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Uber's new cancellation policy
Posted on 5/5/16 at 4:33 pm
Posted on 5/5/16 at 4:33 pm
So I ordered an uber here in dfw and it let me know uber has a new policy where if you cancel a ride after 2 min you will be charged a fee (~$5). I completely am behind this, I get cancelling once someone has driven an excessive distance to reach you and then you abruptly cancel, you should owe $5 for being a dick. But the question is, if a driver cancels on you after 2 min why don't you get a $5 credit? If uber is truly just a "marketplace" connecting riders and drivers shouldn't the rules go both ways?
13
Posted on 5/5/16 at 4:34 pm to reb13
I know this is kind of off topic, but do they have Uber in Oxford yet?
Posted on 5/5/16 at 4:35 pm to reb13
It's only gonna get worse
Posted on 5/5/16 at 4:35 pm to reb13
My driver canceled on me the other night and I disputed the 5 dollar charge and uber issued a credit... It took like 5 seconds and like 3 taps on my phone.
Posted on 5/5/16 at 4:36 pm to burdman
Um they did, but then the cops started arresting and ticketing them. I'm not sure about this exact moment but I thought I read where uber was coming back. Would be awesome.
Posted on 5/5/16 at 4:36 pm to reb13
quote:from what i remember you couldnt just cancel your ride whenever. I believe i have been charges a fee when i canceled a ride a few mins later when plans changed.
So I ordered an uber here in dfw and it let me know uber has a new policy where if you cancel a ride after 2 min you will be charged a fee (~$5). I completely am behind this, I get cancelling once someone has driven an excessive distance to reach you and then you abruptly cancel, you should owe $5 for being a dick. But the question is, if a driver cancels on you after 2 min why don't you get a $5 credit? If uber is truly just a "marketplace" connecting riders and drivers shouldn't the rules go both ways?
Posted on 5/5/16 at 4:37 pm to Tyler9258
quote:
My driver canceled on me the other night and I disputed the 5 dollar charge and uber issued a credit... It took like 5 seconds and like 3 taps on my phone.
But you should actually get a $5 credit for your next ride if it is truly a marketplace where uber has "no" side.
Posted on 5/5/16 at 4:37 pm to TigerWise
shutup cabbie
Posted on 5/5/16 at 4:37 pm to reb13
quote:Because you didn't do anything.
But the question is, if a driver cancels on you after 2 min why don't you get a $5 credit?
Posted on 5/5/16 at 4:37 pm to reb13
An uber driver cancelled on me and I was charged $5. It only happened once and I called and got my money back.
Posted on 5/5/16 at 4:38 pm to reb13
A marketplace is only responsive to supply and demand. If enough folks stopped using Uber because they didn't reciprocate the $5 cancellation policy, they'd start reciprocating it. As it stands, they're offering a supply of a service (with conditions) and the demand is still there.
Market forces don't mean automatic reciprocity.
Market forces don't mean automatic reciprocity.
This post was edited on 5/5/16 at 4:39 pm
Posted on 5/5/16 at 4:38 pm to CarRamrod
quote:
from what i remember you couldnt just cancel your ride whenever. I believe i have been charges a fee when i canceled a ride a few mins later when plans changed.
No, I think you should be charged if you cancel. But why don't drivers get charged if they accept and then cancel?
Posted on 5/5/16 at 4:38 pm to reb13
quote:
But the question is, if a driver cancels on you after 2 min why don't you get a $5 credit?
Theoretically a driver has justifiable reasons to cancel. They don't even have to accept a request when they are notified of it if it is too far away from them, so a rider getting a credit from a canceler is kinda irrelevant (or should be).
This post was edited on 5/5/16 at 4:40 pm
Posted on 5/5/16 at 4:38 pm to reb13
What do they charge the Uber driver who cancels the ride because they get lost??
Posted on 5/5/16 at 4:39 pm to boosiebadazz
quote:This.
Market forces don't mean automatic reciprocity.
If I used the word reciprocation, is that wrong? I use that word sometimes.
Posted on 5/5/16 at 4:40 pm to lsuwontonwrap
quote:
What do they charge the Uber driver who cancels the ride because they get lost??
Driving time if that turned out to be one cancellation too many.
Posted on 5/5/16 at 4:43 pm to boosiebadazz
quote:
Market forces don't mean automatic reciprocity.
That's valid, but eBay doesn't charge a buyer who just doesn't pay the seller. They get negative feedback and move on. I use eBay because uber specifically related themselves to the eBay marketplace model. But like you said if enough people complain/stop using things would probably change.
Posted on 5/5/16 at 4:47 pm to reb13
quote:
But why don't drivers get charged if they accept and then cancel?
It simply affects their acceptance rate.
Posted on 5/5/16 at 4:51 pm to reb13
eBay is the third-party facilitator of the exchange of goods. Uber does the same for a service. You can argue the Uber driver begins the service when he accepts your request and travels that way. The eBay seller doesn't start to fulfill his part of the bargain until he exchanges the good.
It's really just a money grab by Uber, but they do have a flimsy argument to justify the fee.
It's really just a money grab by Uber, but they do have a flimsy argument to justify the fee.
Posted on 5/5/16 at 5:14 pm to dgnx6
quote:
An uber driver cancelled on me and I was charged $5. It only happened once and I called and got my money back.
Am I missing something here? Why would the passenger be charged if the driver cancels?
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