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Started By
Message
Buying Unassembled Furniture Sucks (what would you do?)
Posted on 7/22/17 at 6:26 am
Posted on 7/22/17 at 6:26 am
So I bought a new desk because my old desk was 15 years old, made of particle board and was starting to come apart. Anyway I bought a nice metal one from a big box store, got it home and started putting it together. I must have spent an hour to get one screw to fit in one of the pieces. After looking closely at the screw hole I discover it had no threads like the others but is just a hole. Obvious defect from the factory.
So I drove back to the store with the defective piece and my receipt hoping I could get them to give me a working piece. They told me to call the manufacturer and they'll send me a new piece for free. Only problem is this is saturday and manufacturer is closed on weekends. At best I won't have the new piece in my hands until the end of this coming week. This is unacceptable to me.
So what would you do? Go back and demand they open another box and give me the piece? They have a working model on display. Or should I be a cuck and just wait a week with my office torn to hell with pieces of this desk laying around?
So I drove back to the store with the defective piece and my receipt hoping I could get them to give me a working piece. They told me to call the manufacturer and they'll send me a new piece for free. Only problem is this is saturday and manufacturer is closed on weekends. At best I won't have the new piece in my hands until the end of this coming week. This is unacceptable to me.
So what would you do? Go back and demand they open another box and give me the piece? They have a working model on display. Or should I be a cuck and just wait a week with my office torn to hell with pieces of this desk laying around?
5
Posted on 7/22/17 at 6:35 am to AUstar
quote:
Or should I be a cuck
What does this have to do with you letting other guys frick your wife/girlfriend?
Posted on 7/22/17 at 6:58 am to GFaceKillah
Shush gfacekillah.
Posted on 7/22/17 at 7:07 am to AUstar
Return it and pay the extra for them to assemble another one.
Posted on 7/22/17 at 7:26 am to AUstar
Bring back the whole thing and make them give you another. They aren't going to pull a piece out of another box.
Posted on 7/22/17 at 8:21 am to mtcheral
quote:
Bring back the whole thing and make them give you another.
This.
quote:
They aren't going to pull a piece out of another box.
When I was in retail this is what I would do though. They are just going to send it back to the manufacturer anyway. The whole thing that is. Much easier to send back a box that hasnt been demolished by a customer.
More importantly, why inconvenience a customer like that.
This can be easily rectified by a manager. No need to get mad, employees are just following sop and cant make those decisions even if they are common sense.
So glad to not be in retail anymore.
Posted on 7/22/17 at 9:30 am to kengel2
Return and get a refund. We found a steel double tanker desk at a junk/used furniture store for $35. It was an ugly dark green color and my wife refinished it. Picture is not our desk but it looks just like this
This post was edited on 7/22/17 at 9:32 am
Posted on 7/22/17 at 9:53 am to AUstar
Figure out what I need to make it work (sounds like you already know this) and go to the hardware store.
Posted on 7/22/17 at 1:12 pm to junkfunky
quote:
Figure out what I need to make it work (sounds like you already know this) and go to the hardware store.
That's what I do. It's just the easiest solution regardless of fault/principles. No way I'm packing it back up and bringing it to the store, so if it's not fixable through standard hardware, I just ask for a replacement piece from the manufacturer and wait. I've never had to wait more than a week, but that was for Wayfair furniture pieces.
This post was edited on 7/22/17 at 1:13 pm
Posted on 7/22/17 at 2:27 pm to AUstar
Update: I went down there with the piece in hand. The dude on the floor was cool and called a manager over. The manager told me he would let me take the piece off the display model. So I got down there and unscrewed it. I then gave them my defective part and it was good enough to half-assed prop up the display model (a bit shaky but good enough).
Win-win everyone is happy. So glad I didn't have to wait a week on a part.
Win-win everyone is happy. So glad I didn't have to wait a week on a part.
Posted on 7/22/17 at 6:27 pm to AUstar
Hopefully you don't get home and find another part with the same problem. That's about what I would expect to happen to me.
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