Costa Del Mar repair question - 6/19/13 | TigerDroppings.com
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LEASTBAY
LSU Fan
Member since Aug 2007
4040 posts

Costa Del Mar repair question

Sent mine in today for a shattered lens, I notice they dont make the model I have anymore. Do they have backups of lenses from older models or will I have to pick out a new style? I had to try these on because some of the models dont fit. Just wondering if I need to go to a store and try some on if they tell me to pick a new one.


KingRanch
LSU Fan
The Ranch
Member since Mar 2012
58788 posts
Online

re: Costa Del Mar repair question
if they don't have any of those lenses they will offer to send you a new similar pair at a discounted rate


LEASTBAY
LSU Fan
Member since Aug 2007
4040 posts

re: Costa Del Mar repair question
also I notice ebay has lenses for $40, anyone tried these?


HebertFest08
LSU Fan
The Coast
Member since Aug 2008
4015 posts

re: Costa Del Mar repair question
quote:

f they don't have any of those lenses they will offer to send you a new similar pair at a discounted rate

pretty sure this would be the route... they are pretty good about making shite right.


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aVatiger
LSU Fan
Springville, Va/Portland, Me
Member since Jan 2006
23081 posts

re: Costa Del Mar repair question
cut your loses and buy da Jim's


LEASTBAY
LSU Fan
Member since Aug 2007
4040 posts

re: Costa Del Mar repair question
Yeah. I won't be buying. Costas again I think. I had another brand which was more durable but I cannot think of the name. Someone stole them from my truck.


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Bullredbf
LSU Fan
thibodaux
Member since Feb 2013
493 posts

re: Costa Del Mar repair question
Hiw old are your glasses? Costa only covers the frames for lifetime. The lenses are limited. At least thats how it use to be.


LEASTBAY
LSU Fan
Member since Aug 2007
4040 posts

re: Costa Del Mar repair question
A few years old. Swordfish model. I'm gonna get them fixed either way I think unless its over $75


4LSU2
LSU Fan
Madisonville
Member since Dec 2009
24267 posts

re: Costa Del Mar repair question
Costa has the best customer service on replacing their damaged product out there. The process is painless as can be. The only thing is you have to give up your shades for a few weeks. I bought a new pair on Sunday after being a loyal Costa customer for over six years. I've been through three pairs in that time. I crushed one pair I had for several years on my wedding night, lost my replacement pair shortly thereafter, and still have my third pair. The only reason I got a new pair is because I simply wanted a new pair.

I looked at all brands this past weekend and simply had no reason to stray from Costa. They will continue to have my business until something drastic changes.


LEASTBAY
LSU Fan
Member since Aug 2007
4040 posts

re: Costa Del Mar repair question
we'll see how it turns out customer service is everything


4LSU2
LSU Fan
Madisonville
Member since Dec 2009
24267 posts

re: Costa Del Mar repair question
They will get them and notify you they received them. The next step is inspecting them to determine the repairs. If it is proven to be a defective product, they will either send you a brand new pair, or credit the amount at MSRP and ask you what pair you would like next. If your pair cost $179 new and the pair you want is $219, you owe the $40 difference.

If the issue is your fault by abuse, they will contact you to devise a plan on how you wish to proceed. Replacement lenses costs around $40 to $75. You pay the amount and get your shades back in no time.


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AUCE05
USA Fan
Member since Dec 2009
13562 posts

re: Costa Del Mar repair question
I sent mine back last week. Triple tails with the 400g. 79.99 for lens replace, and 11.99 for frame damage. They're 5 years old, so 100 bucks for new costas. Not bad.


Sheesh125
LSU Fan
Member since Nov 2012
49 posts

re: Costa Del Mar repair question
Just sent mine in for damaged frame and 1 cracked lens. They want $40 for 400G lens and $90 for Stringer frame. I am not gonna pay for the repair because I just bought a brand new pair of Jose 580G for $169 on ebay with free shipping. While Costa wants $259 on their website.


LEASTBAY
LSU Fan
Member since Aug 2007
4040 posts

re: Costa Del Mar repair question
my frame is in mint condition but my lens is cracked, pretty sure its the 400g I cant remember though


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highcotton2
Auburn Fan
Alabama
Member since Feb 2010
2353 posts

re: Costa Del Mar repair question
quote:

Swordfish model.


I have a pair of the Swordfish model. Did yours squeeze the hell out of your head? I do not consider myself to have a melon head but the ones I bought were really tight. Ended up having to send them back and get adjusted and they fit perfect.


LEASTBAY
LSU Fan
Member since Aug 2007
4040 posts

re: Costa Del Mar repair question
quote:

I have a pair of the Swordfish model. Did yours squeeze the hell out of your head?


no but I have kind of a smaller size head, they were snug but I could see where they would hurt someone with a big head


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4LSU2
LSU Fan
Madisonville
Member since Dec 2009
24267 posts

re: Costa Del Mar repair question
quote:

Just sent mine in for damaged frame and 1 cracked lens. They want $40 for 400G lens and $90 for Stringer frame. I am not gonna pay for the repair because I just bought a brand new pair of Jose 580G for $169 on ebay with free shipping. While Costa wants $259 on their website.


The pair I bought on Sunday are Jose's with tortoise frames, 580 Amber lens. $179 at bass pro. I had $150 of gift cards and spent $40 out of pocket.


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Icansee4miles
LSU Fan
Trolling the Tickfaw
Member since Jan 2007
16444 posts

re: Costa Del Mar repair question
quote:

I crushed one pair I had for several years on my wedding night







greasemonkey
Alabama Fan
Macclenny Fl aka south JAWJA
Member since Aug 2012
2642 posts

re: Costa Del Mar repair question
my dog chewed up my costas once.
all I had left was 1 lense and 1 of the arms
I sent them in not really thinking they would fix them.
Got a brand new pair freeeee...

This was 15yrs ago though.


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4LSU2
LSU Fan
Madisonville
Member since Dec 2009
24267 posts

re: Costa Del Mar repair question
It was one helluva evening. We left the reception on a catamaran to go to the bars down the bay in Pensacola Beach. I missed my step getting off of the boat and ended up being caught between the dock pylon and the boat. My glasses were around my neck and did not make the fall.


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