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Started By
Message
Palmetto State website sucks
Posted on 1/30/24 at 11:37 am
Posted on 1/30/24 at 11:37 am
Been trying to checkout a Pistol lower since Saturday. Can't get past the shipping section in checkout. I called them and they said they were having issues. I asked if they could check me out over the phone and was told no. Apparently they can't do phone orders over the phone.
Their website has issues regularly. You would think a company that does the majority of their business online would have a better website.
Their website has issues regularly. You would think a company that does the majority of their business online would have a better website.
12
Posted on 1/30/24 at 11:58 am to lsufan1971
quote:
Apparently they can't do phone orders over the phone.
So there are other ways to making phone orders?
Posted on 1/30/24 at 12:28 pm to lsufan1971
Have you tried a different web browser or in incognito mode? Sometimes website issues stem from cookies.
Posted on 1/30/24 at 1:02 pm to NOLAGT
quote:
Have you tried a different web browser or in incognito mode? Sometimes website issues stem from cookies.
I have tried 3 different browsers from 2 different machines plus my phone. Incognito doesn't work either. I talked to them and they know they have issues.
This post was edited on 1/30/24 at 1:04 pm
Posted on 1/30/24 at 1:30 pm to lsufan1971
Ehh ah well I tried 
I have had web issues and the companies tell me they had issues and it still turned out to be the cookies. Good luck 
I have had web issues and the companies tell me they had issues and it still turned out to be the cookies. Good luck 
Posted on 1/30/24 at 2:06 pm to NOLAGT
Yes. I had ordered and was billed for a 300 blackout which never shipped and after speaking with them could not find the order?? WTF! They can keep their shite!
Posted on 1/30/24 at 2:12 pm to lsufan1971
Haven’t ordered from them in the last six months but have had many seamless purchases through their website
Posted on 1/30/24 at 3:07 pm to lsufan1971
might have to turn off ad blockers. they typically block pop-ups that are basically "confirmation" windows.
Posted on 1/30/24 at 3:08 pm to bengalman
quote:
I had ordered and was billed for a 300 blackout which never shipped and after speaking with them could not find the order??
chargeback via your card's bank. they'll find that order if they want to keep their money.
Posted on 1/30/24 at 3:43 pm to finchmeister08
I ordered a few things online first of the year and it went very smoothly
Posted on 1/30/24 at 3:46 pm to lsufan1971
The page with their cart has a very slow progressive load feature that pissed me off last time I got something from there. I had to get used to just going to the page and waiting for it to do its stupid thing.
Posted on 1/30/24 at 4:08 pm to finchmeister08
quote:
might have to turn off ad blockers. they typically block pop-ups that are basically "confirmation" windows.
I tried to go through the process with Chrome in Incognito mode. If it doesn't work with that then it ain't gonna work.
The problem is one I click checkout and it goes to Shipping. The shipping button is just Blue and won't do anything. Looking through the java code in Chrome devtools. They have a broken HTML link to an outside third party verification tool.
This post was edited on 1/30/24 at 4:15 pm
Posted on 1/30/24 at 5:21 pm to lsufan1971
I've ordered from them (guns and ammo) 6-7 times over the last 15-18 months. I've never had an issue.
Posted on 1/30/24 at 7:18 pm to lsufan9193969700
Same here. Have spent way too much at PSA over the years and no issues whatsoever.
Posted on 1/30/24 at 9:04 pm to lsufan1971
I just had one delivered Friday. No problems.
Posted on 1/31/24 at 5:18 am to lsufan1971
I have never had a problem with them.
Posted on 1/31/24 at 9:46 pm to lsufan1971
Must be the high traffic after the shot show. I’ve never had an issue with any purchases on their website. The website is usually quick and efficient.
Posted on 2/1/24 at 2:15 pm to lsufan1971
The issue ended up being something wrong with my user account. They deleted the account. Once I re did tge account it worked.
Posted on 2/1/24 at 2:21 pm to lsufan1971
I've never had a problem purchasing anything from their website.
I know a couple of people that work in their JJE offices and they say almost every problem their customer service reps encounter are user-end related. Usually multiple bad PW attempts or failure to toggle the consent box. Others are bad FFL shipping addresses or shipping to a local FFL that may be having issues with their renewals, expired FFLs, etc. I've never experienced that problem because I have all my FFL orders shipped to their Fernandina Road main store and I pick it up there but I have been told that's an issue sometimes.
I know a couple of people that work in their JJE offices and they say almost every problem their customer service reps encounter are user-end related. Usually multiple bad PW attempts or failure to toggle the consent box. Others are bad FFL shipping addresses or shipping to a local FFL that may be having issues with their renewals, expired FFLs, etc. I've never experienced that problem because I have all my FFL orders shipped to their Fernandina Road main store and I pick it up there but I have been told that's an issue sometimes.
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