Apple Cloud Photos

Never restart or shut down when in the middle of something like that. I would have let it go overnight to see if it unfreezes and finishes up. Then if it's still frozen restart. You likely lost those pics unfortunately.

Where were the pictures stored to begin with? Your description sounds like they were already stored in the cloud and you were 'exporting' from Photos.

Can you view them on other devices? What about when you go to iCloud.com?

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Where were the pictures stored to begin with? Your description sounds like they were already stored in the cloud and you were 'exporting' from Photos.

Can you view them on other devices? What about when you go to iCloud.com?

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again, how can any process to 'down' or 'up' photos to a cloud account possibly result in deletions?

makes no sense whatsoever unless you were trying to REMOVE them from your hard drive or the cloud..which also makes no sense unless you're moving them to a different cloud service.

something doesn't add up.

So I went back through my pictures and realized that they are all still there, just no longer marked as favorites and the favorites folder is gone.

minor inconvenience to re-favorite those since my wife was marking them for a photo book, but glad they aren't lost forever.

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again, how can any process to 'down' or 'up' photos to a cloud account possibly result in deletions?

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My only thought is that there is a setting to store the original resolution sized photo in the cloud and replace the file on your devices with a thumbnail or other lower resolution photo to conserve space locally. When you click to view it, the full-size photo automatically downloads.

Therefore there really should be a version of his photo somewhere. My only thought is that hid download trigger some sort of re-write sequence that then deleted or corrupted when he restarted without finishing. Nevertheless, there should be a full version on icloud, and my suggestion to the OP would be to contact Apple.