adding a work e-mail through Android

That's not really enough info to be helpful, and you'll probably need to talk to your work folks- many answers that are needed could give away your identity. But as far as reasons you can't connect to the server: They could be preventing your mobile device from connecting, you could be using the wrong port or encryption type, you may have typed the server name/address in wrong, you may have incorrectly put your username or password in.


You'll really get best results from your IT staff.

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when I try to create it tells me it can not connect to the server.

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i had to say 'accept all certificates' or something like that to get ours working.

your MIS dept should be able to guide you through this.

well it is a parish wide e-mail, it has @thisparish.com as the ending prompt. It does link through GMAIL as I had it on my iPhone.
when I try to do it through GMAIL now and create a new account it tells me I can not connect to network. I went into my work e-mail setting, looked at the PORT Number, Certification, etc and added it to my phone but it still told me it can not connect.
Right now I have it set up to forward e-mails but I only received 1 of 7 today so that is not working for me.

Tech support is one guy, he doesn't know and attempted to Google it with no luck

One possibility... try a different email app, like CloudMagic, Mailwise, Blue Mail or myMail. I remember a couple of these being a little easier to setup... almost automatic once they know email & password, at least for IMAP type email accounts. Not sure how setup would go with Exchange or if there's any complications due to security settings (but if you just have one overwhelmed IT guy, compliance is probably not too rigorous).

If you still have issues, these apps are popular and well updated so that if you contact the app developer, I think you'll get a somewhat timely response from them offering to help.

Do you still have the old phone? That way you can copy the server name, username etc and input it.

When you put in username did you put : domain\username?

And at my job: our domain, exchange server name, and after username@ is different

Looked through setting on work computer and did it that way yesterdsy. That was when it stoll said cannot connect, frustrating sonce the iPhone was so easy.

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I set up android and iphones all day for dumb arse field people..They are the same settings

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Lol, agreed its not much different. But since I have an S4 I am more familiar with the Galaxy

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The exchange server name that you use on your desktop pc could be different than what you use to input on your phone for the exchange server.

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We set up some laptops to access OWA..Using a VPN is like rocket surgery for some of these guys

Not sure if it is different, I know when I pull it up on my phone it automatically plugs in exchange name of "insertparish" and I need to change certificates/port number to match. So I brought my old phone today and sure enough the exchange name is the same but it still will not allow it.
The IT guy today told me it is a Parish wide thing where phone with android do not support the e-mail program we use. This makes 0 sense to me as it should be able to link rather than just forward.

Switched from a iPhone 5 to Galaxy S5, we do have the exchange, this is what I see if I click on my work mail app on my old phone and click the setting button