returning a purchase from amazon

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I'm assuming its fairly easy and straight forward

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In the time it took you to post your question you could have had a preprinted, postage paid return label from amazon.

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I bought a coffee maker the other day and its not working right so I need to return it. anyone have any experience with making returns to amazon? I'm assuming its fairly easy and straight forward

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Amazon is the best.. Call, email or chat. You will have a new one sent to you before you send in the old one and then generally 30 days to return the old one.

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I bought a coffee maker the other day and its not working right so I need to return it. anyone have any experience with making returns to amazon? I'm assuming its fairly easy and straight forward

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Go on the site, print off the return label, slap it in the box and send it back to them.

I returned pretty much an entire computer last time I built one and everything was opened and used. They don't care.

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Amazon is the best.. Call, email or chat. You will have a new one sent to you before you send in the old one and then generally 30 days to return the old one

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Yep,

I just ordered a phone case for my note 3 that has a plastic window to see part of the screen through. Part of the plastic had a small scuff, not enough to affect use, but enough that it bothered me considering it was supposed to be new.

I was shipped another one and told not to worry about sending the original back.

This all happened (from original order to receiving replacement) within 5 days

Amazon will make it right
(I do have prime for over a year and this is my first return, and it was only a 40 dollar purchase, but im fairly certain you won't be treated any differently if you don't pay for prime)

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awesome, thanks for the replies. Im assuming since i bought it on prime the new one would also be here in 2 days

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I don't know how it works if you just used the free prime shipping, but I paid 3.99 for 1 day, so they honored that on the replacement. I doubt they are required to do this, but worth asking about.

Also, I was blown away that I ordered something and had it in less than 21hours at my door. Ive never paid for the upgraded shipping, but definitely was worth the 4 bucks.

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I have prime, I've used amazon for a while but i've never had a reason to return anything before.

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You should have 0 issues

They will take it back, send you a new one, or refund $, or replace with your choosing. they will pay all shipping of returned and new goods. And they will make sure that she delivers the new one and blows you while she's there:

Are you a Prime member? If so, they'll ship you a new one before you even send back the old one. They will provide you with a label to just take to a Fed Ex or UPS stor.

Why do people ask the OT for questions when there are paid experts that do this for a living that can assist?

Contact Amazon.

sure it would have taken me two seconds to get on my amazon account and do this, but I wanted to actually hear about some experiences with returns.

I wasn't asking for a step by step guide on how I return something