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Started By
Message
Verizon Wireless' Archaic Mobile Practices
Posted on 4/16/14 at 2:34 pm
Posted on 4/16/14 at 2:34 pm
I've had this phone for 19 months. I am tired of it and want it upgraded. Currently have a 4S.
Well, I contact these fellas and they tell me I have to wait until the contract expires to upgrade. I says, you can't be serious.
Especially when there is a customer retention issue here and he is willing to resign a new contract with you.
It would actually cost me less money to buyout these jokers and upgrade the phone than buy a new one outright.
I'm not seeing how they are hindering people from just buying out their contracts early and switching providers by not allowing an early upgrade period. The money they would make be reupping the contract would be worth more than losing $2,280 over the next 19 months ($120/mo).
This just seems like a bad business strategy.
Well, I contact these fellas and they tell me I have to wait until the contract expires to upgrade. I says, you can't be serious.
Especially when there is a customer retention issue here and he is willing to resign a new contract with you.
It would actually cost me less money to buyout these jokers and upgrade the phone than buy a new one outright.
I'm not seeing how they are hindering people from just buying out their contracts early and switching providers by not allowing an early upgrade period. The money they would make be reupping the contract would be worth more than losing $2,280 over the next 19 months ($120/mo).
This just seems like a bad business strategy.
10
Posted on 4/16/14 at 2:37 pm to Cajun Revolution
When you have the most coverage in the country, you don't have to negotiate.
Posted on 4/16/14 at 2:38 pm to Cajun Revolution
$120/month?!?!
Posted on 4/16/14 at 2:38 pm to Cajun Revolution
They give no fricks. If you sign up for Verizon Edge and pay them more money per month they'll let you upgrade.
Posted on 4/16/14 at 2:39 pm to Cajun Revolution
Yeah I agree, but they know their service can't be touched and your not going anywhere and and if you do they know you will be right back
This post was edited on 4/16/14 at 2:48 pm
Posted on 4/16/14 at 2:39 pm to Green Chili Tiger
quote:
When you have the most coverage in the country, you don't have to negotiate.
That map is extremely outdated btw. Verizon 3G is orders of magnitude slower than ATT or Tmobile 3G.
This post was edited on 4/16/14 at 2:40 pm
Posted on 4/16/14 at 2:40 pm to colorchangintiger
quote:
3G Broadband
Posted on 4/16/14 at 2:41 pm to TH03
Oh yeah, 900 min a month, unlimited 5 numbers, 2GB, 1000 text messages, phone scam insurance. That's with a 20% discount too.
It just doesn't make sense to lose a customer over a device issue. This just seems like a no brainer to me, especially when the difference in buyout can be reduced by reselling the old device.
And no, I don't believe that Verizon map for one second. I've from East to West so far this year and it's not that good.
It just doesn't make sense to lose a customer over a device issue. This just seems like a no brainer to me, especially when the difference in buyout can be reduced by reselling the old device.
And no, I don't believe that Verizon map for one second. I've from East to West so far this year and it's not that good.
Posted on 4/16/14 at 2:41 pm to Cajun Revolution
quote:
Well, I contact these fellas and they tell me I have to wait until the contract expires to upgrade.
You mean, you want to upgrade and get the "new phone credit" that you're not contractually obliged to receive for another five months.
You signed a contract for 24 months and can upgrade after that time. But then you decide at 19 months you want to upgrade now, receive the savings now and resign for another two years. My question is, where exactly should Verizon draw the line? Should the customer get you to sign a 24 month contract an allow you to renew at 18 months? 12 months? Should you be allowed to get the renewal credit at any point you decide to resign a new 24 month contract?
The whole point of giving you that upgrade is to get you locked in for 24 months with their wireless company. That's why they didn't call it a 19 month contract.
This post was edited on 4/16/14 at 2:43 pm
Posted on 4/16/14 at 2:41 pm to BamaHater
quote:
BamaHater
ATT and tmob 3G (HSPA that they incorrectly market as 4G) is sometimes faster than my home cable internet.
This post was edited on 4/16/14 at 2:42 pm
Posted on 4/16/14 at 2:45 pm to ClientNumber9
quote:
[quote]You signed a contract for 24 months and can upgrade after that time. But then you decide at 19 months you want to upgrade now, receive the savings now and resign for another two years. My question is, where exactly should Verizon draw the line? Should the customer get you to sign a 24 month contract an allow you to renew at 18 months? 12 months? Should you be allowed to get the renewal credit at any point you decide to resign a new 24 month contract?
The whole point of giving you that upgrade is to get you locked in for 24 months with their wireless company. That's why they didn't call it a 19 month contract.
I appreciate the lesson in the principles of contracting but I've already passed that class.
The practice is outdated and the business model needs to be shifted for today's user needs. Their "buyout" isn't even a deterrent for people that want a new phone.
I'm more aggravated for the inconvenience than anything else.
ATT has great coverage from what I can tell on my iPad and the 4LTE speed is amazing.
This post was edited on 4/16/14 at 2:46 pm
Posted on 4/16/14 at 2:48 pm to Cajun Revolution
quote:
The practice is outdated and the business model needs to be shifted for today's user needs.
Yep. Obviously a bad business model.
Posted on 4/16/14 at 2:50 pm to Green Chili Tiger
Bad business model. Buying up a bunch of local subscriber portals and carriers.
The policy of 2 years to upgrade is outdated. I don't think its effective and they will lose market share in the future as soon as the others coverage map catches up.
The policy of 2 years to upgrade is outdated. I don't think its effective and they will lose market share in the future as soon as the others coverage map catches up.
This post was edited on 4/16/14 at 2:51 pm
Posted on 4/16/14 at 2:56 pm to Cajun Revolution
They should do upgrades every year. Seems like there are a ton of people who want the latest iPhone, Samsung Galaxy, Droid, etc every year. Either that or completely do away with subsidized pricing and then you aren't locked into a 24 month contract waiting to upgrade. Yeah you pay more up front for your phone, but you can leave at any time without the stupid early term penalties.
Posted on 4/16/14 at 2:58 pm to Cajun Revolution
I have verizon and had a phone issue. Went through a few unsuccessful calls to tech support then talked to their customer service people. They upgraded me 3 months before my upgrade date with no problem. I did have lots of phone issues that they could easily document if they looked at my calls to the tech support department.
Posted on 4/16/14 at 2:59 pm to Cajun Revolution
The tiers of limited mobile bandwidth concept is outdated as well IMO, in this age of just about everyone having a smart phone.
Posted on 4/16/14 at 3:02 pm to Cajun Revolution
Next time you can buy the phone at full retail and not be locked into a contract? Or you could go with the edge program.
I understand the frustration though. I'm pissed off I had to pay a $30 "activation/upgrade fee" when I got my new phone a couple days ago.
Customer is is due for an upgrade
Goes into store and gets new phone
Commits to two more years of service with company
Company charges $30 for that commitment
Gotta love it
I understand the frustration though. I'm pissed off I had to pay a $30 "activation/upgrade fee" when I got my new phone a couple days ago.
Customer is is due for an upgrade
Goes into store and gets new phone
Commits to two more years of service with company
Company charges $30 for that commitment
Gotta love it
Posted on 4/16/14 at 3:03 pm to TU Rob
quote:
Either that or completely do away with subsidized pricing and then you aren't locked into a 24 month contract waiting to upgrade. Yeah you pay more up front for your phone, but you can leave at any time without the stupid early term penalties.
They offer that now if I'm not mistaken. You have the choice to pay full retail or take the subsidized pricing and agree to a contract.
Posted on 4/16/14 at 3:06 pm to Hat Tricks
quote:
They offer that now if I'm not mistaken. You have the choice to pay full retail or take the subsidized pricing and agree to a contract.
TMO does it a bit different. You pay full retail for the phone, paying about $25 per month for 24 months, on a non-contract plan. If you ever decide to leave, you certainly can, but you owe the balance left on the phone at that time.
Posted on 4/16/14 at 3:09 pm to Green Chili Tiger
lol those maps are a complete joke
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