re: How should this dispute with a furniture store be handled?

You should just be thankful that your chair didn't cause a bigger accident. Next time, check your load. This isn't the fault of the furniture store.

I'll play. I won't get into who's wrong or right, you asked how to get it handled. Find the highest ranking person you can. Send articulate email with all the facts. Stay nice! No one wants to help an A Hole. Tell em you're a loyal customer, plan to do business in the future, Yada yadda. Request a mutually beneficial solution. If that doesn't work, start a BBB complaint. Last resort small claims. Basically dont go nuclear when small arms could work. I have had alot of success dealing with companies this way. At the end of the day it's business, treat it as such.

Duct tape

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Consider yourself lucky. What if when it fell off your truck it had caused an accident that killed someone?

I wonder who the lawyer of the family of the deceased would have blamed?

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Him, the loaders, the furniture store,, the highway dept, the rope manufacturer, the salesperson, the truck manufacturer, the state, county, his momma, his daddy, his doctor

The chair jumped out because it was so F'n ugly. Consider yourself lucky you get the chance to pick out a different one. That thing almost ended up in your house, man.

Its your vehicle, your load. You're responsible for both.

Be thankfulnyou didnt kill someone.

Learn and move on.

I think you lucked out because that is an ugly chair.

I work in the corporate office of a furniture company. I guarantee you signed something that released the store from liability. Now, if the store was worth a shite, they would replace your chair and either write-off your loss, or (if they do enough volume in sales) tell the manufacturer it was damaged and have them part it out.
But, if you went to some nickel and dime place that has good prices then you're probably just fricked since they can't take the hit monitarily to replace the chair and eat the cost of trashing the one you willfully drove off the lot with.
Moral of the story: bring your own tie down straps like a real man. I'm always surprised when I'm at our stores that people will tie up a $5k couch with the little nylon string we have and think that's sufficient.

Small claims court.
Judge judy would beat them up for you.

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have a feeling it was through a finance company.

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pretty sure he paid with cash