Not an IT professional (yet), but in the field I'm at (GIS), knowledge of those 2 are pretty damn essential (esp. for Spatial Databases/Geodatabases).

This post was edited on 5/28/14 at 9:06 am

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Posted by wizziko

New Jersey Nets Fan

Member since Jan 2006

35881 posts

Posted on 5/28/14 at 9:22 am to HeavyD

Not in IT currently but most of my college/early post grad experience is in Help Desk Support. I don't have any formal training but just learned by trial and error. I also have amazing problem solving skills. Really wouldn't mind getting back in that field.

Currently I do some "on the side" for friends

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Posted by Byron Bojangles III

Member since Nov 2012

51659 posts

Posted on 5/28/14 at 9:36 am to suavecito80

quote:
Help desk team lead/Supervisor. Active directory along with two software applications we support. Basically, resetting people's passwords that forget them everyday. Thank goodness for idiots.

this although i have to troubleshoot the shitty software we use that was made for 1992

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Posted by RickAstley

Reno, Nevada

Member since May 2011

2002 posts

Posted on 5/28/14 at 9:37 am to Byron Bojangles III

Software Developer - ERP Technical Consultant - Computer Engineering 2011

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Posted by Chimlim

Baton Rouge, LA

Member since Jul 2005

17712 posts

Posted on 5/28/14 at 9:42 am to RickAstley

Systems Administrator - graduated from LSU in ISDS in 03.

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Posted by TheChosenOne

Member since Dec 2005

18518 posts

Posted on 5/28/14 at 9:46 am to Zilla

IT Manager - Gubment - ISDS LSU '08

I manage a group of IT ninjas that run the servers, storage, network, VOIP, DBs, and websites for a government agency...I just try to stay out of their way and make sure they have the resources and training required to do what they need to do.

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Posted by suavecito80

Member since Apr 2014

2871 posts

Posted on 5/28/14 at 10:14 am to Byron Bojangles III

quote:
this although i have to troubleshoot the shitty software we use that was made for 1992

Does your help desk get blamed for everything that goes wrong? Because we do.

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Posted by txbd

Valhalla

Member since Jan 2014

2235 posts

Posted on 5/28/14 at 10:21 am to suavecito80

IT support - Construction/Engineering - ISDS 2013 LSU

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Posted by Byron Bojangles III

Member since Nov 2012

51659 posts

Posted on 5/28/14 at 10:39 am to suavecito80

quote:
Does your help desk get blamed for everything that goes wrong? Because we do.

surprisingly no. the users understand what's going on. i do work for a bank though.

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Posted by Bard

Definitely NOT an admin

Member since Oct 2008

51580 posts

Posted on 5/28/14 at 10:43 am to suavecito80

quote:
Does your help desk get blamed for everything that goes wrong? Because we do.

Only by the new folks. The ones that have been here for a while know better. I worked customer helpdesk for an ISP for about 5 years, that was a completely different situation. Anything they could possibly blame on us, they did. I had a lady call one day about how our software crashed her computer. She hadn't even unwrapped the CD nor put it in the computer but somehow it was our fault that when she got home with her CD her computer wouldn't start up.

Dealing with private customers is orders of magnitude better than dealing with the general public.

This post was edited on 5/28/14 at 10:44 am

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Posted by GrammarKnotsi

Member since Feb 2013

9339 posts

Posted on 5/28/14 at 10:52 am to suavecito80

quote:
Does your help desk get blamed for everything that goes wrong?

Users with laptops that are "too slow"..Most are beefier than their desktop counterparts..

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Posted by ZereauxSum

Lot 23E

Member since Nov 2008

10176 posts

Posted on 5/28/14 at 10:56 am to SpartyGator

quote:
Not an IT professional (yet), but in the field I'm at (GIS), knowledge of those 2 are pretty damn essential (esp. for Spatial Databases/Geodatabases).

Huh, I wouldn't have guessed that. For some reason I always thought GIS folks used proprietary stuff.

That's good information to know for the future