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Started By
Message
re: UPDATE: I was warned, by many on this board, about JIM'S Firearms
Posted on 2/3/17 at 7:58 am to burgeman
Posted on 2/3/17 at 7:58 am to burgeman
quote:
Jim's is hopefully bleeding business
Unfortunately it's not. It's in the middle of BR and has a huge showroom. They are going to make money no matter how bad the service is. I haven't been in there since Interstate Guns opened.
0
Posted on 2/3/17 at 12:45 pm to burgeman
(no message)
This post was edited on 2/4/17 at 12:48 pm
Posted on 2/3/17 at 12:59 pm to bbmel23
quote:
I did leave my name and number where I could be reached as a point of contact. Unfortunately I didnt hear anything. I was really hoping to resolve this issue.
No offense but at this point how could you resolve it? He wanted and was promised the gun y-day. Your business failed to provide what it promised.
Posted on 2/3/17 at 1:01 pm to bbvdd
quote:
No offense but at this point how could you resolve it? He wanted and was promised the gun y-day. Your business failed to provide what it promised.
In her defense, she left the contact info prior to, kudos to her for coming back here and posting, wont change my practice of not going to Jim's, but that is a different story all together
Posted on 2/3/17 at 1:03 pm to bbvdd
I wanted to bring this to the gunsmith's attention, pull the gun and make sure it was definetly gonna be ready. Sometimes there seems to be a break down of communication and I really wanted to intervene and make this situation right. I feel terrible that things like this happen. I want people to have a good positive experience and I will do anything to try and make that happen.
Posted on 2/3/17 at 1:36 pm to bbmel23
quote:
bbmel23
As someone who has not owned a business but does have an iota of sense, I can tell you guys how to run your department. First, give realistic return days. When you say you will have a gunsmithing job done, do everything you can in your power to get it done by that due date (it seems like your smiths are lazy and push work back). Next, diagnose the issue and order parts for the fix immediately or send a gun into the factory that needs work done. If your gun is not a typical job and is having trouble cycling, do the diagnosis as soon as you receive it, don't push this back. The scope mounting, sight changing, and cleaning is stuff that takes less time and that your department should be proficient at already. If someone has a gun that isnt working at all, you have to see what that issue and resolve it as soon as you receive it and then you should call the customer back with what the issue is,how you will fix it, what parts you need to order, and total cost for parts and labor. Either that or you offer to send it in to the factory. Finally, if you guys are swamped, don't take in more jobs. Refer people to other places. They will less likely to be pissed if you are honest and say you can't get it done in the time they need it done. Refer them to another place and be done.
For such a large store, you guys don't have good customer service skills and that is a serious issue especially considering you guys charge more for guns than any other store in BR. At least justify the cost through phenomenal customer service (the prices are still too high though). If everyone acted like Brian Daniels in that store, more people would come. Brian is the only competent person working there.
This post was edited on 2/3/17 at 2:32 pm
Posted on 2/3/17 at 1:37 pm to Tigerpaw123
quote:
In her defense, she left the contact info prior to, kudos to her for coming back here and posting, wont change my practice of not going to Jim's, but that is a different story all together
She didn't leave it in this thread I don't think
Posted on 2/3/17 at 1:40 pm to Tigerpaw123
quote:
In her defense, she left the contact info prior to, kudos to her for coming back here and posting, wont change my practice of not going to Jim's, but that is a different story all together
her contact number given was the phone number to the store
no personal cell number, no email address, no nothing
all she had to do if whe really wanted to help bossfloss is go get his phone number off the shop tag and call him
This post was edited on 2/3/17 at 1:44 pm
Posted on 2/3/17 at 1:42 pm to ChatRabbit77
quote:
As someone who has not owned a business but does have an iota of sense, I can tell you guys how to run your department. First, give realistic return days. When you say you will have a gunsmithing job done, do everything you can in your power to get it done by that due date (it seems like your smiths are lazy and push work back). Next, diagnose the issue and order parts for the fix immediately or send a gun into the factory that needs work done. If your gone is not a typical job and is having trouble cycling, do the diagnosis as soon as you receive it, don't push this back. The scope mounting, sight changing, and cleaning is stuff that takes less time and that your department should be proficient at already. If someone has a gun that isnt working at all, you have to see what that issue and resolve it as soon as you receive it and then you should call the customer back with what the issue is,how you will fix it, what parts you need to order, and total cost for parts and labor. Either that or you offer to send it in to the factory. Finally, if you guys are swamped, don't take in more jobs. Refer people to other places. They will less likely to be pissed if you are honest and say you can't get it done in the time they need it done. Refer them to another place and be done. For such a large store, you guys don't have good customer service skills and that is a serious issue especially considering you guys charge more for guns than any other store in BR. At least justify the cost through phenomenal customer service (the prices are still too high though).
Posted on 2/3/17 at 1:59 pm to bbmel23
quote:
Sometimes there seems to be a break down of communication and I really wanted to intervene and make this situation right
sorry, but this is just comical.
BOSSFLOSS: my shotgun won't cycle, i need it back on Feb 2. Can you do that?
JIMS: yes
BOSSFLOSS (mid- Dec): just reminding you, i need it back Feb 2. Can you do that?
JIMS: yes
BOSSFLOSS (mid-Jan): i have someone else that can fix it before Feb 2...if i leave it here will it be fixed by Feb 2?
JIMS: yes
BOSSFLOSS (Feb 1): i'm here, gun ready?
JIMS: no
Posted on 2/3/17 at 2:02 pm to Chad504boy
I agree with you 100%. And I do agree with you about Brian. He is the best we have and everyone could learn something from him. Thank you for your feedback.
Posted on 2/3/17 at 2:04 pm to bbmel23
See post just above yours
Posted on 2/3/17 at 2:11 pm to cgrand
Bottom line is we screwed up. He has every right to be pissed. It's our mistake and I dont blame him not one bit. We can do better than that. Sorry I only left the store number but I'm not quite comfortable with putting my cell# online.
Posted on 2/3/17 at 2:14 pm to cgrand
quote:
her contact number given was the phone number to the store
no personal cell number, no email address, no nothing
Come on, I hate Jims as much or worse than anybody on here, but do you really think she should post her cell # on here
Posted on 2/3/17 at 2:15 pm to jorconalx
Sounds like somebody needs to simplify things and
MAKE IT HAPPEN.
Bottom line is the man didn't get what he was promised , and it looks as if it wasn't the first time.
MAKE IT HAPPEN.
Bottom line is the man didn't get what he was promised , and it looks as if it wasn't the first time.
Posted on 2/3/17 at 2:17 pm to bbmel23
quote:
but I'm not quite comfortable with putting my cell# online
yeah bunch of creeps around here.they'd be calling trying to get their shotguns choked up at all hours of the nights. .
Posted on 2/3/17 at 2:19 pm to Chad504boy
lol....
Posted on 2/3/17 at 2:19 pm to SCwTiger
You are right. I dont disagree with you.
Posted on 2/3/17 at 2:22 pm to bbmel23
quote:I understand this, but 5 times in inexcusable.
Sometimes there seems to be a break down of communication
Posted on 2/3/17 at 2:23 pm to cgrand
quote:
sorry, but this is just comical.
BOSSFLOSS: my shotgun won't cycle, i need it back on Feb 2. Can you do that?
JIMS: yes
BOSSFLOSS (mid- Dec): just reminding you, i need it back Feb 2. Can you do that?
JIMS: yes
BOSSFLOSS (mid-Jan): i have someone else that can fix it before Feb 2...if i leave it here will it be fixed by Feb 2?
JIMS: yes
BOSSFLOSS (Feb 1): i'm here, gun ready?
JIMS: no
My god i would be so furious. They would've had to call the cops to drag me out.
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