- My Forums
- Tiger Rant
- LSU Recruiting
- SEC Rant
- Saints Talk
- Pelicans Talk
- More Sports Board
- Fantasy Sports
- Golf Board
- Soccer Board
- O-T Lounge
- Tech Board
- Home/Garden Board
- Outdoor Board
- Health/Fitness Board
- Movie/TV Board
- Book Board
- Music Board
- Political Talk
- Money Talk
- Fark Board
- Gaming Board
- Travel Board
- Food/Drink Board
- Ticket Exchange
- TD Help Board
Customize My Forums- View All Forums
- Show Left Links
- Topic Sort Options
- Trending Topics
- Recent Topics
- Active Topics
Started By
Message
ATT U-Verse internet customers, chime in please
Posted on 7/9/14 at 3:52 pm
Posted on 7/9/14 at 3:52 pm
Are you always experiencing internet issues?
2 months in and I'm already having to replace my modem/router.
2 months in and I'm already having to replace my modem/router.
11
Posted on 7/9/14 at 3:56 pm to VermilionTiger
No issues for me, 2 month in. Parents have had it for over a year, no issues.
Posted on 7/9/14 at 3:56 pm to VermilionTiger
They usually distribute used or refurbished boxes. I had to do it a couple times. Is it the WiFi or modem part that is messed up? If the WiFi, just get a separate router.
Posted on 7/9/14 at 4:00 pm to VermilionTiger
No problems in 4 years other than having to power cycle the modem about every 6 months and that guy who didn't get the utilities marked and cut the connection for my whole neighborhood.
Posted on 7/9/14 at 4:01 pm to VermilionTiger
I don't have Uverse Internet currently, but when I did it worked fine. My issue is that I was limited to 18up/1down.
Posted on 7/9/14 at 4:27 pm to guedeaux
I'm getting about half the speed im supposed to be getting.
I hooked my router up and it's the same
I hooked my router up and it's the same
Posted on 7/9/14 at 4:29 pm to VermilionTiger
Have you called them?
When I had internet through them (still have TV), I got 18/1 almost on the dot consistently.
When I had internet through them (still have TV), I got 18/1 almost on the dot consistently.
This post was edited on 7/9/14 at 4:38 pm
Posted on 7/9/14 at 4:31 pm to VermilionTiger
quote:
I'm getting about half the speed im supposed to be getting.
I hooked my router up and it's the same
Well, sheeeet. I had to replace two boxes and when we finally got someone to come look he told us that we had a refurbished one, most likely the one before that was as well, and that they usually hand out those. He came back the next day with a brand new one and we haven't had a problem with the modem since. Anecdotal evidence, but it may be worth it to request a new instead of refurbished modem. Or buy one (if that is an option for U-verse)
Posted on 7/9/14 at 4:33 pm to guedeaux
quote:I don't think you can.
Or buy one (if that is an option for U-verse)
Posted on 7/9/14 at 4:35 pm to drizztiger
Yeah, you might have to spend a few hours on the phone (or with a tech in your house or around the block) getting everything working right but once it does you should be good. I don't remember what upload I'm supposed to get but it's always over 4.5 and my download is consistently around 27 for a 24Mb plan.
Posted on 7/9/14 at 4:40 pm to drizztiger
Yeah they are coming..NEXT Thursday 
I'll request that it's a new one
I'll request that it's a new one
Posted on 7/9/14 at 4:42 pm to VermilionTiger
quote:Typical. Not just for Uverse though.
Yeah they are coming..NEXT Thursday
Definitely have them give you a NEW router and make sure before they leave that you test and confirm the speed you're paying for.
Posted on 7/9/14 at 4:49 pm to drizztiger
Oh yeah, for sure.
I was getting the correct speeds about a month ago.
I was getting the correct speeds about a month ago.
Posted on 7/9/14 at 5:49 pm to VermilionTiger
Yep.. Their worker dropped me a new router yesterday.. 3rd one so far... We don't have service 5 days a month at least.. Garbage
Posted on 7/9/14 at 5:53 pm to Johnny4lsu
quote:
We don't have service 5 days a month at least.. Garbage
That's unacceptable and you need to let them know. I had to deal with no internet for almost a week and they ended up giving me $21 off a month for 12 months. It sucked being without internet for that long but the $250 has helped me get over it.
Posted on 7/9/14 at 7:25 pm to VermilionTiger
I have had uverse for a few years now and for me if has been far more stable. I have the max turbo and get a steady. 25/5.
For anyone, I always suggest disable the ISP WiFi, have the router set in bridge mode and get your router. I recently had to change out my router but I think a power surge damaged something in it.
For anyone, I always suggest disable the ISP WiFi, have the router set in bridge mode and get your router. I recently had to change out my router but I think a power surge damaged something in it.
Posted on 7/9/14 at 7:48 pm to VermilionTiger
had about 6 months now, no issues
Posted on 7/9/14 at 9:35 pm to VermilionTiger
i have the hsia45, which is supposed to be 45 down. i'm typically around 18 down and 5 up. i think i need to get someone out here since i'm not even getting half of what i'm paying for.
Posted on 7/9/14 at 9:38 pm to VermilionTiger
I've had no problems, been with them awhile now. And I consistently get 12mbps, which is the plan I got. AT&T is a godsend compared to Comcast
Posted on 7/9/14 at 9:42 pm to guedeaux
The tech has no idea if the RG is new or refurbished. The service is contingent on your lines. If you are not maintaining a speed close to your limit then the tech needs to diagnose your lines from the VRAD to your RG. Check for noise, interference or bridge taps and if you have some of these items on your pairs then it needs to be fixed. If you have TV the same rules apply for each set top box on your network. We have the test that can pinpoint the faults on the pairs and get the correct department to fix issues.
Page 1 of 2
Popular
Back to top
Follow TigerDroppings for LSU Football News