez00
New Orleans Saints Fan
Hammond, LA
Member since Sep 2011
15546 posts

Customer Service at ChickFilA

It never ceases to amaze me how ChickFilA values customer service. Every time I go to one, no matter where, its always "Yes Sir, Thank You Sir, My Pleasure." Only FF restaurant where the manager walks around and asks you if you need anything. Very rarely can you walk through the door without multiple people telling you "Hello" or "Welcome". There can be 30 people in line, and you'll still never have to wait more than 5 mins to get your food.

All this for a chicken shack whose meals are no more expensive (sometimes a lot less expensive) than McDonalds. Furthermore, they are typically staffed with twice the number of people McDonalds are. Why is it that ChickFilA can attract a higher quality worker than McDonalds? Franchise vs Corporately owned?
This post was edited on 6/27 at 12:53 pm



TigerBait1127
New Orleans Saints Fan
Houston
Member since Jun 2005
37355 posts

re: Customer Service at ChickFilA
quote:

Only FF restaurant where the manager walks around and asks you if you need anything.


Cane's does this too


AUCE05
USA Fan
Member since Dec 2009
14171 posts

re: Customer Service at ChickFilA
This should go well


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elprez00
New Orleans Saints Fan
Hammond, LA
Member since Sep 2011
15546 posts

re: Customer Service at ChickFilA
quote:

Cane's does this too

This is true. I almost always have good experiences in Canes as well.


lsuCJ5
LSU Fan
Geismar, LA
Member since Nov 2012
444 posts

re: Customer Service at ChickFilA
have you paid attention to who typically works there? Same service as Cane's as well.

This post was edited on 6/27 at 12:59 pm


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The Calvin
New Orleans Saints Fan
Member since Jun 2013
5240 posts

re: Customer Service at ChickFilA
It's not just chik fil a, but i agree with the great service and cleanliness


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TigerBait1127
New Orleans Saints Fan
Houston
Member since Jun 2005
37355 posts

re: Customer Service at ChickFilA
quote:

This is true. I almost always have good experiences in Canes as well.



I miss cane's

I think there are more Popeyes in Memphis than in La


NYCAuburn
Auburn Fan
TD Platinum Membership
Member since Feb 2011
34384 posts

re: Customer Service at ChickFilA
it was my pleasure


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Godfather1
Army Fan
SE Louisiana
Member since Oct 2006
35856 posts

re: Customer Service at ChickFilA
McDonalds = too big to fail and they know it. Like Walmart.

Consequently they don't give a shite about customer service, and their hiring practices reflect that.
This post was edited on 6/27 at 12:56 pm


choupiquesushi
LSU Fan
yaton rouge
Member since Jun 2006
13799 posts

re: Customer Service at ChickFilA
canes and chickfila

the only two places where you actually understand what the drive thru folks are saying..


bayou2003
LA-Monroe Fan
Mah-zur-ree (417)
Member since Oct 2003
16463 posts

re: Customer Service at ChickFilA
quote:

I think there are more Popeyes in Memphis than in La


We just got our Popeyes back in Joplin, busy as hell.


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Johnny3tears
LSU Fan
Somewhere in La
Member since Jan 2012
1964 posts

re: Customer Service at ChickFilA
It has to be to chicken


Moustache
Kansas State Fan
GEAUX TIGERS
Member since May 2008
19619 posts

re: Customer Service at ChickFilA
In BR, the worst service always came from BK and Jack in the Box and every fricking popeyes ever.


One word can sum up the difference: demographics


au21tigers
Auburn Fan
Thursday
Member since Nov 2009
12503 posts

re: Customer Service at ChickFilA
Thank you for these kind words.

Do you need anything else with this post?



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elprez00
New Orleans Saints Fan
Hammond, LA
Member since Sep 2011
15546 posts

re: Customer Service at ChickFilA
quote:

It has to be to chicken


I guess Popeyes is the exception to that rule?


Fat Man
LSU Fan
Covington, Atlanta, Winston-Salem
Member since Jan 2006
6571 posts

re: Customer Service at ChickFilA
quote:

Why is it that ChickFilA can attract a higher quality worker


Part of the Operator's responsibility in managing the store is preparing young people for life/ career / college. Store Operator's are actually supposed to be mentors as well as bosses.

Doesn't always happen, but that is part of the overall plan.


JordonfortheJ
Madison, AL
Member since Mar 2012
12613 posts

re: Customer Service at ChickFilA
what do you expect its run by 'Christians' Nazis

it's just an act


chryso
Member since Jul 2008
5739 posts

re: Customer Service at ChickFilA
Publicly traded vs privately owned makes all the difference. Publicly traded companies care only about the bottom line.


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NIH
LA-Lafayette Fan
Lafayette, LA
Member since Aug 2008
64152 posts

re: Customer Service at ChickFilA
Creddick or debick?


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LSU 318 LSU
Notre Dame Fan
El Cerrito Place
Member since Jan 2011
4275 posts

re: Customer Service at ChickFilA
I wish frickin chicken was still opened in BR. They always asked for your frickin order
This post was edited on 6/27 at 1:00 pm


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