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Success with getting a company to fix a barely out of warranty elect?-Update
Posted on 8/7/14 at 9:26 pm
Posted on 8/7/14 at 9:26 pm
So my Samsung 60" LED has a black line going from the top to bottom of the screen, I have the repair folks come out and tell me I need a whole new LCD panel...$1,600 (basically the cost of a new TV). Now the kicker is the TV is 2 1/2 years old.....which is technically out of warranty, but feel in this lifespan that Samsung should do something to make this right. I called the service line again tonight, and they referred me to the executive service call center tomorrow. Is there any hope they will at least meet me halfway?
UPDATE: Samsung did the right thing, after speaking with them and being persistent they agreed to provide a new panel for free and I would just pay for installation.
UPDATE: Samsung did the right thing, after speaking with them and being persistent they agreed to provide a new panel for free and I would just pay for installation.
This post was edited on 8/8/14 at 11:45 am
6
Posted on 8/7/14 at 9:31 pm to TJG210
"Out of warranty"
So why even ask?
So why even ask?
Posted on 8/7/14 at 9:33 pm to pwejr88
Trivago guy can do it for you
Posted on 8/7/14 at 9:35 pm to pwejr88
quote:
So why even ask?
Well in my eyes if the damn thing breaks after 2 years of use through no fault of my own.....they should do something to fix the situation. If they give me the damn panel at cost, I would accept it at this point.
Posted on 8/7/14 at 9:36 pm to TJG210
Why don't you just "expect" them to give you a new tv?
Posted on 8/7/14 at 9:37 pm to TJG210
If you used a credit card check and see if it offers an extended warranty. Some do.
Posted on 8/7/14 at 9:38 pm to Jack Daniel
Throw it away and go buy a new one. They are disposable nowadays.
Posted on 8/7/14 at 9:39 pm to TJG210
You got got
Posted on 8/7/14 at 9:39 pm to wheelr
You agreed to and accepted the warranty terms when you bought it. They don't owe you shite.
Posted on 8/7/14 at 9:39 pm to wheelr
You agreed to and accepted the warranty terms when you bought it. They don't owe you shite.
Posted on 8/7/14 at 9:39 pm to Martini
quote:
Throw it away and go buy a new one. They are disposable nowadays
This one cost me nearly $2K....if it was under $1K I wouldn't worry about it.
Posted on 8/7/14 at 9:42 pm to TigerFanatic99
Well you would think they would stand behind their product a little more. I understand that it was out of warranty, but if they don't make this right I will post on amazon, social media that their product is shitty.
Posted on 8/7/14 at 9:42 pm to TJG210
You can buy a new bigger TV for less than that repair cost.
Posted on 8/7/14 at 10:31 pm to Red Stick Tigress
Guess I'm just missing it. I understand the frustration, but two years is long enough for a common mass produced consumer product. Sucks that it broke, I get that, but I can't find reason to drag the company's name through the mud.
If they were trying to disqualify the warranty while it was under penalty over a technicality, that would be one thing, but this doesn't appear to be that. They really aren't screwing you.
If they were trying to disqualify the warranty while it was under penalty over a technicality, that would be one thing, but this doesn't appear to be that. They really aren't screwing you.
Posted on 8/7/14 at 10:33 pm to TigerFanatic99
quote:
You agreed to and accepted the warranty terms when you bought it. They don't owe you shite.
Posted on 8/7/14 at 10:43 pm to TigerFanatic99
Two years is long enough? How am I dragging anyone's name through the mud? I bought a expensive tv and 2 years later it's kaput.....I guess I could call it a warning to other consumers.
Posted on 8/7/14 at 10:50 pm to TJG210
I kind of expect this from Samsung products. Awesome products but they just don't seem to be built to last.
Posted on 8/7/14 at 10:53 pm to TJG210
Some credit cards offer an extra year on top of the manufacturers warranty. For example, my Chase Saphhire does. Check into that.
Posted on 8/7/14 at 10:55 pm to TJG210
It wouldn't hurt to try. Contact them and see what they say.
My truck was well out of warranty when I started having transmission trouble. I contacted Chrysler and they paid for half of the cost to get it repaired. The best part, was that it was considered warranty work, so the dealership couldn't charge me full price for the repair and then I only had to pick up half of that cost.
My truck was well out of warranty when I started having transmission trouble. I contacted Chrysler and they paid for half of the cost to get it repaired. The best part, was that it was considered warranty work, so the dealership couldn't charge me full price for the repair and then I only had to pick up half of that cost.
Posted on 8/7/14 at 10:56 pm to TigerDeBaiter
Really?? Now we're getting somewhere....I purchased it on chase freedom, but now have sapphire....I guess that puts me out of luck too though.
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