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I'm sick of Cox's standard modem/router combo

Posted on 3/31/15 at 6:49 pm
Posted by Brettesaurus Rex
Baton Rouge
Member since Dec 2009
38259 posts
Posted on 3/31/15 at 6:49 pm
I'm having severe connection stability issues and it cuts out regularly. I use it for work very often and considering the devices we have throughout the house, it's really messing things up. The speed seems to suffer when it's going through its cutouts as well.

So...this is current setup.

And this is the old router I had that I liked a lot before I got this combo POS.



If the router is still good, I may just need a new modem. I'm open to most things, just don't want to be breaking the bank.
Posted by Phate
Baton Rouge
Member since Mar 2006
11724 posts
Posted on 3/31/15 at 6:59 pm to
I just got a new modem/router from Cox and my speeds are finally above what my tier is. Previously I was using an old Docsis 2.0 modem and a previous generation Apple router. I tried multiple Docsis 3.0 modems with the Apple router and I was always dropping my connection. With the old setup I was getting low 30mbps and now I'm getting high 50's and into the 60's. The range is also much better. I'll post a pic of it when I get home.
This post was edited on 3/31/15 at 7:02 pm
Posted by Lake Vegas Tiger
Lake Vegas
Member since Jun 2014
3250 posts
Posted on 3/31/15 at 7:31 pm to
Got tired of it as well I bought:

TP-LINK Archer C7 AC1750

and

ARRIS / Motorola SurfBoard SB6141 DOCSIS 3.0
Posted by GrammarKnotsi
Member since Feb 2013
9353 posts
Posted on 3/31/15 at 7:50 pm to
(1) Could be a bad splitter
(2) Spend 70$ and buy your own modem
Posted by Brettesaurus Rex
Baton Rouge
Member since Dec 2009
38259 posts
Posted on 3/31/15 at 8:08 pm to
Don't have a splitter. I have DirecTV so the only Cox line I have is this Internet coax straight to the modem.

I'm thinking I'm gonna try a new modem and use my same router. Hopefully that gets it stable again
Posted by Hopeful Doc
Member since Sep 2010
14965 posts
Posted on 3/31/15 at 8:58 pm to
If you're looking for a new modem, the DPC3010 by Cisco can be had used on Amazon for under $18 on prime (I own it and endorse it. Bought one used myself).

If you're looking for a new router, I can scrounge up another rec.
Posted by Brettesaurus Rex
Baton Rouge
Member since Dec 2009
38259 posts
Posted on 4/1/15 at 7:37 am to
quote:

DPC3010 by Cisco

Did you mean 81$?

Is there any reason couldn't just hook my router up to their modem and try it? I'm thinking it's just the router aspect of the thing that's crappy. But I'm wondering if it will work since its a combo
Posted by GrammarKnotsi
Member since Feb 2013
9353 posts
Posted on 4/1/15 at 7:39 am to
quote:

only Cox line I have is this Internet coax straight to the modem.


Could also be the problem, and the same solution..I was burning through modems (3 over the last year..One of theirs, two of mine)..When they finally came to my house, the signals were off the charts and a splitter was put in to tone it down...Now, I get a fairly stable 100-103 down
Posted by Hopeful Doc
Member since Sep 2010
14965 posts
Posted on 4/1/15 at 10:45 am to
quote:

Did you mean 81$?



Click on "see all buying options" or "x offers from $y." There are 7 offers (as of about two minutes ago) that are $17.95 or less and "very good" condition. 6 of them are available with Prime shipping. I bought mine used from Amazon with no complaints. I don't think the deal can be beat, and it's one of the recommended Cox models.
Posted by jeff5891
Member since Aug 2011
15761 posts
Posted on 4/1/15 at 11:20 am to
quote:

I'm having severe connection stability issues and it cuts out regularly.
from what I remember, this is a common problem with modem/router combos.


I always try to stay away from them
This post was edited on 4/1/15 at 11:21 am
Posted by Brettesaurus Rex
Baton Rouge
Member since Dec 2009
38259 posts
Posted on 4/1/15 at 11:35 am to
That's a good idea. I may just call them to see if they can tweak some things from their end.
Posted by Phate
Baton Rouge
Member since Mar 2006
11724 posts
Posted on 4/1/15 at 6:46 pm to
Here's the router/modem I got from Cox. I've only had it for a week but it's been great so far.

Posted by Hu_Flung_Pu
Central, LA
Member since Jan 2013
22169 posts
Posted on 4/2/15 at 3:09 pm to
We had a problem with it dropping a lot (2 to 3 times every hour) we called and they told us to reset and change the password. Believe it or not that fixed it
Posted by GeeOH
Louisiana
Member since Dec 2013
13376 posts
Posted on 4/3/15 at 10:56 am to
Listen to me. Go to Cox and switch out the router. They upgraded speeds/service a few months back and it doesn't wrok well with the older ones.

I went yesterday and switched and my connectivity issues are GONE. Plus, the upgrade in their service speeds was free.

I thought it was my router for the longest time.


___mine was not a combo. It was the straight internet/phone modem

FYI....cancelled phone service, new router, and moved to the "gold plan". Bill went down $70+ per month!!

Oh, and service guy comes out monday to switch my 3 DVR boxes out for that new system they have, I think it is Contour. FINALLY, if I have something DVR'd in the living room, I can watch it in the bedroom. They connect to the network and send the stuff to which ever box you want to view it on. The swap of these is free.

It may have been the single best outing I've had in a Cox office ever.

and to the idiot downvote....GFY
This post was edited on 4/3/15 at 11:03 am
Posted by benstudley
Raleigh, NC
Member since Jan 2004
105 posts
Posted on 4/3/15 at 1:16 pm to
quote:

Could also be the problem, and the same solution..I was burning through modems (3 over the last year..One of theirs, two of mine)..When they finally came to my house, the signals were off the charts and a splitter was put in to tone it down...Now, I get a fairly stable 100-103 down



FYI, I had this problem as well. I had to put a splitter on my line to lower the power level. With my modem, you can check the levels by going to LINK . Your modem may have something similar.
Posted by Spock's Eyebrow
Member since May 2012
12300 posts
Posted on 4/3/15 at 2:33 pm to
If you do use a splitter instead of an attenuator, it's a good idea to use 75 Ohm terminators on the unused ports. It wouldn't hurt to screw them onto unused but connected outlets, too.
Posted by Brettesaurus Rex
Baton Rouge
Member since Dec 2009
38259 posts
Posted on 4/4/15 at 9:22 am to
Thanks for the heads up. In the back of my head I was wondering if that was an issue. Gonna call and get them to give me just their regular new modem and use my own router.

It's been absolutely horrific the last couple weeks. Anything I do on any device usually gets interrupted about every 15 mins. Which I thought was super strange because this has never been an issue for me.
Posted by GeeOH
Louisiana
Member since Dec 2013
13376 posts
Posted on 4/4/15 at 3:46 pm to
Sounds exactly what was happening to me.

They up'd the speed and it somehow effected the older modems. Mine was 3+ years old. Technology closet so I know it was never messed with. Guy came straight out and said it's common since they amped up service, and gave me an updated new one, no questions asked.

No jnteruptio s for over 3 days now
Posted by Hopeful Doc
Member since Sep 2010
14965 posts
Posted on 4/4/15 at 6:03 pm to
What you're referring to is the phasing out of the Docsis 2.0 in favor of Docsis 3.0 with the faster speeds it is capable of. If you are renting from Cox, it's close to a sham that it wasn't replaced in a timely fashion when the Docsis 2.0 modems were no longer recommended (in New Orleans, this was close to 12-18 months ago) in favor of the new ones when they pushed this big "speed increase." In any instance, the modem I linked for $20ish used is part of the new standard. It's a much better deal than renting, other than when the next generation comes out (you're probably at least 5 years out from it being a standard, much less adopted and implemented). It's literally one of the ones on Cox's web page of recommended routers. For anyone who isn't very concerned with upload speed, i would recommend it over the Motorolla Surfboard strictly because it's so readily available secondhand for dirt and performance is roughly equal. If you, for whatever reason, need >5mbps consistently on the upload side, for one, I have no idea why you are looking at consumer-level modems, but the DPC3000 from Cisco can be consistently had for $30-40 (it's also Docsis 3.0 with the fancy 8x4 bonding that is basically the standard for "good" modems at home, and uses a Texas Instruments chipset that, from what I have read, outperforms the Broadcom chip in the 3010. Again, if this matters to you (and they aren't wildly pronounced differences. One was hitting 4.5 up, the other hitting the user's cap of 5 in the only head to head review I've seen), you're probably barking up the wrong tree entirely with both of these and need to look at commercial stuff. Or, in other words, the cheaper one is fine and almost guaranteed a better deal than to pay Cox $3-7/mo for a modem that can be replaced for $20 if it does go bad in the future that, as far as anyone's best bet, won't be replaced as a standard for the foreseeable future.



ETA: I mentioned it. I didn't link it. [link=(www.amazon.com/gp/aw/ol/B00723KZTY/ref=mw_dp_olp?ie=UTF8&condition=all)]here it is[/link]
This post was edited on 4/4/15 at 6:06 pm
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