Sears Automotive Is Shady UPDATE: Pg 2

A few weeks ago I was getting an oil change at Sears and I asked the guy (Who happens to be a manager) to give me a quote on replacing the front brakes and rotors on my f-150. He types it all up and hands me a printed quote with a bottom line of $329. I request quotes from 2 other repair places and both come in just under $500.

Go with Sears, no brainer.

I drop it off this morning and hand the lady my quote and ask them to replace the brakes and rotors (They were to warped to be turned).

I go to work and 45 minutes later my phone rings. They try to up sale me on doing the rear brakes because they are less than 50%. I decline and ask them to only do the job we discussed. They say, "Okay, you are looking at $476.95".

I respond, I had a quote for more than $100 less. The lady then informs me that the manager left labor off of the quote and that the mechanic will not do the job if he does not get paid. I call bull shite because the mechanic gets an hourly wage, and any mark up on parts could surely cover their mistake.

I had, after all, decided to go with them rather than other companies who gave honest quotes. After 5 minutes of arguing about doing the right thing and honoring their quote the lady says, "We are putting your truck back together, and you can come pick it up..."

*CLICK!!!*

I am furious. Ranting to my coworkers much to their delight, and contemplating calling the regional office of Sears to complain.

Apparently in the mean time they had called the manager who was on vacation and explained the situation and his original mistake.

He personally called me from his vacation and informed me he told them to do the job at the agreed original price/quote.

Was it that hard to do the right thing? That is why the salesperson I was arguing with will never be a manager.

Thoughts?