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Message
re: Robinson Brothers Ford has the worst customer service ever
Posted on 4/25/15 at 9:21 am to LSU1NSEC
Posted on 4/25/15 at 9:21 am to LSU1NSEC
The family and owners may be great, however all it takes is for one or two bad employees who aren't committed to excellence to change the reputation of a business quickly.
1
Posted on 4/25/15 at 9:24 am to Navajo61490
I have had MULTIPLE problems with them on MULTIPLE occasions with two vehicles I purchased from them. Mark, the previous truck service guy was great then they fired him and put Klienpeter in charge. At some point, the GM had to get involved and he was worse than Klienpeter. I was so pissed I actually quit buying Fords because of these clowns.
Posted on 4/25/15 at 9:29 am to Will Cover
quote:
The family and owners may be great, however all it takes is for one or two bad employees who aren't committed to excellence to change the reputation of a business quickly.
True. Years back they had a solid rep for customer service. Seems they would go overboard to keep customers. Maybe it's changed? Donno.
Posted on 4/25/15 at 9:29 am to Jcorye1
quote:
you're truly mad about your service, put your real name at the end
You want this guy to put his real name on a post made on a message board with tens of thousands of readers? Are you stupid, son?
You should be thanking the OP for saving you from doing business with these schmucks.
Posted on 4/25/15 at 9:30 am to Navajo61490
Wait. Dealerships, ingeneral, suck?
But I thought they were so important to the public that we needed legislation to protect them from evil companies like Tesla.
I wish I had the money to buy a Tesla just to say frick-you to the dealerships. That, and if they made a truck.
But I thought they were so important to the public that we needed legislation to protect them from evil companies like Tesla.
I wish I had the money to buy a Tesla just to say frick-you to the dealerships. That, and if they made a truck.
Posted on 4/25/15 at 9:31 am to Navajo61490
Blast them on social media and tag them AND your local news station.
Posted on 4/25/15 at 9:31 am to Navajo61490
3rd brake light leak?
Posted on 4/25/15 at 9:50 am to LSU1NSEC
quote:
They always seemed like good people to me?
Why are you asking us? Can't you decide anything for yourself? I know why she dumped you.
Posted on 4/25/15 at 9:56 am to Navajo61490
Do they have carpet inside the dealership? If so take piss on it, say you're not responsible, and walkout.
Posted on 4/25/15 at 10:04 am to RedFoxx
I am so delighted with the service department at a local dealership that I am strongly inclined to buy the same brand of cars in the future simply for that reason.
I used to own a few cars of another brand. Their service department was okay, but I got sick of them always trying to upsell me on shite and reminding me it was time for my ___ mile service. I burned out on it, and I'll never buy that brand again, even though they make good cars.
A friend bought another brand car. Their local dealer hit him for documentation fees and other add-on bullshite for a damned oil change. I scratched that brand off the purchase list right then.
Dealers should keep this in mind. They may screw people out of a few bucks in the service department a time or two, but that will be the last money they get from them or their friends and family.
I used to own a few cars of another brand. Their service department was okay, but I got sick of them always trying to upsell me on shite and reminding me it was time for my ___ mile service. I burned out on it, and I'll never buy that brand again, even though they make good cars.
A friend bought another brand car. Their local dealer hit him for documentation fees and other add-on bullshite for a damned oil change. I scratched that brand off the purchase list right then.
Dealers should keep this in mind. They may screw people out of a few bucks in the service department a time or two, but that will be the last money they get from them or their friends and family.
Posted on 4/25/15 at 10:05 am to Navajo61490
Purchased my new F150 from there. Got home, dropped the tailgate, and noticed someone had drawn a couple of swastika on the inside panel (only viewable once the tailgate was dropped) with the chalk stick they use during their final inspection before turning the vehicle over to the buyer. I could have gotten it off with some soap and water, but I decided to pass by there and show the sales manager, assuming he would like to know about something like this. Guy completely blew me off, not even offering to get one of his $6/hr guys to clean it off. Will most definitely not buy another vehicle from them guys again.
Posted on 4/25/15 at 11:05 am to Navajo61490
I've only been a couple of times for service but I've always thought the service was incredible. Now all star in DS was terrible for me.
Posted on 4/25/15 at 11:13 am to Navajo61490
1. I would go to dealer and ask to speak to Chip or Mackie. Tell them you have all day to wait
2. If they will not see you then :
Send a registered letter to Mackie and Chip with a
CC to :
-Finance Company that financed your vehicle if this applies-
-La Attorney General, Consumer Protection
-Your personal attorney
-Ford Regional Manager( this will do little but makes everyone nervous when they see the all the atty's cc'd
-BBB
Make sure the first paragraph says you tried to meet personally with them but could not get an appt
Posted on 4/25/15 at 3:35 pm to Tuscaloosa
Seriously? If Alabama is so great, then please put their logo in the proper place! 
Posted on 4/25/15 at 8:07 pm to Bistineaubengal
I have heard horror stories from Robinson, from sales department not having vehicle brochures and taking 20+ to greet customer to profiling a customer right away with questions before showing a vehicle. Service I heard is terrible, they dont screen the techs they hire, and take days to get to a service ticket. As a person that sales cars, and works hand in hand with my service advisors and service customers, I talk to tons of our service customers to make sure their car is giving them no troubles and that service is nothing but great. If I find a vehicle that is giving someone trouble, I try to either fix problem on vehicle or put them in another vehicle, if its financially exceptable for them. Before sales, I was in customer service industry for over 10 years, so its in my trait to make sure people are happy before, during, and after the sale.
Posted on 4/25/15 at 10:41 pm to CoachRobertson
I made a huge error buying a new 2009 f150 from Robinson brothers.
Service was very poor and service manager was not very friendly.
Sales manager was also not very apologetic for the issue I had.
I did speak to chip Robinson and he really did not seem to care.
They want to sell you a vehicle but after that good luck.
i do like all star ford's service in prairieville.
I bought a 2007, 2011,2013 F150 & 2013 escape titanium package, and I got 2015 F150 on order from them. So far they treat me right on service and I find their pricing on new vehicles to be better than Robinson brothers.
Service was very poor and service manager was not very friendly.
Sales manager was also not very apologetic for the issue I had.
I did speak to chip Robinson and he really did not seem to care.
They want to sell you a vehicle but after that good luck.
i do like all star ford's service in prairieville.
I bought a 2007, 2011,2013 F150 & 2013 escape titanium package, and I got 2015 F150 on order from them. So far they treat me right on service and I find their pricing on new vehicles to be better than Robinson brothers.
This post was edited on 4/25/15 at 10:43 pm
Posted on 4/27/15 at 10:28 am to CoachRobertson
OP, noticed Robinson Brothers flag after this weather? Put a smile on my face, how about you? Haha
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