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Message
Southwest Boarding Pass Fail
Posted on 9/22/17 at 5:22 pm
Posted on 9/22/17 at 5:22 pm
Checked in online at the 24 hour window. Issued B4 for the second leg of the itinerary. Boarding pass for that flight won't pull up when I get to gate but shows my boarding number.
Gate agent refuses to board me with my ID or previous flight BP like every other reputable airline will do. I have to go to customer service, wait in line, and end up boarding dead last.
WN covers most of my territory out of MSY. Had serious thought about switching from Delta. That just went out the window.
Gate agent refuses to board me with my ID or previous flight BP like every other reputable airline will do. I have to go to customer service, wait in line, and end up boarding dead last.
WN covers most of my territory out of MSY. Had serious thought about switching from Delta. That just went out the window.
This post was edited on 9/22/17 at 5:24 pm
8
Posted on 9/22/17 at 5:41 pm to Golfer
I learned my lesson with app tickets. The minute it opens just take a screenshot.
I've had apps fail a handful of times at concerts/games/airports that taught me that. PITA
I've had apps fail a handful of times at concerts/games/airports that taught me that. PITA
This post was edited on 9/22/17 at 5:42 pm
Posted on 9/22/17 at 5:45 pm to Teddy Ruxpin
I've had them fail too...just show my ID to the gate agent or provide them with my itinerary number and I'm good to go.
I've never had a gate agent send me to customer service for something so easy to fix, manually enter. Previous boarding pass pulled up just fine, I know on Delta you can scan any pass within the itinerary and it'll give the screen an error message, but still allow the agent to let you board.
Oh well. I'll continue just to use them on the one route necessary.
Also, I thought SW agents were known for their hospitality?
I've never had a gate agent send me to customer service for something so easy to fix, manually enter. Previous boarding pass pulled up just fine, I know on Delta you can scan any pass within the itinerary and it'll give the screen an error message, but still allow the agent to let you board.
Oh well. I'll continue just to use them on the one route necessary.
Also, I thought SW agents were known for their hospitality?
This post was edited on 9/22/17 at 5:53 pm
Posted on 9/22/17 at 6:02 pm to Golfer
quote:
Also, I thought SW agents were known for their hospitality
Ya I don't know what happened with them. I remember distinctly a few years ago they would load you on an earlier flight if you were at the airport. They would just warn you that if it wasn't your last segment it would mess up your later ones. Ok cool.
Earlier this year we connect at Hobby and can make the earlier flight. They just said, "nope, pay the difference."
Don't know when that changed, but OK.
He was kinda a dick about it so I didn't bother trying to use logic on him that it made sense to free up our seats on the later flight and put us in the empties.
This post was edited on 9/22/17 at 6:03 pm
Posted on 9/22/17 at 6:53 pm to Teddy Ruxpin
quote:
I learned my lesson with app tickets. The minute it opens just take a screenshot.
Yep. I’m the paranoid one that screenshots every time. I have only flown SW a few times and can’t get used to that boarding process.
Posted on 9/22/17 at 7:12 pm to speckledawg
quote:
Yep. I’m the paranoid one that screenshots every time
In my situation I had no reason to be worried… Because any other time this has happened The agent just pulls up my itinerary and boards me…
Posted on 9/23/17 at 12:06 am to Golfer
Never had that happen.
Will be screenshoting like a moFo now!
Will be screenshoting like a moFo now!
Posted on 9/23/17 at 7:40 am to Golfer
I never trust Airline apps and will always add my boarding passes to Apple Wallet.
Posted on 9/23/17 at 8:24 am to Teddy Ruxpin
quote:
Ya I don't know what happened with them. I remember distinctly a few years ago they would load you on an earlier flight if you were at the airport. They would just warn you that if it wasn't your last segment it would mess up your later ones. Ok cool.
Earlier this year we connect at Hobby and can make the earlier flight. They just said, "nope, pay the difference."
Don't know when that changed, but OK.
He was kinda a dick about it so I didn't bother trying to use logic on him that it made sense to free up our seats on the later flight and put us in the empties.
They may have found they make more money actually making people pay the difference even if it means sending off a less than full flight. Depending on cost, I'm always open to paying more to move up my last segment.
Posted on 9/23/17 at 9:56 am to Golfer
SW personnel are really hit or miss. One time a lady was confused because she was going to some city out west, but her itinerary stopped in DEN but she didn't change planes. So her ticket was issued as if she had a direct flight, but the gate was for the flight going to DEN. Was something that could have been very easily explained by SW agent, but agent was really rude and just kept saying this is going to Denver, this is going to Denver. Said nothing about it going on to San Jose or wherever she was going.
Posted on 9/23/17 at 3:08 pm to Parrish
quote:
They may have found they make more money actually making people pay the difference even if it means sending off a less than full flight. Depending on cost, I'm always open to paying more to move up my last segment.
Of course, but it's only true up u til you actually send the flight off with empty seats.
Then again, if everyone knows you'll eventually let people take them, there is no incentive to pay.
Not really mad about the policy, the guy was just kinda a dick about it. Plus I was just curious when they made the change.
This post was edited on 9/23/17 at 3:09 pm
Posted on 9/23/17 at 3:32 pm to Golfer
Wife had the same thing happen and the gate agent printed out her boarding pass no problem. You just had a shitty agent. Every company has them.
Posted on 9/26/17 at 1:06 pm to Golfer
Sometimes the people that work there are just stupid and it may not be a big reflection on the airline.
Last summer on our way to Canada the lady who was letting people board made my husband and I step aside because we didn't have Visas. We had a passport. She insisted we need a Visa to travel and blamed it on Trump. I pulled up multiple websites showing how she was wrong. It took 3 people to come over to finally convince her that no Visa was required for a short vacation to Canada.
Last summer on our way to Canada the lady who was letting people board made my husband and I step aside because we didn't have Visas. We had a passport. She insisted we need a Visa to travel and blamed it on Trump. I pulled up multiple websites showing how she was wrong. It took 3 people to come over to finally convince her that no Visa was required for a short vacation to Canada.
Posted on 9/26/17 at 1:18 pm to BigB0882
quote:
Last summer on our way to Canada the lady who was letting people board made my husband and I step aside because we didn't have Visas. We had a passport. She insisted we need a Visa to travel and blamed it on Trump. I pulled up multiple websites showing how she was wrong. It took 3 people to come over to finally convince her that no Visa was required for a short vacation to Canada.
She had an agenda. Hate people like that.
Posted on 9/27/17 at 9:16 am to NASA_ISS_Tiger
And the really aggravating part was this was just the first flight from Nola to Los Angeles. I told her to let us on the flight and we will deal with the people in L.A. who undoubtedly fly more people into Canada than the New Orleans airport. She wouldn't even budge on that.
Posted on 9/27/17 at 2:23 pm to BigB0882
quote:
And the really aggravating part was this was just the first flight from Nola to Los Angeles. I told her to let us on the flight and we will deal with the people in L.A. who undoubtedly fly more people into Canada than the New Orleans airport. She wouldn't even budge on that.
In fairness, L.A. is less American than Canada.
Posted on 9/28/17 at 6:48 am to Golfer
Wake up this morning to check in 24 hours in advance and can't do it via the app for some reason. Go to the computer, nope...doesnt work there either.
So then I call and my wife and I are checked in for B48 and B49 for the first leg of our trip.
I asked if there was anything they could do for the inconvenience and they say "sorry, but our systems are down. There is nothing we can do". I don't understand why airlines are content to just have angry customers. Ive dealt with stuff like this on other airlines before but never southwest.
I'll bring it up when I check my bags tomorrow and see if they can at least let us board at the very back of group A. These things can be fixed fairly easily when they have IT issues and they can at least offer drink vouchers, early bird check in on future flights, etc. I hate the response that there is NOTHING they can do because their system is down. Arm your customer service staff with the tools to actually service the customer and make up for your shortcomings.
So then I call and my wife and I are checked in for B48 and B49 for the first leg of our trip.
I asked if there was anything they could do for the inconvenience and they say "sorry, but our systems are down. There is nothing we can do". I don't understand why airlines are content to just have angry customers. Ive dealt with stuff like this on other airlines before but never southwest.
I'll bring it up when I check my bags tomorrow and see if they can at least let us board at the very back of group A. These things can be fixed fairly easily when they have IT issues and they can at least offer drink vouchers, early bird check in on future flights, etc. I hate the response that there is NOTHING they can do because their system is down. Arm your customer service staff with the tools to actually service the customer and make up for your shortcomings.
Posted on 9/28/17 at 7:25 am to LSUfan4444
Just curious.
After this response, did you follow up with:
quote:
I asked if there was anything they could do for the inconvenience and they say "sorry, but our systems are down. There is nothing we can do".
After this response, did you follow up with:
quote:
at least offer drink vouchers, early bird check in on future flights, etc.
Posted on 9/28/17 at 7:30 am to Panny Crickets
quote:
After this response, did you follow up with:
Yes, I was told they cannot issue drink vouchers for immediate use. I said they could, they just choose not to. I told the agent my issue wasn't with her but more that Southwest has not armed them with the tools to immediately resolve minor issues.
When I asked if she could at least change my boarding group to the back of A or issue me an email saying I would board with family boarding that would work as well...something I could present when I checked in or at the gate and she said "Sorry sir, you'll have to speak to them at the airport tomorrow. There is nothing more I can do."
Posted on 9/28/17 at 7:39 am to LSUfan4444
That blows goats. Hopefully you'll get a thinking human with actual feelings at check in. Good luck.
Oh, and eff their boarding process. Garbage.
Oh, and eff their boarding process. Garbage.
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