the only thing UPS and FedEx did wrong is make a "guaranteed by Xmas" shipping option too easily available..I guarantee you in the future they will remove this or move the date way up and start charging a lot more for it.
The guarantee dates just gave people to excuse to be lazy and delay their shopping thinking it didn't matter which just overloads the system...and then when bad weather happens like it did the whole thing becomes a cluster.
I understand why the people who paid for the "guarantee" are upset...but order earlier or that's the risk you take.
Government being involved is laughable.
Brick and mortar stores are loving this though.
This post was edited on 12/27 at 8:25 am