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Started By
Message
Hotel in AC Out-what to ask for
Posted on 7/1/19 at 10:13 am
Posted on 7/1/19 at 10:13 am
All,
I am currently staying at Le Meridian in Rome.
Last night we were at a restaurant near the Trevi Fountain and we lost all electricity in the restaurant during supper.
We came back to the hotel and the AC did not work- it eventually came back on at 3AM this morning.
It ran until about 11:00 AM today and has been off again ever since.
We asked to be moved to a different property and they said we’d need to contact Bonvoy directly, when we did, they said we would need to work with the hotel.
After thinking about it, it would be a PITA to move across town because in addition to moving our stuff, we would have to contact the tour guides and transportation to let them know we have moved.
What should I ask for as compensation for having 2 days without AC in my hotel room?
I am currently staying at Le Meridian in Rome.
Last night we were at a restaurant near the Trevi Fountain and we lost all electricity in the restaurant during supper.
We came back to the hotel and the AC did not work- it eventually came back on at 3AM this morning.
It ran until about 11:00 AM today and has been off again ever since.
We asked to be moved to a different property and they said we’d need to contact Bonvoy directly, when we did, they said we would need to work with the hotel.
After thinking about it, it would be a PITA to move across town because in addition to moving our stuff, we would have to contact the tour guides and transportation to let them know we have moved.
What should I ask for as compensation for having 2 days without AC in my hotel room?
7
Posted on 7/1/19 at 10:23 am to AugustaTiger
Heck yes you should ask for that.
Posted on 7/1/19 at 10:33 am to AugustaTiger
Try to speak with the manager on checkout. If they aren't cooperative, work with Marriott when you return. They can usually work their magic with the property or their own customer support line.
Be polite, but firm, and don't settle for something like a free drink in the hotel bar for this. Comping the room night, or the points equivalent, would be satisfactory, IMO.
Be polite, but firm, and don't settle for something like a free drink in the hotel bar for this. Comping the room night, or the points equivalent, would be satisfactory, IMO.
Posted on 7/1/19 at 11:04 am to AugustaTiger
Went to Iceland a couple weeks ago. They don’t even have AC. You just open the window in your hotel room at night. It doesn’t get that hot there, but still. One hotel had a small table top type fan that was nice though.
This post was edited on 7/1/19 at 11:59 am
Posted on 7/1/19 at 12:12 pm to AugustaTiger
What level status are you?
Posted on 7/1/19 at 12:42 pm to AugustaTiger
Did they lose electricity a second time?
Sounds like the first time, it wasn't their fault, if the entire area lost electricity.
If they have electricity and no AC, I'd ask for a fan.
Sounds like the first time, it wasn't their fault, if the entire area lost electricity.
If they have electricity and no AC, I'd ask for a fan.
Posted on 7/2/19 at 9:58 am to AugustaTiger
They should comp you for those rooms nights.
Posted on 7/2/19 at 11:48 am to AugustaTiger
Nothing?
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