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To Insurance Agents: Captive or Independent?

Posted on 1/22/16 at 9:22 am
Posted by CherryGarciaMan
Sugar Magnolia
Member since Aug 2012
2497 posts
Posted on 1/22/16 at 9:22 am
I've been working for captive agents for around 3 years now, and the process for an appointment to become one has been pretty tedious.

I was contacted by an alliance the other day and their package seems pretty reasonable.

I am ready to strike out on my own, and was wondering if any of you guys know the pros/cons associated with each.

Obviously, pros to captive are brand recognition and help with marketing, office, signage, etc. Cons are limited products and pricing.
Posted by donRANDOMnumbers
Hub City
Member since Nov 2006
16908 posts
Posted on 1/22/16 at 10:25 am to
quote:

Obviously, pros to captive are brand recognition and help with marketing, office, signage, etc. Cons are limited products and pricing.


you kind of just said it here. being an independent offers much more flexibility. where as the captive has built in brand recognition and marketing.
it also depends on what type of insurance and who you want to sell to.
captives are good for personal lines in certain areas and very small business (BOP packages).
if you want to do any heavier business/commercial/industrial/energy/environmental type insurance, then being an independent is the way to go.
Posted by Iowa Golfer
Heaven
Member since Dec 2013
10230 posts
Posted on 1/22/16 at 2:05 pm to
Exit strategy. Are you going to own the agency, or be vested (or have any ownership in your book of business)?

My agency has a standing offer from a bank for 5X top line, and I think by the EBITDA valuation we're probably over 20, but haven't checked in a while.

Based on this alone, and obviously predicated on your situation as outlined in the questions in the first paragraph, it likely becomes a no brainer. But I'm not sure if your goal is short term income increase, or you're taking a longer term view.

Posted by CherryGarciaMan
Sugar Magnolia
Member since Aug 2012
2497 posts
Posted on 1/22/16 at 2:14 pm to
I'm 32, so it would definitely be long term.
I also reside in a coastal area (gulf shores), and the company I represent is not willing to write much business in the area, so I am hamstrung when it comes to growing my book.

Thanks for the insights and feedback.
Posted by Iowa Golfer
Heaven
Member since Dec 2013
10230 posts
Posted on 1/22/16 at 2:23 pm to
Very off the cuff. Being a producer at an independent agency, and hopefully a sophisticated advisor rather than just a producer that can sell, if you're willing to make some early career financial sacrifices, can lead to ownership of a business that has an extremely high resale value as outlined above.
Posted by Cooter Davenport
Austin, TX
Member since Apr 2012
9006 posts
Posted on 1/22/16 at 4:40 pm to
I'm an underwriter for a large national (well, international) commercial carrier and I gotta tell you, I don't know how guys do captives. They must structure in a lot of benefits I don't know about in terms of compensation, because you are definitely worse off from the perspective of limited product, appetite, pricing, AND underwriting.

I just think about how my independent agents play me - if they don't like my terms or price they threaten to go to another carrier until I change it or if I can't/won't they just plain say "**** you" and place it somewhere else. If you are a captive you have to just eat what your company says.

Also, say you have a buddy that owns 100 locations of something you could make a killing writing but your captive company doesn't want to write it, you're out of luck. But an independent just picks up the phone and starts dialing markets until he finds one.
This post was edited on 1/22/16 at 4:42 pm
Posted by Iowa Golfer
Heaven
Member since Dec 2013
10230 posts
Posted on 1/22/16 at 4:57 pm to
I don't do this to underwriters on seven digit accounts. Not that anyone outside of yourself cares. I do this to brokers, who are mostly incompetent scum, but I don't treat our carriers this way. But we do things differently. I actually work. Most of my accounts never get quotes purely for premium purposes. I've been an expert witness in federal court numerous times, so I think I offer value added. On my governmental accounts, I enter into 5 year fee based arrangements to prevent this. I just laugh at threads on here where guys try to save $200 bucks on auto insurance.

Relationships developed with your attorney, accountant, insurance person and other professionals (if they are indeed professional, and good at what they do) makes the actual money spent a minor part of the equation. I don't treat my attorney or accountant in this manner, and if I get treated poorly, I routinely fire clients.Life is just too short, and money is not ultimate goal for me. Due to this I grew less quickly than many, but after years, I don't lose accounts, and I'm not chained to my office, or even to the Midwest is cold weather.

I suspect a lot of agents quote stuff out every year. Their lives must be miserable.

If a client is 100% price driven, likely they will never be a client at my place, or if they are, when they threaten to leave, I make no effort to stop them, including getting them "cheaper quotes.
Posted by betheone
BR
Member since Feb 2014
412 posts
Posted on 1/22/16 at 4:59 pm to
What does 5x top line mean? Is that 5X agency revenue (agency commission)? Is that pretty standard evaluation when selling a commercial book or personal book?
Posted by Iowa Golfer
Heaven
Member since Dec 2013
10230 posts
Posted on 1/22/16 at 5:04 pm to
5X gross revenue. Not 5X net. 5X top line is above market. It's due to mix of business, retention, loss ratios etc. We have investment income as well. I'd take that with me if I sold.

The other measure in my case is still close to 5X, which is rare as we have no debt, etc.

I run my agency as I run my life.. I'm not driven by increasing income at all costs. I'm driven by improving my quality of life, my net worth and retirement. I won't increase revenue 2% for 12% more headaches. Time is ultimately money, and in the long run you cost yourself both. I pay myself relatively little, low six digits, I retain earnings, I don't need to borrow. I have also taken some risk with respect to investments that have worked out.
Posted by betheone
BR
Member since Feb 2014
412 posts
Posted on 1/22/16 at 5:22 pm to
I'm assuming it's mostly a commercial book? Sounds like you have a great outlook. Curious as to what type of loss ratio you have on average between all of your carriers. If you don't want to answer, I understand. Just trying to learn a bit.
Posted by Iowa Golfer
Heaven
Member since Dec 2013
10230 posts
Posted on 1/22/16 at 8:36 pm to
Personal lines is significantly more valuable than commercial lines. And small commercial lines is significantly more valuable than larger accounts. Mortgage billed homeowner's policies for example, and for obvious reasons.

We had one carrier at -2%. Probably took down a large reserve. I think we ran right about 30% last year, which is very, very good. And not all years are like that. A good year for contingency checks certainly.

I'm largely commercial, and have a couple very large accounts. One children's toy manufacturer in China actually. Products liability for Big Wheels world wide. A client purchased their intellectual property, as well as some from Mattel, Revell-Monogram (I think that's the name of it) and Ertl. I'm a participant in the largest property insurance program in the world for public entities. I actually have one tranche of reinsurance I personally participate in on this one. It's something like a Lloyd's investor is the best way to explain it. Some others.

The bigger they are, the more labor intensive, and less valuable long term. Large accounts are discounted. Always paid for only as they renew by a shrewd buyer. Of which banks aren't. Not of my business anyway. So it's a dichotomy, smaller is slower income, not as sexy, but in the long run, much, much better business. Easier to sell at retirement. No one is paying $125MM for a top line $25MM agency. But there are many buyers at 5X and dollar amounts between $2MM and $10MM for example.

We treat all accounts the same. We risk manage even the smallest personal lines account. They are normally written well, and documented for when clients reject coverages. I practice what I preach. The agency's coverage has always been with the same carriers since 1955, notwithstanding price. My properties in Florida, Iowa and Wisconsin as well. I do shop Florida from time to time given how the market is changing due to lack of recent hurricanes.

So as a producer (and hopefully also a trusted advisor with an above average level of competence, as opposed to purely a sales guy), you'll want, and obviously need income. The larger the account, generally the quicker the income. But if you view ownership at some point as possible and a goal, I wouldn't necessarily ever turn down smaller accounts and personal lines.

A lot of it is what you value, time or money, and to what extent. A lot is your view. A lot of producers can sell, make an above average living, and never want ownership. Like real estate agents, a lot of them want to drive a new $75K car. At one point I valued that stuff. I've evolved. I value my time. Not that money isn't also important. I take a lot of vacations. I do things, but don't ever necessarily buy stuff. I'm in my 40's FWIW.

So I think your decision is your decision, and my experience is largely driven by my personal values. I sleep very well at night. I have free time. I do work hard, possibly a lot harder than some other business owners I know. I can't be everything to everybody, so I direct my efforts towards like minded people and businesses I can help where the time/revenue equation is a fit. I'm giving you two possible directions. Quicker revenue, and a very comfortable standard of living. Or slower revenue, but a better (to me at least) long term outcome. And I'm suggesting this is 100% your choice, and it will likely be driven by your personal belief system and values.

Edit - One investment I make invariably every second quarter, and based 100% on watching the weather, is either buying, or selling short regional insurance company's stocks. It has been my most consistently successful trade. It is hugely predictable based on weather alone. Tortfeasors are the great variable, but rarely trump weather. The latest was UFCS. I had gt it sub $30 last time around. I've been slowly selling it until present. No weather in the midwest. Take a look at their exposure on the east coast, in Louisiana, and also their Mercer division in California. If nothing significant, I bur prior to Q2 every year. Not very sexy. Pretty boring actually. Except I think it around $37 today. Not sure, haven't looked in a bit. I've been hanging on to some of it for longer than normal as I'm playing a bit of cat and mouse on the interest rate climate. But already sold most of it at a modest gain.
This post was edited on 1/22/16 at 8:44 pm
Posted by Slickback
Deer Stand
Member since Mar 2008
27681 posts
Posted on 1/23/16 at 7:50 am to
Ive worked with both and both can be great.

If you're with a captive you better make damn sure that it's a strong company and that they are 100% committed to being in your state. Depending on who you are with, captives can be amazing. State Farm offers the best deal I have ever seen if you can make it to agency.

My problem with the independent side is the instability. Sure you have more flexibility but you are selling companies you have never heard of and the consumer has never heard of either, so it's a tougher sell. But, again, the flexibility is great. If your main carrier becomes non competitive, you have options and you have a market for everything. It can be hard to become an expert in so many different policies.

Service and claims can be much more frustrating with yeh independent side as well.

I've never met a poor agent on either side though. Good luck.
Posted by CherryGarciaMan
Sugar Magnolia
Member since Aug 2012
2497 posts
Posted on 1/23/16 at 10:01 am to
Thanks for the insights and replies.
Lotta knowledge in this thread.

I'm weighing my options and deciding this week.

FWIW, my captive is Farmers.
Posted by Slickback
Deer Stand
Member since Mar 2008
27681 posts
Posted on 1/23/16 at 10:52 am to
In Alabama?
They were writing through independents in Louisiana, but tucked tail and ran after Gustav. Non-renewed all business and left a lot of independent agents holding their dicks.
Posted by Paul Allen
Montauk, NY
Member since Nov 2007
75209 posts
Posted on 1/23/16 at 10:53 am to
ALFA is big in Alabama. So is Nationwide
Posted by mule74
Watersound Beach
Member since Nov 2004
11301 posts
Posted on 1/23/16 at 6:19 pm to
quote:

I do this to brokers, who are mostly incompetent scum


Thanks
Posted by Iowa Golfer
Heaven
Member since Dec 2013
10230 posts
Posted on 1/23/16 at 6:26 pm to
E&S Brokers to be clear. Not stock brokers, truck brokers, or any other brokers. Excess and surplus lines brokers. If you are an E&S broker, and you are not scum, I'd actually start doing business with you on a trust but verify basis.

That's how bad they are. Incompetent, and borderline dishonest on a regular basis. I'd consider letting you get a chance at our business by virtue of an internet post. Yes, they're that bad.
Posted by Mr.Perfect
Louisiana
Member since Mar 2013
17438 posts
Posted on 1/23/16 at 10:45 pm to
quote:

Excess and surplus lines brokers. If you are an E&S broker, and you are not scum, I'd actually start doing business with you on a trust but verify basis.



Gotta be honest. ... my brokers are an invaluable tool when I need to go outside of standard markets. You must be doing it wrong. I would give an arm for the ones I work with.

Posted by Iowa Golfer
Heaven
Member since Dec 2013
10230 posts
Posted on 1/24/16 at 9:19 am to
I must be doing it wrong. I find that invariably they work by crisis, and have no real understanding of what exactly the product they distribute is. Worse, I've found many dishonest. Now I'm not sure this is intentional, or dishonest through incompetence.

I suspect if you are in a hurricane region for example, this might be different with some local E&S brokers. I'd think there would be some local brokers very competent at placing high limit direct property due to geographic location.
Posted by Mr.Perfect
Louisiana
Member since Mar 2013
17438 posts
Posted on 1/24/16 at 9:30 am to
quote:

Worse, I've found many dishonest.


They are out there. I've got some stories. Will reply back in a bit with a great story. Sunday funday after the kids didn't sleep
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