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Napoleon
New Orleans Saints Fan
Member since Dec 2007
31199 posts

Being forced to grat at a restaurant with a small group :-(


(TLDR notes at bottom)

I had to take some kids out to eat. I let them pick, and they picked Applebee's. Man I HATE that place, but the girls wanted it.

Anyway. No drinks at all until after the app hit the table. No silverware until after the food came out. (no napkins for the app at all had to take some from the bar) The server was never around. No refills when we ran low. The sides were wrong on two dishes. And she brought the kids deserts out one after the other. You always bring food out together. Especially with two competitive kindergarteners.

So I told a manager our qualms. Wasn't upset at all. I told my g/f that I was going to just give her 15% which is what I give for bad service. 10% for shite service. Being it was bad, but not shit, so she still deserved 15% (Even though she asked me "why don't you look happy) It's not a place you go for great service.


Anyway bill comes..

18% added to the bill.

We only had two adults and two kids. That's two guests, the check said two guests. Why charge me 18%.

I feel for the Preacher who stiffed the server now.
It was the principle of the matter.

Just crappy. I hate being forced to pay a tip. Especially when service was bad.



TLDR people

went to crap chain, got rally bad service, wanted to tip 15% but was forced to tip 18%

Feel its wrong to force one to tip







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TheHardyBadger
Florida Fan
Panhandle
Member since Feb 2012
131 posts

re: Being forced to grat at a restaurant with a small group :-(


Applebee's has rats





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3rdRowTrashTalker
LSU Fan
Drunk between Kirby and the Nat
Member since Aug 2011
1624 posts

re: Being forced to grat at a restaurant with a small group :-(


Eh - I see what you're saying but how much was 3% more at applebee's really?





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Tigerfan7218
LSU Fan
Baton Rouge
Member since Nov 2010
7466 posts

re: Being forced to grat at a restaurant with a small group :-(


Should have brought it up with a manager, generally the rule is either 5 or 8, but all the places I've worked at have counted kids except one.





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Navajo61490
LSU Fan
Baton rouge
Member since Dec 2011
1689 posts

re: Being forced to grat at a restaurant with a small group :-(


Applebee's I guess does it bc of the "clientele" that comes in and tries to protect their servers


Eta: bad service blows, sorry



This post was edited on 2/24 at 9:51 pm


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GeauxWrek
USA Fan
Somewhere b/w Houston and BR
Member since Sep 2010
2529 posts

re: Being forced to grat at a restaurant with a small group :-(


#poorpeopleproblems





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csorre1
LSU Fan
Baton Rouge
Member since Apr 2010
3098 posts

re: Being forced to grat at a restaurant with a small group :-(


Applebees gonna crapplebees.

You literally couldn't pay me to eat there. frick that place.



This post was edited on 2/24 at 9:51 pm


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Napoleon
New Orleans Saints Fan
Member since Dec 2007
31199 posts

re: Being forced to grat at a restaurant with a small group :-(


quote:

I see what you're saying but how much was 3% more at applebee's really?


It was all principle. I hate being forced to pay for a service. Especially when the service was shite.

I tip good, I worked back and front of the house in college. Serving can be hell. But again I hate being forced.

The difference was probably only a dollar fifty. Its the principle. I didn't complain to the manager, I didn't say anything. I just go to my anonymous message board and rant like everybody else.






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Coon
Nicholls St. Fan
La 56 Southbound
Member since Feb 2005
15595 posts

re: Being forced to grat at a restaurant with a small group :-(


Mail them the tip in a tampered-with box but really only mail them crumpled up newspapers... WIN!





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southernelite
Iowa State Fan
Lake Charles
Member since Sep 2009
39944 posts

re: Being forced to grat at a restaurant with a small group :-(


I'm pretty sure you can ask to have to auto grat taken off if its that bad.





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Tigerfan7218
LSU Fan
Baton Rouge
Member since Nov 2010
7466 posts

re: Being forced to grat at a restaurant with a small group :-(


If the restaurant has a policy like 8 or more and you are under that then yea you can get that removed, if your party fits the policy you are fricked because the manager will then side with the server every time.





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Napoleon
New Orleans Saints Fan
Member since Dec 2007
31199 posts

re: Being forced to grat at a restaurant with a small group :-(


quote:

Applebee's I guess does it bc of the "clientele" that comes in and tries to protect their servers


I get that, I saw that. In there for sure.

A lot of people from the neighbor to our north.,

(and to the guy who said #poorpeopleproblems)

Go check my review on Seridipity on Friday and Cochon yesterday. That's nearly $300 in dining out, I eat out way more than average.

Kid's don't like high end places, they want crayons, spin dip and chicken fingers. Can't get that at Commander's






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Napoleon
New Orleans Saints Fan
Member since Dec 2007
31199 posts

re: Being forced to grat at a restaurant with a small group :-(


quote:

If the restaurant has a policy like 8 or more and you are under that then yea you can get that removed, if your party fits the policy you are fricked because the manager will then side with the server every time.


It was only like $1.50 difference. I don't know if they make everyone auto-tip or she saw me get up and get my silverware from the bartender, and then go back to the bartender for a refill. Maybe she thought I was going to stiff.

Never that. No biggie. I talked the girls into Katie's next time we go out. So hopefully they like it. I hate chains. Hate them.






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Spankum
LSU Fan
Miss-sippi
Member since Jan 2007
30036 posts

re: Being forced to grat at a restaurant with a small group :-(


so they had a mandatory gratuity for a table of 4?...I can't say I have ever heard of that...





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Napoleon
New Orleans Saints Fan
Member since Dec 2007
31199 posts

re: Being forced to grat at a restaurant with a small group :-(


quote:

so they had a mandatory gratuity for a table of 4?...I can't say I have ever heard of that...


Heck the check said "number of guests:2"
The kids (5 and 6) made four.

It wasn't a lot of money so I didn't say anything. My card was already charged. Just signed it, and left.

It's not a money issue, just I FEEL it's wrong to auto-grat a small party.






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Spankum
LSU Fan
Miss-sippi
Member since Jan 2007
30036 posts

re: Being forced to grat at a restaurant with a small group :-(


quote:

It wasn't a lot of money so I didn't say anything. My card was already charged. Just signed it, and left.

It's not a money issue, just I FEEL it's wrong to auto-grat a small party.


I honestly would have done the same thing...I have to say, that policy sounds so strange that I would have to do a little digging...why not send a complaint to corporate and see what comes back?...they at least need to know that you are unhappy...


ETA: here ya go... Applebees



This post was edited on 2/24 at 10:18 pm


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TorNation
LSU Fan
Sulphur, LA
Member since Aug 2008
2325 posts

re: Being forced to grat at a restaurant with a small group :-(


As bad as your service was maybe the auto gratuity was a mistake by the server. Guess we will never know since you didn't ask the restaurant manager.





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Blizzard of Chizz
Auburn Fan
Wandering around in the wilderness
Member since Apr 2012
4749 posts

re: Being forced to grat at a restaurant with a small group :-(


The first serving job I ever had in a restaurant was at Applebees. I can tell you that there should not have been a gratuity of 18% added for 2 adults and 2 kids. It's only when there are 8 or more guests that gratuity is added automatically by the computer (the server has to enter in the number of people in a party in order to start a new check). It's also a suggested gratuity, not something you are required to pay. If your service was that bad, and I agree it was bad, you should call up there tomorrow and complain. They will take care of it for you.





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Napoleon
New Orleans Saints Fan
Member since Dec 2007
31199 posts

re: Being forced to grat at a restaurant with a small group :-(


I wasn't given an option.

It was amount, then tip. The tip wasn't on the check.

The check was like $45. But then after she scanned the card, she came back with the receipt to sign. On it it had the amount. Then the $8.56 tip already on it. A line for an additional tip. Then the signature line. I just signed it and left.

Dumbly I didn't keep my receipt. I left the copy on the table too.

It was just a few bucks. It's been years since I've been to Applebee's. I just let a six year old pick, that was her pick.







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Blizzard of Chizz
Auburn Fan
Wandering around in the wilderness
Member since Apr 2012
4749 posts

re: Being forced to grat at a restaurant with a small group :-(


even when the card runs and you see that gratuity on the check that you sign, you still are not required to pay it.. An original check with gratuity will say something like "For your convenience an optional 18% gratuity has been added to your check". It sounds to me like she printed your check without gratuity and then added it before she ran the card. They can pull up your receipt pretty easily, you don't have to have one.. I would complain because if he or she did that to you, then they probably do that to other tables as well.





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