Internet went out last night, Cox blames my modem, Arris blames Cox.

Go to a local store and buy a new one. After you install it if you still don't have internet call Cox, tell them I said they were slapdicks, explain that you bought a new and it still doesn't work so they need to fix their shite, and return the new to the store. If it works call Cox and tell them I said they were a bunch of slapdicks. Then call Arris, tell them I said they were slapdicks, explain that you bought a new and it works which means the old is the problem so they need to fix their shite, and return the new to the store once they send you a replacement.

That's what I'm here for...and making fun of cad.

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Internet went out last night, Cox blames my modem, Arris blames Cox.

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Let them look at the wiring. I had same issue, but with Time Warner. He said/she said between those two. Finally got Time Warner out and the tech found a bad cable that was causing the problem. Replaced it. Since then, no problems.

So, it was the modem. Went and got the Arris Surfboard 6190 last night, had no trouble getting it turned on and it's been great.

Yeah, I just feel bad because Cox has been saying all along that it was my modem and I just kept taking it as a ploy to get their modem for $10 a month.

Cool thing I learned from a Spectrum/TWC tech:

You know the annoying bundle that includes phone? Well since your phone is VOIP and e911 is used on that line for emergencies, if your internet is giving you shite they move you up to high priority ahead of everyone.

I was having issues with stable internet, they had a guy out there Sunday afternoon and lineman there that evening.

It pays to get the phone included.