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Started By
Message
Kroger manager fired after stopping a shoplifter...
Posted on 4/18/14 at 9:59 pm
Posted on 4/18/14 at 9:59 pm
quote:
If you’re an employee of a chain store and you see a shoplifter, don’t confront them. It’s been proven again and again and again and again that no matter how noble your intentions are, you can be fired from your job.
quote:
The suspect appears to have a knife in his hand. The manager shoves him into a parked car and gets the knife out the suspect’s hand before eventually slamming him down to the ground.
quote:
Kroger sent a statement to KDFW, which read in part:
“The incident…is not a reflection of our company’s fraud prevention protocol, procedures or training…He is no longer employed by our company.”
[quote]LINK ]
Does this apply to defending yourself if you are an employee? Let's say the guy decides to attempt stabbing the manager, he is not supposed to defend or confront? The pussification of Amerika continues!
This manager deserves a promotion and a raise IMO!
14
Posted on 4/18/14 at 10:10 pm to Tim
It's a fricked set of protocols that unfortunatley are needed within corporate policy.. We instruct employees to let them go if there is a hint of hostility.. If they do not comply with requests..you let them go. The law is not on the side of the retailer.
Posted on 4/18/14 at 10:15 pm to Tim
It sucks, but its an unfortunate by-product of the necessary rules companies have for dealing with shoplifters and violent criminals.
Time and again when an employee is harmed by a customer (shoplifter or otherwise), the employer is held financially responsible. They have to have these rules about not confronting people and unfortunately, when you have rules they have to be enforced.
Time and again when an employee is harmed by a customer (shoplifter or otherwise), the employer is held financially responsible. They have to have these rules about not confronting people and unfortunately, when you have rules they have to be enforced.
Posted on 4/18/14 at 10:18 pm to Tim
quote:
Does this apply to defending yourself if you are an employee? L
Well, he wasn't defending himself.
Kroger is a multi-billion dollar Corporation whose policy is DO NOT attempt to apprehend shoplifters.
Do you understand company policy?
He's an idiot for chasing someone for some petty shoplifting. Guy could have endangered other customers /employees trying to be a damn hero for a few dollars .
Posted on 4/18/14 at 10:22 pm to Tim
quote:
This manager deserves a promotion and a raise IMO!
If he was gravely injured, the company would be liable. If he turned the knife on the shoplifter and hurt or killed him in the process, the company would again be liable.
Blame our legal system (if you really see it as necessary for a store manager to physically stop a shoplifter), not the seemingly overly cautious company policy.
This post was edited on 4/18/14 at 10:24 pm
Posted on 4/18/14 at 10:23 pm to Roger Klarvin
quote:
Time and again when an employee is harmed by a customer (shoplifter or otherwise), the employer is held financially responsible. They have to have these rules about not confronting people and unfortunately, when you have rules they have to be enforced.
Not just that, but what if the shoplifter began shooting & killed other bystanders, customers or employees?
Explain that to the families that you wanted to stop some guy from stealing some petty crap worth several dollars from a multi-billion dollar corporation.
Posted on 4/18/14 at 10:24 pm to sugar71
Because it's the retailers fault someone is shoplifting and willing to use deadly force...
Posted on 4/18/14 at 10:33 pm to Alahunter
quote:
Because it's the retailers fault someone is shoplifting and willing to use deadly force...
No , but it would be the idiot employees fault for escalating a petty crime when the perpetrators is leaving the premises with his $5 or $10 dollar(?) payday.
I'm with Kroger totally & would not shed a tear if the idiot had been harmed by 1) not following Company policy,2) trying to be a hero & 3) endangering unsuspecting bystanders/customers.
Posted on 4/18/14 at 10:34 pm to sugar71
quote:
Not just that, but what if the shoplifter began shooting & killed other bystanders, customers or employees? Explain that to the families that you wanted to stop some guy from stealing some petty crap worth several dollars from a multi-billion dollar corporation.
This attitude is exactly why America is on a downward spiral. It really has reached a tipping point with dumb arse opinions like this taking over.
Posted on 4/18/14 at 11:19 pm to highcotton2
quote:
This attitude is exactly why America is on a downward spiral. It really has reached a tipping point with dumb arse opinions like this taking over.
I agree with this, we encourage people to stand down in almost every situation. It further explains why we have all this talk about "bullying" these days. Hell, when we were in school, we were taught to stand up to the bullies, even if it meant getting in trouble ourselves. Just recently had a friend whose son stood up to one in school (in La.) and because there is a zero tolerance policy, he was suspended as well. Actually charges were filed and it's on his record. Pretty screwed up as far as I'm concerned! That's all shoplifters and criminals are, bullies that are never stood up to.
Posted on 4/19/14 at 12:08 am to Tim
quote:
Does this apply to defending yourself if you are an employee?
Is that what happened? Or do you expect us to argue based on the fantasy in your head rather than the facts?
quote:
This manager deserves a promotion and a raise IMO!
For wilfully disobeying his boss's explicit instructions?
Posted on 4/19/14 at 12:12 am to TROLA
quote:
It's a fricked set of protocols that unfortunatley are needed within corporate policy.. We instruct employees to let them go if there is a hint of hostility.. If they do not comply with requests..you let them go. The law is not on the side of the retailer.
The criminal law is on the side of the retailer. Shopkeeper's privilege and all.
On the other hand, if you pay a guy $8 an hour to man a register and then expect him to put his life as risk for your inventory as if he were a trained security guard - you might expect you'll be sued by his family when he dies defending the theft of a 6 pack of bud because you gave him instructions to detain all shoplifters.
Your insurance company will also probably want higher premiums overall if that's your policy. The liability of a dead employee could potentially outweigh lost inventory.
This post was edited on 4/19/14 at 12:12 am
Posted on 4/19/14 at 2:47 am to Tim
You want to know the message that Kroger just sent to me . . . ?
free groceries for life!
free groceries for life!
Posted on 4/19/14 at 3:14 am to Tim
quote:
I agree with this, we encourage people to stand down in almost every situation. It further explains why we have all this talk about "bullying" these days. Hell, when we were in school, we were taught to stand up to the bullies, even if it meant getting in trouble ourselves. Just recently had a friend whose son stood up to one in school (in La.) and because there is a zero tolerance policy, he was suspended as well. Actually charges were filed and it's on his record. Pretty screwed up as far as I'm concerned! That's all shoplifters and criminals are, bullies that are never stood up to.
I agree. However this isn't about bullying or even about right and wrong. This is about liability in a sue happy country. If Kroger thinks that the best policy is to call the police and hope they get their merchandise back as opposed to getting into a physical altercation and opening their self up to liability if either the criminal or the employee gets hurt or killed, i can't blame them.
As much as we would all hope that the criminal would get laughed out of court, we all know better.
If this was a Mom and Pop store though this story would have a much different ending . People who steal from non chain stores that are locally owned are likely to be body slammed and eating concrete, and that's if they are lucky. They don't frick around
Posted on 4/19/14 at 4:05 am to Roger Klarvin
quote:There it is in a nutshell!
Time and again when an employee is harmed by a customer (shoplifter or otherwise), the employer is held financially responsible.
Posted on 4/19/14 at 4:06 am to Tim
The stupidity grows everyday. 'Merica 
Posted on 4/19/14 at 4:43 am to 2close2Gainesville
Out of college, I worked retail management. I was tasked with taking over a store facing tremendous loses from shoplifting. At first, I encouraged the staff to simply tell the criminal to give them the items back. Most would and they would leave.
I began to recognize who the shoplifters were by face. They were regulars. I started having them watched and arrested. I watched one leave my store with items he'd stolen. He brazenly returned an hour later. As he walked in I warned him that if he came in I would have him arrested. He gave me the finger and came in. I closed and locked the door, called the police and grabbed two shirts and a belt. I told the guy he was going to jail, even if I had to lie. He started freaking out, trying toopen the front door and get out.
The police are there in less than a minute. I let them in and they cuff the guy and take him to my office. I just blatantly lie and tell the cops he tried to take those items. He was pissed, calling me a liar and every slur he could think of. I walked out of the office and talked to one of the policemen. We agreed on a strategy.
I went back in and told the criminal that if he would return the items he took earlier, I wouldn't press charges, but that he would be banned from entering the mall, and if I ever saw him or his 'friends' again, I'd have them arrested. I looked him square in the eyes and asked him, "You do understand what I'm saying, right? You WILL be arrested if I see you in here again. Got it?"
He understood. I got my store's merchandise back, and loe and behold, word spread among the criminals that my store was a bad place to try and shoplift. In one year, annual loses by units dropped almost 90%.
Criminals understand if you present risk. If you don't, they will take advantage of you every chance they get. Would I do now what I did then? No. But that's a reflection of today's expectations of violence rather than any softening of my stance. In today's world, the company has to 'anticipate' violence from a confrontation, so has rules in place, just like Kroger, to protect themselves from litigation.
I began to recognize who the shoplifters were by face. They were regulars. I started having them watched and arrested. I watched one leave my store with items he'd stolen. He brazenly returned an hour later. As he walked in I warned him that if he came in I would have him arrested. He gave me the finger and came in. I closed and locked the door, called the police and grabbed two shirts and a belt. I told the guy he was going to jail, even if I had to lie. He started freaking out, trying toopen the front door and get out.
The police are there in less than a minute. I let them in and they cuff the guy and take him to my office. I just blatantly lie and tell the cops he tried to take those items. He was pissed, calling me a liar and every slur he could think of. I walked out of the office and talked to one of the policemen. We agreed on a strategy.
I went back in and told the criminal that if he would return the items he took earlier, I wouldn't press charges, but that he would be banned from entering the mall, and if I ever saw him or his 'friends' again, I'd have them arrested. I looked him square in the eyes and asked him, "You do understand what I'm saying, right? You WILL be arrested if I see you in here again. Got it?"
He understood. I got my store's merchandise back, and loe and behold, word spread among the criminals that my store was a bad place to try and shoplift. In one year, annual loses by units dropped almost 90%.
Criminals understand if you present risk. If you don't, they will take advantage of you every chance they get. Would I do now what I did then? No. But that's a reflection of today's expectations of violence rather than any softening of my stance. In today's world, the company has to 'anticipate' violence from a confrontation, so has rules in place, just like Kroger, to protect themselves from litigation.
Posted on 4/19/14 at 6:38 am to Tim
quote:
Kroger manager fired after stopping a shoplifter...
Thanks lawyers for this.... All retailers have strict policies when it comes to apprehension of shoplifters due to the likelihood of being sued.
Posted on 4/19/14 at 7:15 am to Lsut81
So basically lawyers have made it possible for criminals to have an open season on merchants for stealing.
What a country, huh?
What a country, huh?
Posted on 4/19/14 at 7:19 am to Homesick Tiger
quote:
So basically lawyers have made it possible for criminals to have an open season on merchants for stealing.
Yup... Retailers are too scared that one of their AP guys or even associates would do something in which the criminal could sue the company.
Its cheaper for the retailers to say "frick it, let them get away with a few hundred bucks of shite rather than sue us for tens of thousands because an associate hurt the criminal or got hurt themselves"
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