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Started By
Message
1
Posted on 1/21/14 at 10:15 am to hiltacular
It's an effort to combat over-crowding.
Posted on 1/21/14 at 10:34 am to LSUAfro
I'm chatting with online chat right now. Will see if they will do anything about that.
Posted on 1/21/14 at 10:43 am to LSUAfro
This is disappointing. Still, I'm facing a 6 hour layover in Las Vegas in February.
I'll be partying and getting hammered in the Centurion Lounge the entire time.
AMEX is building their own lounges now to combat this reduced availability.
I'll be partying and getting hammered in the Centurion Lounge the entire time.
AMEX is building their own lounges now to combat this reduced availability.
Posted on 1/21/14 at 10:53 am to Platinum
quote:
Sharon: We’re also excited to announce that Platinum Card Members now have complimentary, unlimited access to the Centurion Lounges as a new benefit.
you: And I will have to pay $29 for my fiancee to join me. correct?
you: and the Centurion lounges are only in two airports. I don't see a lot of value in that.
Sharon: The Additional Card Members will still receive a complimentary access to Delta Sky Clubs.
Sharon: To compensate it, what I can do is..
Sharon: I can process a credit of $100 on your card which you'll see after 03/22
Sharon: I hope that makes your feel better!
Not huge, but they did something. I really enjoy AMEX's customer support. They have always been very helpful.
This post was edited on 1/21/14 at 10:54 am
Posted on 1/21/14 at 10:55 am to htownjeep
quote:
Not huge, but they did something. I really enjoy AMEX's customer support. They have always been very helpful.
So you complained and they gave you $100. Man, you were fishing for a credit.
Posted on 1/21/14 at 10:57 am to Platinum
Didn't complain. Asked if they were doing anything to make up for the loss in lounge access.
Posted on 1/21/14 at 10:58 am to htownjeep
I'm going complain. I've got a $5,000 AMEX bill this month. I need a credit.
fricking taxes.
fricking taxes.
This post was edited on 1/21/14 at 10:59 am
Posted on 1/21/14 at 12:04 pm to Platinum
I am going to complain. My card isn't activated yet, I will probably ask to not enroll if they can't cut me a break with the fee or give additional points.
Say what you will but the biggest perk the card offers is going away in 2 months... amex realizes that and I'm sure they will offer $100 or whatever.
Say what you will but the biggest perk the card offers is going away in 2 months... amex realizes that and I'm sure they will offer $100 or whatever.
Posted on 1/21/14 at 12:29 pm to hiltacular
quote:
if they can't cut me a break with the fee
Yeah. That's not going to happen. Hope for a credit.
Complaining about the fee = poors in the AMEX world. The Platinum caters to that 2nd Tier spenders. They aren't gonna cut you a deal. I'd be absolutely shocked.
This post was edited on 1/21/14 at 12:30 pm
Posted on 1/21/14 at 12:56 pm to htownjeep
How exactly do you contact these people via chat? I can't believe they dont have an icon for this.
Posted on 1/21/14 at 1:05 pm to Platinum
quote:For as many people out there that don't care about the fee, there are just as many that do.
Complaining about the fee = poors in the AMEX world
The card just doesn't have the value for me. I get 8 free club passes annually through other cards. I would have to be able to utilize the hell out of the lounges for it to pay for itself, and if they reduced my ability to utilize that privilege I would certainly expect to be compensated for a deteriorating product, or I'd find a product that better suited my needs.
Posted on 1/21/14 at 1:06 pm to Platinum
quote:I found the chat icon through the payment screen.
How exactly do you contact these people via chat? I can't believe they dont have an icon for this.
Posted on 1/21/14 at 1:07 pm to Platinum
quote:
Complaining about the fee = poors in the AMEX world. The Platinum caters to that 2nd Tier spenders. They aren't gonna cut you a deal. I'd be absolutely shocked.
You should read the reviews people are leaving on their site about the Platinum... I can assure you they are preparing for the implications this will have. If anything, people who can afford a Platinum know when they are getting ripped off and that a $450 fee for limited to no club access is a shite deal.
$450 means nothing to me but I'm not retarded
I am not going to keep paying $450 unless they get the perks straightened out. Hell 4 hours ago you had no idea they were limiting the club access with Delta.. that isn't good business by AMEXThis post was edited on 1/21/14 at 1:11 pm
Posted on 1/21/14 at 1:09 pm to Platinum
quote:
How exactly do you contact these people via chat? I can't believe they dont have an icon for this.
Log in to your acct. Click on the "Pay Bill" icon. It will be on the top right when you go to that pay bill page. There is an icon.
Posted on 1/21/14 at 1:14 pm to LSUAfro
quote:
The card just doesn't have the value for me.
It does for me. If I take 3 vacations a year, it pays for itself. Like I said, I was already paying $175 for the GPR. And now I'm getting reimbursed $200 and have lounge access.
It's value is worth it to me. Like I said, I'm facing a 7 hour wait at the Centurion Lounge next month in Vegas. I will be getting hammered and eating the free buffet.
Worth it.
Posted on 1/21/14 at 1:19 pm to hiltacular
quote:
Hell 4 hours ago you had no idea they were limiting the club access with Delta.. that isn't good business by AMEX
Well to be fair, I don't really ever fly AA. So it doesn't really affect me, but I will, go voice my displeasure now on the Chat
Posted on 1/21/14 at 1:24 pm to Platinum
Sure. I just get more value out of other cards that offer comparable perks for a lot less. I don't need to flash the Platinum to feel good about myself.
Posted on 1/21/14 at 1:37 pm to LSUAfro
I'm not getting shite.
quote:
you: Good Afternoon Patty, I have a few questions I was hoping you could answer
you: I upgraded my card to the Platinum because I heard about the reputation for quality service and convenience it provides. Now, from what I'm understanding, a few of the benefits are being limited. Is this true?
Patty: Very good afternoon..
Patty: sure I would love to help you.
you: Specifically in regards to the American Airlines lounge access
Patty: Let me help you with this...
you: I appreciate it. I was hoping to get some clarification
Patty: One quick moment please...
you: Sure.
Patty: I'll be right with you.
Patty: Thanks for waiting...
Patty: ...As of March 22, 2014, American Express Card Members no longer have access to American Airlines Admirals Club and US Airways Club airport lounges through Airport Club Access / Airport Lounge Program.
you: Well, I have to be honest Patty. I'm pretty disappointed.
you: I guess I will need to continue to evaluate my membership with American Express if these types of cuts continue
Patty: Thank you for waiting. I'll be with you in just a moment.
you: Thank you, Patty.
Patty: You are welcome...
Posted on 1/21/14 at 1:40 pm to Platinum
Sounds like Patty is busy. You're still chatting yes?
You're still chatting yes? 
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