re: Passenger removed from plane because he tweeted about poor service

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you cancel my flight because you didnt get enough people to pay for the flight,

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airlines don't do this

Southwest is awesome. If points aren't a concern (Delta) I'd choose them exclusively.

The only bad thing is that if you're used to rules, Southwest doesn't have them. So you're at the mercy of people you fly with. I can see it becoming an issue in Atlanta, but my trips on Southwest have been 100% positive.

For those without another option tweeting the airlines will get you a response.

If you need rebooking or assistance and you don't have credibility through whatever the airline rewards program is, I've seen it work well

I've never had to deal with the switch on the ground but done it in the air twice. Both times switching from west arrival to east when we were coming from the northeast and already on the west side of ATL.

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Companies spend millions to create a reputation and an image, and one idiot in a matter of minutes has undone millions of dollars worth of advertising work

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Someone finally gets it.

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but they have quickly fallen in line with all the rest of majors.

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Yet they still don't charge you a fee for your bag and, most importantly to me when traveling, you can simply go online and change your flight for FREE. Imagine that novel concept. If the flight you're changing to is more expensive, you just pay the difference in fare. United, Delta, and AA are making billions of dollars on those bullshite extortion fees alone. frick them all. But especially United. frick United

(no message)

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I'm not sure if Southwest is the worst of all the major airlines or if it's United. Either way I stay away from both at all costs. 

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Southwest is better than United and American Airlines

Currently in the air to SLC flying Delta. Only people who fly every week should have loyalties otherwise it truly doesn't matter because you aren't valuable enough as a customer for them to treat you any differently. I might be a bit harsh in saying that, but business travel is where they make margins and person travel is just to break even and fill seats. I'm ok paying $800/ticket because I have to be somewhere by a certain time and date...and I'm flying somewhere every week rather than the average consumer who wants a $200/ticket and flies 3 times a year.

I wish the average person realized just how much all of those "Sky Priority" people have to fly to earn those early boarding times and first class upgrades.

I'm on my way to Diamond this year...I've flown close to a 100,000 miles so far. Delta is the best, IMO, and American is miserable.

Southwest is awesome for the regular traveler but it is not very good for rewarding business travelers since it does not have a first class.