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Started By
Message
Progressive concierge claims service questions.
Posted on 2/23/17 at 11:11 am
Posted on 2/23/17 at 11:11 am
My truck got hit at the parade last night. Some idiot clipped the rear quarter while parking and left me with a broken tail light and a nice dent in the quarter panel. They left no note and I did not make a police report, because it was New Orleans, and it takes 4 hours to get a cop for a accident without injury 
My deductible is only $250 and I have $50/day rental car coverage.
My question is, (I've never made a claim before) do I pay when I bring it to them? Do I pay for the rental and get reimbursed?
I was planning to use the truck this week, so I need something at least a small SUV to replace it while it is getting work, do I get to pick the rental I get or will I just get an Impala or a camry like most people seem to get?
I probably would do better bringing it to a shop and all, but I want to go the quickest route with so much going on the next week.
Just never used this service before. I swear the rep said I didn't need anything but my driver's license, but in my experience you need to pay a deposit (via credit card) to rent a car and you need to pay the deductible.
I being the cheapest person on the OT would like to defer paying anything until next week if at all possible.
My deductible is only $250 and I have $50/day rental car coverage.
My question is, (I've never made a claim before) do I pay when I bring it to them? Do I pay for the rental and get reimbursed?
I was planning to use the truck this week, so I need something at least a small SUV to replace it while it is getting work, do I get to pick the rental I get or will I just get an Impala or a camry like most people seem to get?
I probably would do better bringing it to a shop and all, but I want to go the quickest route with so much going on the next week.
Just never used this service before. I swear the rep said I didn't need anything but my driver's license, but in my experience you need to pay a deposit (via credit card) to rent a car and you need to pay the deductible.
I being the cheapest person on the OT would like to defer paying anything until next week if at all possible.
This post was edited on 2/23/17 at 11:12 am
7
Posted on 2/23/17 at 11:13 am to Napoleon
It depends.
Every rental I've gotten was paid by the insurer. Meaning, I didn't front the money.
I've typically paid deductibles to the body shop (insurer pays costs minus your deductible), but that can vary I think.
Every rental I've gotten was paid by the insurer. Meaning, I didn't front the money.
I've typically paid deductibles to the body shop (insurer pays costs minus your deductible), but that can vary I think.
Posted on 2/23/17 at 11:14 am to Napoleon
Tell them to authorize a rental. If you have rental coverage, they pay up to your covered amount. You will have to leave a card deposit.
I would NOT use their service. It's lowest bidder.
I typically check around for who the major luxury dealerships are using for hail or storm damage. Use them.
You pay at time of pickup.
I would NOT use their service. It's lowest bidder.
I typically check around for who the major luxury dealerships are using for hail or storm damage. Use them.
You pay at time of pickup.
Posted on 2/23/17 at 11:16 am to Napoleon
with a $50/day car rental you should be able to get something better than an Altima or camry, and your insurance company should get better rates from the rental place than you would on your own.
And if you want something nicer than $50/day will pay then you can cover the extra.
And if you want something nicer than $50/day will pay then you can cover the extra.
Posted on 2/23/17 at 11:19 am to X123F45
they say they warranty the work for the life of the car in my hands.
I cannot go to different shops, horrible time for that. I'm going out of town and was taking my truck.
So now I need to replace it asap.
I cannot go to different shops, horrible time for that. I'm going out of town and was taking my truck.
So now I need to replace it asap.
Posted on 2/23/17 at 11:24 am to X123F45
quote:
Tell them to authorize a rental. If you have rental coverage, they pay up to your covered amount. You will have to leave a card deposit.
Posted on 2/23/17 at 11:24 am to Napoleon
How much would the repair cost you out of pocket?
Hijack time
WYHI? for dat vanishing deductible? Oh wait that is Allstate, but WYHI?
Hijack time
WYHI? for dat vanishing deductible? Oh wait that is Allstate, but WYHI?
Posted on 2/23/17 at 11:26 am to YouAre8Up
I was asking about concierge claims. My wife did it with her car last year. You drop off your wrecked vehicle and they have a rental car waiting for you.
She said she didn't pay anything up front at all. I can't remember if she used a card to secure the rental.. I guess that isn't a problem since it's just a deposit.
She said she didn't pay anything up front at all. I can't remember if she used a card to secure the rental.. I guess that isn't a problem since it's just a deposit.
Posted on 2/23/17 at 11:28 am to LSU_Saints_Hornets
probably like $2k-3k.
But I have a $25 deductible, large accident forgiveness and all that jazz. Plus rental car coverage.
Good timing because once this six months was up, I was going to put that truck on liability only.
(2006 Tacoma)
But I have a $25 deductible, large accident forgiveness and all that jazz. Plus rental car coverage.
Good timing because once this six months was up, I was going to put that truck on liability only.
(2006 Tacoma)
Posted on 2/23/17 at 11:29 am to Napoleon
No, you don't pay your deductible...they just deduct it from the check they send to you for the damages.
I've never had to pay upfront for a rental car. Just let your claim adjuster know that you need a rental and they should setup with Enterprise (or whatever rental car company Progressive uses) and get you authorized. You go pickup the rental car and they bill it directly to insurance company. Usually the rental car company requires a credit card on file for you in case you bring the car back damaged, but they don't charge the card up front.
If rental car company offers you their own insurance, decline it. Your Progressive policy will cover you and the rental car so no need to pay for an extra coverage through the rental car company.
I've never had to pay upfront for a rental car. Just let your claim adjuster know that you need a rental and they should setup with Enterprise (or whatever rental car company Progressive uses) and get you authorized. You go pickup the rental car and they bill it directly to insurance company. Usually the rental car company requires a credit card on file for you in case you bring the car back damaged, but they don't charge the card up front.
If rental car company offers you their own insurance, decline it. Your Progressive policy will cover you and the rental car so no need to pay for an extra coverage through the rental car company.
Posted on 2/23/17 at 11:40 am to Tiger Prawn
but I'm not planning on going to a shop or to a rental car company, they are supposed to set it all up. Waiting for the rep to call me back.
I would rather go to my friend's shop but he is out of town and his employees don't know me.
I would rather go to my friend's shop but he is out of town and his employees don't know me.
Posted on 2/23/17 at 11:45 am to Napoleon
quote:
probably like $2k-3k.
Yea just go ahead file that claim.
Insurance is scam anyways.
Posted on 2/23/17 at 12:01 pm to Napoleon
Just got off phone, I get a medium SUV or a full size truck (or a minivan) and then no payment until I pick up my truck and no deposit needed as they guarantee the rental.
Happy with the service so far.
No fault accident, won't affect my policy she said.
Happy with the service so far.
No fault accident, won't affect my policy she said.
Posted on 2/23/17 at 12:06 pm to Napoleon
You put a $50 deposit down at the rental car place. They give it back to you when you turn the car back in with no damage. Progressive will pay for the rest.
Posted on 2/23/17 at 8:00 pm to Napoleon
I got the car, no deposit at all.
Nothing paid.
Also, I definitely have a stalker on here,
someone went and downvoted my last so many posts.
How sad do you have to be?
Nothing paid.
Also, I definitely have a stalker on here,
someone went and downvoted my last so many posts. How sad do you have to be?
Posted on 2/23/17 at 8:08 pm to Napoleon
come on Nappy
We all thought you drove a 250 king ranch to those repair jobs...
We all thought you drove a 250 king ranch to those repair jobs...
Posted on 2/23/17 at 8:10 pm to Napoleon
Progressive has their own body shops with rentals and you pay them the deductible. If you want, you have the right to bring it anywhere you want. It's just not as convenient and fast.
Posted on 2/23/17 at 8:13 pm to Drop4Loss
quote:
We all thought you drove a 250 king ranch to those repair jobs...
Not an F150, an E150. lol
I should get King ranch seats for it tho.
The Taco is my personal vehicle. Liking my rental though, pretty peppy.
Posted on 2/23/17 at 8:22 pm to Napoleon
OP: Not that I work for this particular company, but I can answer your question.
Your deductible is due after repairs are complete.
You will usually have $50.00 deposit for the rental, credit or debit card.
Generally, the Service Center is the most efficient way to do this, plus you get the guarantee.
Side Note- You are almost always better off repairing small stuff on your own rather than filing a claim. You will pay for it in the long run, especially if you need to make another claim, or God forbid you get in an accident and it's your fault. Even little minor nothing claims can have a serious impact on your rates in the future.
Your deductible is due after repairs are complete.
You will usually have $50.00 deposit for the rental, credit or debit card.
Generally, the Service Center is the most efficient way to do this, plus you get the guarantee.
Side Note- You are almost always better off repairing small stuff on your own rather than filing a claim. You will pay for it in the long run, especially if you need to make another claim, or God forbid you get in an accident and it's your fault. Even little minor nothing claims can have a serious impact on your rates in the future.
This post was edited on 2/23/17 at 8:24 pm
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