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DirecTV Now Guide Issues

Posted on 1/10/17 at 7:16 pm
Posted by different arse
'Merica
Member since Apr 2014
4300 posts
Posted on 1/10/17 at 7:16 pm
I'm using the DirecTV Now app on the FireTV. Almost every time I try and use the guide, it is basically frozen. It won't let me move the guide down to other channels. I've restarted the app and even uninstalled and reinstalled, but keep having the same problem. Anyone else have this issue?
Posted by Tortious
ATX
Member since Nov 2010
5137 posts
Posted on 1/11/17 at 6:56 am to
Same setup and no problems for me.
Posted by lsugrad35
Jambalaya capital of the world
Member since Feb 2007
3182 posts
Posted on 1/11/17 at 7:03 am to
Same setup. Never had a problem.
Posted by 4WHLN
Drinking at the Cottage Inn
Member since Mar 2013
7581 posts
Posted on 1/11/17 at 7:24 am to
I havent knoticed that on my firestick
Posted by Givens
Member since May 2016
740 posts
Posted on 1/11/17 at 7:55 am to
The only guide issue I've had is that it won't stay in the right time slot. Either jumps forward or to the favorites column when I scroll.
Posted by DoubleDown
New Orleans, Louisiana
Member since Oct 2008
12873 posts
Posted on 1/11/17 at 8:35 am to
I know what you're doing and I have the same issue.
If you tap up and get the interactive menu and the first row is "What's on Now" and then you scroll all the way to the right and then click "Guide" it gets to this "Frozen" state.

It's weird because on the AppleTV menu, you can scroll right through all of the channels. However on the Amazon Fire TV it scrolls to the right through 2/3rds of them but then wants you to use the Guide. If you do that, it gets frozen.

Right?
Posted by ShrevetownTiger
Shreveport
Member since Jan 2007
2371 posts
Posted on 1/11/17 at 10:57 am to
I'm using Apple Tv, the guide seems pretty basic, I know they will probably update it but I can't find any information about the shows that are on. Like if I scroll to ESPN and it says NCAA Basketball there is no where that shows which teams are playing. Is there something that I'm missing? I haven't played around with it a lot but I think I've tried all the buttons and nothing comes up.
Posted by DoubleDown
New Orleans, Louisiana
Member since Oct 2008
12873 posts
Posted on 1/11/17 at 1:11 pm to
I think you're describing the "old school" layout which you get when you swipe up. If you swipe down on the AppleTV you get the "new style" menu. That will show you icons for games of whos playing and whats on, etc.
Posted by Haydo
DTX
Member since Jul 2011
2949 posts
Posted on 1/11/17 at 1:16 pm to
Prepaid the 3 months and got the free apple tv. No issues with the app on apple tv
Posted by Haydo
DTX
Member since Jul 2011
2949 posts
Posted on 1/11/17 at 1:18 pm to
quote:

I'm using Apple Tv, the guide seems pretty basic, I know they will probably update it but I can't find any information about the shows that are on. Like if I scroll to ESPN and it says NCAA Basketball there is no where that shows which teams are playing. Is there something that I'm missing? I haven't played around with it a lot but I think I've tried all the buttons and nothing comes up.


This is my main gripe as well.

So far all I've been able to find out is that you have to actually go to the show. Then click the select button or whatever on your remote (that brings up the graphic that shows how far along the program is) there should then be an "i" button on the bottom of the screen.
Posted by RollDatRoll
Who Dat. Roll Tide.
Member since Dec 2010
12245 posts
Posted on 1/11/17 at 2:14 pm to
You can move the cursor over the channel, not the show, and click it. It will pull up the list of shows by time on that channel with show info available.
Posted by Haydo
DTX
Member since Jul 2011
2949 posts
Posted on 1/11/17 at 2:35 pm to
Thanks!

Has anyone heard if there are plans to be able to stream to chormecast in the future for ios? I have appletv in the living room and chromecast in the bedroom.
Posted by ShrevetownTiger
Shreveport
Member since Jan 2007
2371 posts
Posted on 1/11/17 at 2:54 pm to
I'll have to try this when I get home, not sure what this means exactly but I'll give it a try.
Posted by different arse
'Merica
Member since Apr 2014
4300 posts
Posted on 1/11/17 at 6:35 pm to
quote:

If you tap up and get the interactive menu and the first row is "What's on Now" and then you scroll all the way to the right and then click "Guide" it gets to this "Frozen" state.

Right?
That's what happens. I pressed down on the FireTV remote to bring up the "what's on" menu then slide over to Guide. After that, my remote is useless when it comes to scrolling through.

Never noticed you could press up and get the guide as well. I've only had it for a few days now. Seeing if I should stick with Vue or switch to DTV.
Posted by 4WHLN
Drinking at the Cottage Inn
Member since Mar 2013
7581 posts
Posted on 1/12/17 at 7:57 am to
quote:

I think you're describing the "old school" layout which you get when you swipe up. If you swipe down on the AppleTV you get the "new style" menu. That will show you icons for games of whos playing and whats on, etc.

I must be missing something because I tried this last night and I only have one style guide. Up or down its all the same.
Posted by DoubleDown
New Orleans, Louisiana
Member since Oct 2008
12873 posts
Posted on 1/12/17 at 9:07 am to
quote:

I must be missing something because I tried this last night and I only have one style guide. Up or down its all the same.

What device are you using? I've used DTVNow on AppleTV and Amazon Fire TV and the "UP" and "DOWN" buttons/directions bring up 2 different style guide's for me.
Posted by 4WHLN
Drinking at the Cottage Inn
Member since Mar 2013
7581 posts
Posted on 1/12/17 at 9:47 am to
I get the same guide no matter if I use the up or down direction to enter the guide screen. Both ATV4 and Fire Stick
Posted by Doldil
The Ham
Member since Jan 2010
6214 posts
Posted on 1/12/17 at 10:57 am to
quote:

The only guide issue I've had is that it won't stay in the right time slot. Either jumps forward or to the favorites column when I scroll.




I've started putting the cursor on the channel, rather than the show. That alleviates the problem you're having with it jumping all over the place with regards to time.
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