- My Forums
- Tiger Rant
- LSU Recruiting
- SEC Rant
- Saints Talk
- Pelicans Talk
- More Sports Board
- Fantasy Sports
- Golf Board
- Soccer Board
- O-T Lounge
- Tech Board
- Home/Garden Board
- Outdoor Board
- Health/Fitness Board
- Movie/TV Board
- Book Board
- Music Board
- Political Talk
- Money Talk
- Fark Board
- Gaming Board
- Travel Board
- Food/Drink Board
- Ticket Exchange
- TD Help Board
Customize My Forums- View All Forums
- Show Left Links
- Topic Sort Options
- Trending Topics
- Recent Topics
- Active Topics
Started By
Message
LL Bean Must Have The Best Customer Service
Posted on 10/26/16 at 1:05 pm
Posted on 10/26/16 at 1:05 pm
Ordered a new pair of Bean boots in September. Paid full price. About 2.5 weeks later Bean puts out a 20% off promo code, which would have saved me $20+. I found out about promo code on Reddit and several posters said they contacted Bean and got the 20% off refunded. I figure it's worth a shot. I contact them and request the 20% off. Rep explains that they only do that within 7 days of purchase. Bummer, but I figure it was worth a shot.
Well here it is, almost November, I get a phone call from an LL Bean customer service rep who explains that the previous rep was correct, and that is their policy, but that their refunding me the 20% off promo anyway and I should see the refund posted to my credit card within 24 hrs.
I always knew Bean was an awesome company, but no one has customer service like that anymore.
I'll be a Bean customer for life
Well here it is, almost November, I get a phone call from an LL Bean customer service rep who explains that the previous rep was correct, and that is their policy, but that their refunding me the 20% off promo anyway and I should see the refund posted to my credit card within 24 hrs.
I always knew Bean was an awesome company, but no one has customer service like that anymore.
I'll be a Bean customer for life
10
Posted on 10/26/16 at 1:05 pm to SirSaintly
quote:You must not know Amazon
LL Bean Must Have The Best Customer Service
Posted on 10/26/16 at 1:08 pm to SirSaintly
They make excellent boots, clothing and gear, to go along with that great customer service.
Posted on 10/26/16 at 1:09 pm to ForeverLSU02
quote:
Amazon
watched a movie the other night and it was having some playback issues, no big deal though just had to pause and let it catch up a couple times
got an email from amazon the next day and they refunded my $ for the movie since it had poor playback, pretty badass
Posted on 10/26/16 at 1:18 pm to ForeverLSU02
quote:
You must not know Amazon
I've been an Amazon customer since 2001.... Their customer service is not what it used to be. In fact, within the last year i'd say their customer service is mediocre.
Posted on 10/26/16 at 1:20 pm to Theboot32
quote:
watched a movie the other night and it was having some playback issues, no big deal though just had to pause and let it catch up a couple times
Happens to practically every show/movie I watch on Amazon Instant several times throughout show. They've never contacted me or issued a refund... I'm Prime though, guess they figure they already have my $100
Posted on 10/26/16 at 1:54 pm to SirSaintly
Costco is my favorite.
They take anything back. I think except for TVs. And they give you full value back, no questions asked. Oh, and no time limit. I brought a jacket back to them that was a large and was too big for me after I has slimmed up. It was two years old. full money back, cash.
They take anything back. I think except for TVs. And they give you full value back, no questions asked. Oh, and no time limit. I brought a jacket back to them that was a large and was too big for me after I has slimmed up. It was two years old. full money back, cash.
This post was edited on 10/26/16 at 1:55 pm
Posted on 10/26/16 at 1:55 pm to SirSaintly
Bean boots are pretty much a one time buy because no matter how worn out or torn up they get LL Bean will replace them with a new pair if you're not satisfied with them.
Their policy is so lenient that they have to ask thrift stores to mark through the tags of their items because so many people would buy LL Bean things there and get a full new replacement of the item.
Their policy is so lenient that they have to ask thrift stores to mark through the tags of their items because so many people would buy LL Bean things there and get a full new replacement of the item.
Posted on 10/26/16 at 1:57 pm to SirSaintly
quote:Agreed. I received to incorrect shipments from them recently. After asking about it; they told me to buy it elsewhere haha
I've been an Amazon customer since 2001.... Their customer service is not what it used to be. In fact, within the last year i'd say their customer service is mediocre.
Posted on 10/26/16 at 1:58 pm to SirSaintly
quote:
I'm Prime though
me too...
Posted on 10/26/16 at 2:00 pm to SirSaintly
Directv used to have awesome customer service but ever since ATT bought them they have went to shite.
Posted on 10/26/16 at 2:08 pm to SirSaintly
quote:
Ordered a new pair of Bean boots
Should have just sent them your old pair, they would have sent you a new pair for free
Posted on 10/26/16 at 2:13 pm to SirSaintly
Wife still uses her LL Bean school bag from middle school to carry some of kids' toys around when we go on day trips. She sent a pic to their FB account telling them what a great product they make. In the background was my 5 yr old son. They replied asking her for her address so that they could send him a similar school bag in hopes that we start a family tradition of using LL Bean school bags. Pretty awesome.
This post was edited on 10/26/16 at 2:15 pm
Posted on 10/26/16 at 2:17 pm to SirSaintly
LL Bean has an extremely generous return policy. You can basically replace anything you have with a newer version of the same product.
I heard a podcast about it a few weeks back. They had people bringing in 10-15 year old stuff and replacing it with brand new stuff.
I heard a podcast about it a few weeks back. They had people bringing in 10-15 year old stuff and replacing it with brand new stuff.
Posted on 10/26/16 at 2:17 pm to BACONisMEATcandy
quote:
Should have just sent them your old pair, they would have sent you a new pair for free
These are a different style.
Posted on 10/26/16 at 2:20 pm to SirSaintly
Do they still have that insane return policy or have trash folk abused it to the point where they had to get rid of it?
Posted on 10/26/16 at 2:21 pm to Eric Nies Grind Time
quote:
Do they still have that insane return policy or have trash folk abused it to the point where they had to get rid of it?
Pretty sure they still have it although I haven't had to use it in years. I still have my Bean pack from middle school too
Still going like a champ.Posted on 10/26/16 at 2:24 pm to SirSaintly
Impressive. Thought they would have gone the REI route by now.
Posted on 10/26/16 at 3:05 pm to olemc999
directv never had awesome and your right it has gotten worse
Posted on 10/26/16 at 3:06 pm to ForeverLSU02
quote:
You must not know Amazon
bullshite amazon customer service has gone downhill dramatically. Coinciding with increase of prime and slower shipping. They are looking for costs savings now.
Page 1 of 2
Popular
Back to top
Follow TigerDroppings for LSU Football News