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Started By
Message
Is this normal?
Posted on 11/28/12 at 3:24 pm
Posted on 11/28/12 at 3:24 pm
I have a Schwinn mountain bike...I know, I know, should have gotten a Trek or something else. But I was just getting into riding last year and the wife bought me one for Christmas. Anyway, I've only ridden it on trails twice and not very hard. The Bonnet Carre trail is hardly hard-core trail riding.
Well last time I rode, just at the beginning of the trail I went to switch gears and the derailluer sheared off and went into my spokes. I had to sit at the truck for an hour while the other guys rode.
So I filed a warranty claim with Schwinn, sent them pictures etc. They sent me a new derailluer. After pulling the old one off, I noticed the frame was bent, so I sent them another email with picture and this is what they sent me.
Thank you for your patience. After careful review, your claim has been approved as a good will gesture. This is a good will gesture rather than warranty because the damage shown in the photos is most often caused by the derailleur being out of adjustment. Derailleur adjustment is recommended every 30 to 60 days, and is considered to be basic maintenance.
We’re very sorry for any inconvenience this may have caused and we’d like to replace your entire bike so we can get you back in the saddle as quickly as possible with as little trouble as possible. We will be sending you the same model of bike as we still have them in stock.
To ensure the defective bike cannot mistakenly be ridden by anyone else, we ask that you provide “proof of destruction” photos that demonstrates the bike is inoperable.
Hopefully, this will be a little cathartic for you – take a hammer or saw to the defective frame and release any pent up aggression (be sure to wear the proper safety gear) to ensure the bicycle can never been ridden again. Snap a photo or two and send them in – we’ll ship your brand new bike immediately thereafter.
We’ll ship your replacement bike through Fed Ex and they do a great job of getting it to you within 3 to 4 days (in most cases).
In very rare circumstances, it may take them up to a week depending on their overall parcel volume.
If your new bike doesn’t arrive after 7 business days or if you have any additional questions or comments, just drop me a line and I’ll do all I can to help.
Thanks again for giving me the opportunity to assist you!
They want me to destroy the bike! That seems a bit odd to me, has anyone ever heard of this before? I don't know if I feel comfortable sawing my bike in half or whatever when they haven't sent me the new one yet.
Well last time I rode, just at the beginning of the trail I went to switch gears and the derailluer sheared off and went into my spokes. I had to sit at the truck for an hour while the other guys rode.
So I filed a warranty claim with Schwinn, sent them pictures etc. They sent me a new derailluer. After pulling the old one off, I noticed the frame was bent, so I sent them another email with picture and this is what they sent me.
Thank you for your patience. After careful review, your claim has been approved as a good will gesture. This is a good will gesture rather than warranty because the damage shown in the photos is most often caused by the derailleur being out of adjustment. Derailleur adjustment is recommended every 30 to 60 days, and is considered to be basic maintenance.
We’re very sorry for any inconvenience this may have caused and we’d like to replace your entire bike so we can get you back in the saddle as quickly as possible with as little trouble as possible. We will be sending you the same model of bike as we still have them in stock.
To ensure the defective bike cannot mistakenly be ridden by anyone else, we ask that you provide “proof of destruction” photos that demonstrates the bike is inoperable.
Hopefully, this will be a little cathartic for you – take a hammer or saw to the defective frame and release any pent up aggression (be sure to wear the proper safety gear) to ensure the bicycle can never been ridden again. Snap a photo or two and send them in – we’ll ship your brand new bike immediately thereafter.
We’ll ship your replacement bike through Fed Ex and they do a great job of getting it to you within 3 to 4 days (in most cases).
In very rare circumstances, it may take them up to a week depending on their overall parcel volume.
If your new bike doesn’t arrive after 7 business days or if you have any additional questions or comments, just drop me a line and I’ll do all I can to help.
Thanks again for giving me the opportunity to assist you!
They want me to destroy the bike! That seems a bit odd to me, has anyone ever heard of this before? I don't know if I feel comfortable sawing my bike in half or whatever when they haven't sent me the new one yet.
Posted on 11/28/12 at 3:26 pm to VanRIch
Judge, clearly.
Give us the pics too.
Give us the pics too.
Posted on 11/28/12 at 3:28 pm to VanRIch
Shoot it and then post pics
Posted on 11/28/12 at 3:29 pm to VanRIch
Sounds fishy, is there a 1-800 number you can call?
Posted on 11/28/12 at 3:32 pm to VanRIch
they don't want you selling your defective bike and someone else getting hurt and suing the bike manufacturer again.
Posted on 11/28/12 at 3:33 pm to VanRIch
I only wish I could get an email such as this....
Posted on 11/28/12 at 3:34 pm to KingRanch
Never heard of a derailleur shearing off from being out of adjustment. It definitely shouldn't bend the frame. I would have told you to stop landing your bike on rocks if I was Schwinn.
Only times I have ever seen them break was if they hit something really hard. Never seen them shear off.
Only times I have ever seen them break was if they hit something really hard. Never seen them shear off.
Posted on 11/28/12 at 4:41 pm to VanRIch
My boss bought a bike last year (just a street bike, I forget what brand). Something minor was wrong with it and he asked them to send him a replacement part. They sent him a new bike.
I guess it's cheaper for them to do that than try to refurbish a used one?
I guess it's cheaper for them to do that than try to refurbish a used one?
Posted on 11/28/12 at 4:42 pm to VanRIch
quote:
and release any pent up aggression
THAT IS AWESOME!
Posted on 11/28/12 at 4:49 pm to BRgetthenet
quote:
Judge, clearly. Give us the pics too.
fricking this.
Posted on 11/28/12 at 5:08 pm to Hammertime
I assure you I didn't hit anything hard. It was a freak break.
Posted on 11/28/12 at 5:10 pm to KingRanch
quote:
Shoot it and then post pics
you are the best advice giver on this site
Posted on 11/28/12 at 5:21 pm to VanRIch
It's not that odd for some manufactures to request that a product that has been "warranted" to be destroyed. This is pretty common practice in the appliance industry because of the liability of the old "defctive" product. Generaly, there are agreements between the manufacturer and the distributor that binds the distributor to destroy/make inoperable any warranted gear that they receive back. I dont think that I've ever seen a manufacturer request that of a end user but most of my experience is with wholesale or large retailers that require that gear be returned to the point of distribution for warranty replacement.
So, with all of that bing said...I don't think that it is that odd of a request that they are aking you to provide evidence that it has been put out of commission. But like I said before, if a manufacturer is worried about liability, they normally leave that task to be done by the distributor and not Joe Homeowner.
So, with all of that bing said...I don't think that it is that odd of a request that they are aking you to provide evidence that it has been put out of commission. But like I said before, if a manufacturer is worried about liability, they normally leave that task to be done by the distributor and not Joe Homeowner.
Posted on 11/28/12 at 5:31 pm to VanRIch
I know this is a good bit different but my wife had to send in the cord of our toaster oven in, before the company would replace it.
It is also well worth sending an e-mail to the manufacturers. My wife requested a replacement belt for 2 of our kid car seats. They sent newer model car seats and paid for shipping the old ones back to them.
It is a liability thing I imagine.
It is also well worth sending an e-mail to the manufacturers. My wife requested a replacement belt for 2 of our kid car seats. They sent newer model car seats and paid for shipping the old ones back to them.
It is a liability thing I imagine.
Posted on 11/28/12 at 6:36 pm to MSWebfoot
quote:My mom won a pressure washer in a work competition. It was made right when Powerhorse started making the Tecumseh motors. The recoil starter wouldn't reel the rope back in so I called Northern Tool. They sent me another one, which turned out to be the wrong part. Sent it back and they just decided to give me a whole new pressure washer. Rigged up the old one and sold that sum bitch. It was a liability thing
I know this is a good bit different
Posted on 11/28/12 at 6:47 pm to VanRIch
Sounds legitimate to me. It's what I would do if I were Schwin.
Put it out of its misery...shoot it!
Put it out of its misery...shoot it!
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