Your expected wait time is 3 minutes.

Meanwhile, 15 minutes later..

Sure, they offer a call-back option, but there isn't a guarantee I can take the call when they decide to call me back.

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Posted by redbaron

Member since Aug 2011

707 posts

Posted on 12/15/14 at 4:00 pm to LSUAlum2001

If they're honest, maybe you hang up and call the competition

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Posted by OnTheBrink

Member since Mar 2012

5418 posts

Posted on 12/15/14 at 4:01 pm to LSUAlum2001

I've seen the opposite, where they give you a longer estimated time than the actual wait time. Granted, I do everything I can not to call, but sometimes you just have to.

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Posted by LSUAlum2001

Stavro Mueller Beta

Member since Aug 2003

47132 posts

Posted on 12/15/14 at 4:09 pm to OnTheBrink

It was an eBay purchase on Saturday.

Immediately after payment through PayPal, I received an email from the guy asking for payment via a check or money order.

frick that guy. I'm on hold trying to get eBay to reverse the paypal transaction. I'm not gonna wait for the guy to refund it because I doubt he ever does it.

A second email (this is all through ebay's message so they have the messages on file) said it would take 21 days for him to get his funds from PayPal, which I know is bullshite.

This post was edited on 12/15/14 at 4:11 pm

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Posted by ILikeLSUToo

Central, LA

Member since Jan 2008

18018 posts

Posted on 12/15/14 at 4:21 pm to LSUAlum2001

quote:
A second email (this is all through ebay's message so they have the messages on file) said it would take 21 days for him to get his funds from PayPal, which I know is bullshite.

Not bullshite if you're considered a new seller on eBay. Paypal will hold a seller's funds for up to 21 days to ensure the buyer receives the goods and is satisfied with the purchase. However, he did violate eBay's policy when he asked you to send a check or money order.

eBay payment method policies

Paypal policy

Generally PayPal will release the funds 3 days after the item is delivered if the seller uploads the tracking number (or they may have to use the shipping label service on Paypal).

This post was edited on 12/15/14 at 4:28 pm

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Posted by MSMHater

Houston

Member since Oct 2008

22775 posts

Posted on 12/15/14 at 4:28 pm to LSUAlum2001

quote:
Your expected wait time is 3 minutes. Meanwhile, 15 minutes later.. Sure, they offer a call-back option, but there isn't a guarantee I can take the call when they decide to call me back.

I can only speak to Shoretel, but the system calculates hold times based on average call time over a certain number of days (I think a week?). So if the people in front of you decide to be the outlier at 10-15 minutes, instead of the 5 minute average, you're fricked.

We actually removed that function b/c it would cause people to hang up based on the estimations.

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Posted by ForeverLSU02

Albany

Member since Jun 2007

52148 posts

Posted on 12/15/14 at 4:29 pm to LSUAlum2001

quote:
Why are those expected wait times for the next available agent not accurate?

Never had this problem with Amazon....

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Posted by LSUAlum2001

Stavro Mueller Beta

Member since Aug 2003

47132 posts

Posted on 12/15/14 at 8:44 pm to ForeverLSU02

Got a message from the guy saying he was busy today and would refund it tonight.

A refund from PayPal would take all of 1 min: login, click refund, and it's done. It isn't like he has to withdraw any funds from his own account. The payment should be sitting there.

...and here we are, nearly 10pm his time, and nothing. I'm glad ebay let me file a dispute this quickly. Worst case is eBay refunds me in a few days and goes after him.

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Posted by Tiger in NY

Neptune Beach, FL

Member since Sep 2003

30361 posts

Posted on 12/15/14 at 8:48 pm to LSUAlum2001

Because it is a pre-set # in the phone queue greetings. Ist just a recording they've made.