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Started By
Message
re: Welp....apparently Apple has cancelled my 9/19 iphone 6 order
Posted on 9/18/14 at 6:35 pm to Scoop
Posted on 9/18/14 at 6:35 pm to Scoop
quote:
Out of curiosity, what time that night did your order go through with AT&T that night?
Apple didn't go live until around 2:18 and after being timed out 3 times I was processed at 2:28.
My AT&T order went through at about 345EST. I tried Apple again right before I feel back asleep at 430 and got a reservation. At 11AM I got an email saying I could complete my order and did it immediately.
It took me from then until freaking Tuesday to cancel with AT&T. Now THAT I will blame on AT&T. Most of the time I would call and get an immediate disconnect.
2
Posted on 9/18/14 at 6:38 pm to ZereauxSum
I'm not trying to excuse poor service, but you people are doing this to yourselves. This is a Black Friday kind of chaos and it should be avoided, not charged into.
This post was edited on 9/18/14 at 6:39 pm
Posted on 9/18/14 at 6:39 pm to ZereauxSum
So you didn't even cancel until Tuesday and you expect Apple to know this magically? And then you blame mainly Apple? Like I posted earlier, it takes up to 48hrs to put the upgrade back if they act right away. With this timeline, Apple didn't have time to email you. This is your fault and somewhat AT&T's fault. Nothing to do with Apple.
Posted on 9/18/14 at 6:40 pm to iwasthere
quote:
Apple should have let him know, but everything before Tuesday is his fault.
Other than just keeping my AT&T order, what could I have done differently?
It certainly wasn't my fault that Apples site was FUBAR for an hour and a half. It wasn't my fault that Apple processed my order without verifying that I was upgrade eligible. And it wasn't my fault that AT&T made it nearly impossible to cancel orders.
Posted on 9/18/14 at 6:42 pm to iwasthere
quote:
So you didn't even cancel until Tuesday and you expect Apple to know this magically? And then you blame mainly Apple? Like I posted earlier, it takes up to 48hrs to put the upgrade back if they act right away. With this timeline, Apple didn't have time to email you. This is your fault and somewhat AT&T's fault. Nothing to do with Apple.
Dude...I LITERALLY spent hours on hold with AT&T from Friday to Tuesday. I called every hour and most of the time I would immediately get disconnected.
Online support can't cancel orders. You can't email a request. There is one phone line and it was unavailable for days.
If you don't believe me, Google "AT&T premier support cancel iphone" or search for it on Twitter.
Again, what could I have done differently?
This post was edited on 9/18/14 at 6:43 pm
Posted on 9/18/14 at 6:43 pm to iwasthere
Life is about lessons.
Apple is going to have more stock for pre-orders and if something goes wrong the customer service will be unimaginably better than dealing with a damn carrier.
Apple customer service isn't as magical as it was 4 or 5 years ago, but it is still some of the best around.
Always pre-order from Apple.
Apple is going to have more stock for pre-orders and if something goes wrong the customer service will be unimaginably better than dealing with a damn carrier.
Apple customer service isn't as magical as it was 4 or 5 years ago, but it is still some of the best around.
Always pre-order from Apple.
Posted on 9/18/14 at 6:44 pm to ZereauxSum
There is absolutely nothing Apple could have done. This is your fault and AT&T fault to an extent.
Posted on 9/18/14 at 6:45 pm to TigerinATL
quote:
I'm not trying to excuse poor service, but you people are doing this to yourselves. This is a Black Friday kind of chaos and it should be avoided, not charged into.
I'll cop to that. But I do this every year with the new iPhone (with the exception of the 5). It's usually rough but I've never seen issues like this before.
Posted on 9/18/14 at 6:48 pm to ZereauxSum
You can't wait an extra 2 or so weeks to get a phone? Don't be angry at Apple for that.
Posted on 9/18/14 at 6:51 pm to iwasthere
quote:
There is absolutely nothing Apple could have done. This is your fault and AT&T fault to an extent.
OK.
You think it's cool to tell people that their order has been processed and put an authorization on their card when you havent verified basic information?
You don't think an email on fricking Tuesday when they yanked my phone off the palett would have been nice?
Or maybe check my eligibility again instead of canceling the order outright?
Or maybe make an exception and check it now and offer to overnight it?
Or maybe call a local store and have them set aside a 6+ for me to pick up tomorrow?
It's a moot point because obviously this is all impossible even for the mighty Apple, but you honestly think some kind of resolution along these lines is unreasonable?
This post was edited on 9/18/14 at 6:52 pm
Posted on 9/18/14 at 6:55 pm to ZereauxSum
So you used your upgrade pricing twice to order from two sources and you're mad at them?
Posted on 9/18/14 at 6:58 pm to tigabait01
He is only mad at Apple for not fixing his and AT&T's problems and get him a phone for Friday.
Posted on 9/18/14 at 7:01 pm to ZereauxSum
They did offer to try and expedite for you. They aren't going to pull someone else's phone just to give you one.
Posted on 9/18/14 at 7:04 pm to iwasthere
quote:
They did offer to try and expedite for you.
Yeah of course (wink, nod).
Why in the hell would I have any faith in their ability to do that at this stage?
quote:
They aren't going to pull someone else's phone just to give you one.
So...those phones sitting at the Apple Store down the road belong to someone already?
Who knew? I thought it was first come first served.
Posted on 9/18/14 at 7:06 pm to iwasthere
quote:
He is only mad at Apple for not fixing his and AT&T's problems and get him a phone for Friday.
Because Apple's pre-order process worked flawlessly Friday, AMIRITE?
You're either the hardest of hardcore fanboys or a fantastic troll
Posted on 9/18/14 at 7:10 pm to ZereauxSum
quote:
I got up at 3AM
For
A
Phone.
Posted on 9/18/14 at 7:18 pm to ZereauxSum
quote:
Apparently, Apple checked my upgrade eligibility before I was able to cancel with AT&T and took my phone off the shipment pallet. Apparently they weren't going to tell me about it either because it took an hour for Apples customer service to figure out what was going on.
While reading this paragraph, all I could think about was the apparently kid
Posted on 9/18/14 at 7:48 pm to ZereauxSum
quote:
This is a great phone, but I really can't picture myself chasing after it when there are so many good alternatives out there and I'm not exactly in the mood to give Apple more of my money.
You could always, you know, wait a week.
You're existence seems like it hinges on getting a new phone. Right now! Sounds kind of childish.
That said, I'd be annoyed that I got up and wasted my time too. But shite happens. You're acting as if apple personally "dissed" you or something. Geeze
This post was edited on 9/18/14 at 7:48 pm
Posted on 9/18/14 at 7:51 pm to TigerDeBaiter
quote:
You're existence seems like it hinges on getting a new phone. Right now!
You got all that from one thread on a message board?
Are you a wizard?
You do realize that this is a message board right, and sometimes people vent here in an animated and hyperbolic way from time to time right?
This post was edited on 9/18/14 at 7:55 pm
Posted on 9/18/14 at 8:11 pm to ZereauxSum
I agree, I'd be bummed.
Re read the thread tomorrow. It reads as if your girlfriend cheated on you you're breaking up with her.
Btw. I called the apple store earlier today and they said they'll have all the models available tomorrow. How many, they wouldn't say.
Re read the thread tomorrow. It reads as if your girlfriend cheated on you you're breaking up with her.
Btw. I called the apple store earlier today and they said they'll have all the models available tomorrow. How many, they wouldn't say.
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