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Started By
Message
DIRECTV help
Posted on 6/25/17 at 3:25 pm
Posted on 6/25/17 at 3:25 pm
I am moving later this week and trying to get DIRECTV and interwebs set up in new house. Att/dtv is telling me they won't do it until the previous customer cancels and pays. How in the hell am I supposed to control that? Any ideas?
9
Posted on 6/25/17 at 3:26 pm to patnuh
Cut the chord bro.
Save the money.
Save the money.
Posted on 6/25/17 at 3:27 pm to im4LSU
Sure bro. What about internet?
Posted on 6/25/17 at 3:28 pm to patnuh
Tell them (ATT/DTV) if they don't take care of the problem you are going with Cox. They will fold like a cheap suit.
Posted on 6/25/17 at 3:33 pm to patnuh
Lulz. Their receiver ID's have nothing to do with you. The rep you spoke with probably has trouble tying his/her own shoelaces. Once again, you are using your receivers not the deadbeat's receivers that won't pay their bill. Tell the rep to stop fricking with you because they're dead wrong.
Posted on 6/25/17 at 3:35 pm to patnuh
Person I talked to at DTV just called the current owners and asked them if they needed to cancel service soon. Talk to a supervisor and you might luck out.
Posted on 6/25/17 at 3:39 pm to patnuh
This company is such a joke. I just cancelled my service with them because I was under the impression I had a yearly contract and not a 2-year. They tried to up my bill from the promotional $63/month to $120. I rarely use cable to begin with other than sports.
I called and cancelled and they said they'd charge me $20 a month for the remaining months on my contract as an early termination fee. I said fine with me, I'm still saving money.
Fast forward to last week and they never sent me the boxes to return the equipment and they charge me $120. I call and curse out the rep I spoke to because they said they had no record of me calling and cancelling my contract. They said they'd have to go back and search their records for any call I made and review the recording to determine if I can get refunded.
Such a BS company. frick them. I'e gotten pissed off all over again just typing this.
I called and cancelled and they said they'd charge me $20 a month for the remaining months on my contract as an early termination fee. I said fine with me, I'm still saving money.
Fast forward to last week and they never sent me the boxes to return the equipment and they charge me $120. I call and curse out the rep I spoke to because they said they had no record of me calling and cancelling my contract. They said they'd have to go back and search their records for any call I made and review the recording to determine if I can get refunded.
Such a BS company. frick them. I'e gotten pissed off all over again just typing this.
Posted on 6/25/17 at 3:49 pm to patnuh
Ps Vue. 200x better.
Posted on 6/25/17 at 4:00 pm to patnuh
Switch to dish
Posted on 6/25/17 at 4:33 pm to dualed
Had a similar problem with Cox years ago. Came and picked up equipment then said I didn't give them back the correct modem, that I gave them the free modem back and they would have to charge me for the modem I didn't return. I paid for the modem that I had.
They never got money from me. Had a friend that worked there that took care of it for me.
They never got money from me. Had a friend that worked there that took care of it for me.
Posted on 6/25/17 at 4:59 pm to patnuh
Cut the cord and throw a friend or family $20 a month for their logins.
Stop paying these assholes.
Stop paying these assholes.
Posted on 6/25/17 at 5:09 pm to patnuh
This is just a blantant money grab by these assholes to hold you hostage hoping you will throw in on someone else's delinquent account.
It's criminal.
It's criminal.
Posted on 6/25/17 at 5:15 pm to dualed
Worst customer service of any company. fricking horrible.
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