What really went wrong with healthcare.gov | TigerDroppings.com

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Eighteen
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Member since Dec 2006
16374 posts

What really went wrong with healthcare.gov


Good article on the technical failures of the site...especially in the back-end side. I encourage you to read through it.

LINK

My favorite parts

quote:

This failure points to the fundamental cause of the larger failure, which is the end-to-end process. That is, the front-end static website and the back-end servers (and possibly some dynamic components of the Web pages) were developed by two different contractors. Coordination between them appears to have been nonexistent


quote:

So we had (at least) two sets of contracted developers, apparently in isolation from each other, working on two pieces of a system that had to run together perfectly.


Sounds like a recipe for success...

quote:

Look at it another way: Even if scale testing is done, that involves seeing what happens when a site is overrun. The poor, confusing error handling indicates that there was no ownership of the end-to-end experience—no one tasked with making sure everything worked together and at full capacity, not just in isolated tests. (I can’t even figure out who was supposed to own it.) No end-to-end ownership means that questions like “What is the user experience if the back-end gets overloaded or has such-and-such an error?” are never asked, because they cannot be answered by either group in isolation.


Awesome.

and the best line

quote:

Keep an eye out to see if CGI suffers any consequences whatsoever. Vermont just decided to double CGI’s contract pay, so I’m not optimistic. Power flows upward while responsibility flows downward, which is why you couldn’t pay me to work as a government contractor




ETA: it's an insult to all of our intelligence when anyone in this admin claim this is a "traffic issue"...it's only a traffic issue because of how poorly this site was built to handle traffic, not the traffic itself



This post was edited on 10/10 at 9:55 am



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upgrayedd
Southern Miss Fan
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Member since Mar 2013
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re: What really went wrong with healthcare.gov


It blows my mind that people would want an organization such as this to be in charge of anyone's healthcare. How in the hell can you have 2 different contractors working on 2 different parts of the project and not have some type of liaison or project coordination team? It's not like they didn't have the funding...





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Teddy Ruxpin
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New Orleans, LA
Member since Oct 2006
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re: What really went wrong with healthcare.gov


Don't worry, when the next problem "requiring" a government "fix" comes around, the same people will sell the same story again.

What's great about their scheme is, they get to always be on the side of the "common man."

They champion a solution for the common man to get the program in place.

When it doesn't work per usual, they act "surprised" and champion the common man's anger in "getting it fixed" and how "outrageous" the fraud, broken system, etc is.

Tabula rasa, rinse, repeat.






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oklahogjr
Arizona State Fan
Gold Membership
Member since Jan 2010
21882 posts

re: What really went wrong with healthcare.gov


quote:

This failure points to the fundamental cause of the larger failure, which is the end-to-end process. That is, the front-end static website and the back-end servers (and possibly some dynamic components of the Web pages) were developed by two different contractors. Coordination between them appears to have been nonexistent

happens more than you think but still a horrible plan.

quote:

Look at it another way: Even if scale testing is done, that involves seeing what happens when a site is overrun. The poor, confusing error handling indicates that there was no ownership of the end-to-end experience—no one tasked with making sure everything worked together and at full capacity, not just in isolated tests. (I can’t even figure out who was supposed to own it.) No end-to-end ownership means that questions like “What is the user experience if the back-end gets overloaded or has such-and-such an error?” are never asked, because they cannot be answered by either group in isolation.

had a project almost fail because they refused to test. people are lazy and stupid about it because it should work the programmer said so.

quote:

Keep an eye out to see if CGI suffers any consequences whatsoever. Vermont just decided to double CGI’s contract pay, so I’m not optimistic. Power flows upward while responsibility flows downward, which is why you couldn’t pay me to work as a government contractor

going to have to read the contract exactly I wouldn't put it past our government to frick up the scope in the contract.







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Eighteen
LSU Fan
Member since Dec 2006
16374 posts

re: What really went wrong with healthcare.gov


For $634 million, stuff like this is laughable

quote:

the bugs around username and password standards—for example, the fact that the username required a number but the user interface didn’t tell the user about it—are not problems of scale. They’re problems of poor cross-group communication. I’d bet that plenty of people knew what was going to happen when the site rolled out, but none of them were in a position to mitigate the damage.

I imagine there was a dialogue last Monday afternoon that went something like this:

FRONT-END DEVELOPER: Why does the username have to have a number in it?

BACK-END DEVELOPER: It’s in the government username regulations. Didn’t you read them?

FRONT-END DEVELOPER: No, we don’t do accounts, we just hand the input to you.

BACK-END DEVELOPER: And we told you your front-end the input was no good! See the ErrEngineDown in the URL?

FRONT-END DEVELOPER: Fine, fine. Sigh. Nice to finally talk to you, by the way.



This post was edited on 10/10 at 10:00 am


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Homesick Tiger
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re: What really went wrong with healthcare.gov


Amazing that the Brits and French could build a damn tunnel underwater and meet in the middle where the two sides came together but you can't get logged in to Obamacare on a computer.

Yeah, this is really going to work in the near future, maybe never.






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Meauxjeaux
Memphis Fan
Team Vag
Member since Jun 2005
16203 posts

re: What really went wrong with healthcare.gov


I thought Silicon Valley was the darling of this admin and vice-versa.

An entire industry that *could* have made this right from the beginning is

A) locked out from having created it originally and

B) sitting on the sidelines during this fiasco.

I just find that real interesting.



This post was edited on 10/10 at 10:02 am


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a want
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Member since Oct 2010
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re: What really went wrong with healthcare.gov


Ah yes. The integration of 2 seperately developed components. Classic problem. They should have diagnosed something of that magnitude in testing.

--eta--

quote:

Anyone in software engineering will tell you that cross-group coordination is one of the hardest things to get right, and also one of the most crucial, because while programmers are great at testing their own code, testing that their code works with everybody else’s code is much more difficult.



This post was edited on 10/10 at 10:10 am


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idlewatcher
LSU Fan
Houston
Member since Jan 2012
6686 posts

re: What really went wrong with healthcare.gov


quote:

it's an insult to all of our intelligence when anyone in this admin claim this is a "traffic issue"...it's only a traffic issue because of how poorly this site was built to handle traffic, not the traffic itself


99.9999999% of people will buy this though.






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Alahunter
Alabama Fan
Member since Jan 2008
82747 posts
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re: What really went wrong with healthcare.gov


But Debbie Wasserman Shultz said...

quote:

the good news is the servers were apparently designed to anticipate about 50,000 people a day


well spent 634 million.






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Dire Wolf
LSU Fan
Sudden Valley
Member since Sep 2008
6659 posts

re: What really went wrong with healthcare.gov


It is as if they wanted it to fail





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mmcgrath
LSU Fan
New Jersey
Member since Feb 2010
3196 posts

re: What really went wrong with healthcare.gov


quote:

That is, the front-end static website and the back-end servers (and possibly some dynamic components of the Web pages) were developed by two different contractors. Coordination between them appears to have been nonexistent
Given that the front end piece and the rest of the application require vastly different skills, this isn't surprising. The back-end would be very complicated as it has to interact with hundreds of contractors with near live quotes and interaction with their IT teams. As someone in this industry, I can say that even some of the largest insurance companies have incredibly horrible IT departments.


Having said that, the application still stinks. Someone didn't do their job and shouldn't get paid 100% as a result.







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NC_Tigah
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Member since Sep 2003
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re: What really went wrong with healthcare.gov


quote:

Having said that, the application still stinks. Someone didn't do their job and shouldn't get paid 100% as a result.
On the contrary, it sounds as though they did their job EXACTLY as directed.

Are you saying Obama, and his antimedicine henchwoman Kathleen Sebelius, should not get paid?






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CajunAngele
LSU Fan
Member since Oct 2012
11168 posts

re: What really went wrong with healthcare.gov



quote:

The exact cost to build Healthcare.gov, according to U.S. government records, appears to have been $634,320,919, which we paid to a company you probably never heard of: CGI Federal. The company originally won the contract back in 2011, but at that time, the cost was expected to run “up to” $93.7 million – still a chunk of change, but nothing near where it apparently ended up.

LINK



How can liberals/progressives that post here; always toting the Obama water- justify the ludicrous amount of money Obama wastes? Including Solyndra et al companies like it, failures and all-around wasteful spending on Obama's watch? It is inexcusable. Where is the outrage?

Also, would anybody care to please answer without childish name-calling and unnecessary flaming. What the difference is between a liberal and a progressive?






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Wild Thang
New Orleans Saints Fan
Who Dat Nation!!!! 438
Member since Jun 2009
21944 posts

re: What really went wrong with healthcare.gov


This makes me feel confident the govt will do a good job handling our health care.

Well done Liberals. Well done.






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RCDfan1950
LSU Fan
United States
Member since Feb 2007
9701 posts

re: What really went wrong with healthcare.gov


Follow the money (contractors). They'll be Obama cronies...short on professional skill 'merit' and big on social justice 'need'.

And just like with Benghazi, F&F, IRS, NSA, etc., the buck will not be found stopping with ANYBODY. No accountability.

Guard your health. I'm hitting the NordicTrac/Bowflex now.

Forward.






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Eighteen
LSU Fan
Member since Dec 2006
16374 posts

re: What really went wrong with healthcare.gov


quote:

Someone didn't do their job and shouldn't get paid 100% as a result.


On the contrary, they get paid more to fix it.






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oklahogjr
Arizona State Fan
Gold Membership
Member since Jan 2010
21882 posts

re: What really went wrong with healthcare.gov


quote:

On the contrary, they get paid more to fix it.

if the frick up came from the government this is exactly what will happen. The IT company might have even known that it would fail overall but if it met the scope of that contract their more incentivized company wise to not fix that problem out of the scope of the contract and let it go because now you can charge whatever you want to fix it. Unless the government is going to pay someone to basically start the whole project over again.






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RCDfan1950
LSU Fan
United States
Member since Feb 2007
9701 posts

re: What really went wrong with healthcare.gov


quote:

known that it would fail overall but if it met the scope of that contract their more incentivized company wise to not fix that problem out of the scope of the contract and let it go because now you can charge whatever you want to fix it.


God Almighty...perfectly symbolic of the whole Obama Health Care strategy...which is a slash and burn march to Single Payer.

Insanity and delusion on parade.






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oklahogjr
Arizona State Fan
Gold Membership
Member since Jan 2010
21882 posts

re: What really went wrong with healthcare.gov


quote:


God Almighty...perfectly symbolic of the whole Obama Health Care strategy...which is a slash and burn march to Single Payer.

Insanity and delusion on parade.

that's the free market doing. Companies will do stuff like this to other companies just as quickly as they'll do it to the government because it makes them more money. For example anytime we customize something or develop a custom solution we'd do the same because we aren't paid to work outside the scope of the contract. I'm not going to screw my costing up on a project because you didn't tell me about everything.






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