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Posted on 7/19/11 at 1:11 am to Tiger Attorney
Yes, if the experience was truly awful, I'd do that. If it's cold soup, I'd give them a chance to fix it. But it takes a lot to get to the truly awful stage. And at that point, I really don't care if they rectify it. I just don't want to pay for it. Period.
You're acting like I'm being unfair to them. Yet you think the waitress should be fired, which is way worse than eating a 100 dollar meal.
You're acting like I'm being unfair to them. Yet you think the waitress should be fired, which is way worse than eating a 100 dollar meal.
Posted on 7/19/11 at 1:13 am to Degas
quote:
Pubes in bread pudding? Contacting your credit card company to rectify a remote customer service issue? This is all nonsensical. No wonder you need to edit most of your posts.
dear god. I wrote that it wasn't the situation. I just was curious how far someone would take the "you eat it, you pay for it" rule.
quote:
What does self proclaiming that you're well endowed have to do with anything?
It was in response that I "pussed out" and I wasn't a "man" because I would consider avoiding confrontation.
Posted on 7/19/11 at 1:15 am to Rick Derris
Thats my fault...I should have specified that I was operating under the assumption that this consistently happens...
If you had actually been to the restaurant that this thread is actually about, you would realize that most of those issues were on her....the place is small...really small.
If you had actually been to the restaurant that this thread is actually about, you would realize that most of those issues were on her....the place is small...really small.
Posted on 7/19/11 at 1:17 am to Rick Derris
Let me re-phrase, a customer should have "the balls" to complain to a manager before backdooring a restaurant by calling a credit card company.
Also, there is a 90% chance that your credit card company ended up eating that $100 not the restaurant.
Also, there is a 90% chance that your credit card company ended up eating that $100 not the restaurant.
Posted on 7/19/11 at 1:22 am to Tiger Attorney
Just for the sake of discussion, if you have a truly awful experience, why exactly do you owe them any courtesy when you presumably have been shown none for the better part of an hour?
This post was edited on 7/19/11 at 1:23 am
Posted on 7/19/11 at 1:25 am to Rick Derris
Maybe you have never owned or managed I business...an owner or manager should be given an option to rectify a situation one of his employees created. At very minimum, it would provide him information he needs to better run the business that he pours his time, love and sweat into.
Nothing would piss me off more than someone walking out of my restaurant with no feedback calling a credit card company to get his money back.
Nothing would piss me off more than someone walking out of my restaurant with no feedback calling a credit card company to get his money back.
This post was edited on 7/19/11 at 1:27 am
Posted on 7/19/11 at 1:33 am to Tiger Attorney
I highly doubt that a diligent owner/manager hasn't had prior complaints and is unaware of customer service issues. Rarely does truly awful service happen in a vacuum. I would think it's most likely to happen when the manager doesn't value service. Clearly, there's exceptions to that.
Posted on 7/19/11 at 1:42 am to Rick Derris
quote:
I highly doubt that a diligent owner/manager hasn't had prior complaints and is unaware of customer service issues.
How is he to know unless good people like yourself don't verbally complain?
Regardless, we can agree to disagree.
Posted on 7/19/11 at 2:23 am to Rick Derris
quote:FTR, I wasn't really judging you - just pointing out that eating at a restaurant certainly doesn't create some binding legal contract that you must enjoy the food before you have to pay.
And really it doesn't matter because it's not you who had the experience so you're really not in the position to judge. Like I said, I 'm just letting people know they have options and they're not beholden to the whim of the restaurant manager.
But I'm curious - a quick look at your post history shows you've talked about this terrible experience at Pinetta's in numerous threads....but without ever elaborating on what happened. Care to share the details?
I'm not doubting you, but details might put this thread into perspective.
Posted on 7/19/11 at 9:27 am to Tiger Attorney
quote:
most of those issues were on her
Sorry, TA, but that's not the case. Every section of their personnel didn't handle things properly at all - the kitchen, the wait staff and the manager.
But if you want to call the waitress the star of the horror show, I guess that'll work.
This post was edited on 7/19/11 at 9:28 am
Posted on 7/19/11 at 9:56 am to Rick Derris
quote:
dear god. I wrote that it wasn't the situation. I just was curious how far someone would take the "you eat it, you pay for it" rule.
Still stands. If you find a pube in your pudding, and eat it anyway...you pay for it.
You see, we are just hearing one side of the story. I wasn't there, so I don't know what happened. Warning flags went up when he said it took 20 mins to get drinks, and he's been comped for that kind of thing before.
Seems like 20 mins in a meal is a little early for the word 'comp' to even come up.
Items from the menu were ordered, and delivered. It's a shame that the service and food were below expectations...but oh well. Lesson learned.
Do you ask for your money back when you go the movies and hate what you saw? Or when you buy a fight on PPV and it's a boring, one sided yawner? Or buy a book that turns out to be shitty?
Why people expect to be comped or not have to pay for food at all because they had a bad experience is beyond me.
Once again, I wasnt there, obviously. Just like to hear the other side of the story.
Posted on 7/19/11 at 10:01 am to BayouBlitz
quote:
Why people expect to be comped or not have to pay for food at all because they had a bad experience is beyond me.
I don't expect it. In this situation, I thought it would have been the appropriate thing to do.
A long time ago, I had brunch at the Ritz Carlton - and in the very beginning, the waitress spilled drinks all over us and the table. We still ate and drank...should they have not comped the meal?
Posted on 7/19/11 at 10:05 am to BrockLanders
Here is the only point of contention I have with your story. The management/server/etc... didn't handle the situation to your satisfaction. Which is something only you can comment on.
For other people, having most of a meal comped and some drinks thrown in may be an appropriate response by management for what was a poor dining experience.
For other people, having most of a meal comped and some drinks thrown in may be an appropriate response by management for what was a poor dining experience.
Posted on 7/19/11 at 10:07 am to BayouBlitz
i kind of got that "looking for trouble/problems" tone in the original post as well ... not doubting the OP .. but geez .. i have heard nothing but raves about rue 127 ... it is almost as if once the drinks took 20 minutes to arrive, they were seething and nothing from that point onward was going to satisfy them ...
and the earlier analogy of the pubic hair is off base .. if you take two bites of bread pudding and find a hair and call it to the attention of management .. no, you shouldn't have to pay for it .. but if you eat the whole damn thing and then point out the hair .. pay for the shite ..
and the earlier analogy of the pubic hair is off base .. if you take two bites of bread pudding and find a hair and call it to the attention of management .. no, you shouldn't have to pay for it .. but if you eat the whole damn thing and then point out the hair .. pay for the shite ..
Posted on 7/19/11 at 10:10 am to BlackenedOut
quote:
For other people, having most of a meal comped and some drinks thrown in may be an appropriate response by management for what was a poor dining experience.
Well, sometimes it's hard to demonstrate a person's lousy attitude on a message board. That's really the main area of disgust.
It's very unusual to have the manager display the same level of unprofessionalism as one of the surly wait staff.
Since you know Ray personally, I'll be happy to shoot you an e-mail address where he can discuss this with me.
And please tell him that an e-mail was already sent to the restaurant - with zero response.
Posted on 7/19/11 at 10:12 am to BrockLanders
quote:
I don't expect it. In this situation, I thought it would have been the appropriate thing to do.
Sounds like you expected it to me.
quote:
the waitress spilled drinks all over us and the table. We still ate and drank...should they have not comped the meal?
The whole meal? Nope. Maybe free drinks and appetizers. It was a simple accident. shite happens. If she soaked you to the point of you not being able to stay, then they give your a generous gift certificate. If you can still eat and drink, then pay for some of it.
I'm starting to really wish I heard the other side of this story...
Posted on 7/19/11 at 10:17 am to TigahRag
quote:
i have heard nothing but raves about rue 127
Me too. That's why we chose it!
quote:
it is almost as if once the drinks took 20 minutes to arrive, they were seething and nothing from that point onward was going to satisfy them
Not the case at all. We certainly hoped things were going to get better. They definitely did not.
Posted on 7/19/11 at 10:24 am to BrockLanders
All I can say is that rue 127 has been great every time I have visited.
I also like the interior. It's like a new Orleans Le chateaubriand.
I also like the interior. It's like a new Orleans Le chateaubriand.
Posted on 7/19/11 at 10:33 am to BayouBlitz
quote:
The whole meal? Nope. Maybe free drinks and appetizers. It was a simple accident. shite happens. If she soaked you to the point of you not being able to stay, then they give your a generous gift certificate. If you can still eat and drink, then pay for some of it. I'm starting to really wish I heard the other side of this story...
MFing this.
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