Amazon partnered with USPS

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Hello,

I'm sorry your order didn't arrive when you expected it. I completely understand your disappointment. That's definitely not what we want our customers to experience.

I can confirm you that we have shipped the order as per the scheduled time from our fulfillment center. It appears that your package has been delayed in transits by the carrier.

As an online retailer, we rely heavily on the postal system to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control. However, we take full responsibility should any item become defective while being delivered and we're happy to refund or replace these items at a cost to ourselves.

I understand that, as a member of Amazon Prime, you expected 2-day delivery for the order you placed while being a part of the membership. Rest assured, we'll do all that we can to keep this from happening again. I'm truly sorry for all the inconvenience we have caused you.
In my experience, late packages arrive not long after the estimated delivery date. Please wait until June 27, 2014, before requesting a refund or replacement.

I understand that waiting for additional days can be frustrating but based on our historical knowledge of delivery times; majority of the packages will reach before a replacement order would.

Please be assured that this is not a typical Amazon.com experience and in no way did we intend for this to happen especially to a Prime member like you. To help make up for the inconvenience, I've extended your Amazon Prime membership by one month.The membership will now DATE.

Further, to compensate the delay, I've requested a refund of $20.00. This refund will appear in the next 2-3 business days as a credit on the original payment method used for the order. Once processed, you'll also be able to see the refund here:


We do want to make sure that you receive your order. If your package does not arrive by the end of the business day on June 27, 2014, please use the link below to contact us so we will take appropriate actions to resolve this issue to your satisfaction.


I confirm tha your order will reach you on June 27, 2014.

One of our aims at Amazon.com is to provide a convenient and efficient service; in this case, we haven't met that standard. I'm truly sorry, and I hope you'll give us another chance in the future.

Again, I would like to apologize for the inconvenience you have experienced in this case. Please accept my sincere apology for this.

We look forward to seeing you again soon.

Best regards,
Prakash K.

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