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Started By
Message
Charter Internet down across the nation
Posted on 8/11/16 at 9:57 pm
Posted on 8/11/16 at 9:57 pm
Terrorist attack?
How am I supposed to get on the Internet?
How am I supposed to get on the Internet?
12
Posted on 8/11/16 at 9:59 pm to theunknownknight
You're here, aren't you?
Posted on 8/11/16 at 10:00 pm to AnonymousTiger
How?
Posted on 8/11/16 at 10:00 pm to theunknownknight
Yeah, they just came out and took credit for the attack.
Posted on 8/11/16 at 10:00 pm to theunknownknight
quote:
How?
Mandela Effect
Posted on 8/11/16 at 10:02 pm to theunknownknight
Posted on 8/11/16 at 10:02 pm to theunknownknight
Having issues in Lafourche parish.
Posted on 8/11/16 at 10:06 pm to crazytigerfan69
Livingston is up and running.
Posted on 8/11/16 at 10:09 pm to theunknownknight
Heard the got a whole mess'a internet down Californee-way.
Posted on 8/11/16 at 10:20 pm to theunknownknight
Charter cutting out here in Guam.
Posted on 8/11/16 at 10:21 pm to theunknownknight
No it's not
Posted on 8/11/16 at 10:27 pm to MrSmith
Yes. It's an outage from Alabama up thru North Carolina. A voip host dropped out. Techs and engineers are on it as we speak. Happened about 8:21 central time. I'm a supervisor at a charter call center. 3200 calls in the que in my center alone.
Posted on 8/11/16 at 10:28 pm to theunknownknight
Just change your DNS servers to Google's. Problem solved.
Posted on 8/11/16 at 10:33 pm to 7thWardTiger
In 2016, it kinda surprises me that people still take the time to call over an outage. If you reset your router and nothing happens, it's probably beyond the call center's ability to help.
It's annoying that you don't get reimbursed for downtimes, but yelling at a minimum wage customer service rep isn't going to accomplish anything but getting hung up on.
It's annoying that you don't get reimbursed for downtimes, but yelling at a minimum wage customer service rep isn't going to accomplish anything but getting hung up on.
Posted on 8/11/16 at 10:33 pm to 7thWardTiger
3200 and rising while posting on TD. Well done, sir.
Posted on 8/11/16 at 10:41 pm to PowerTool
Comcast in Houston reimburses for outages. I was down for 4 hours last month and got a $5 credit.
Posted on 8/11/16 at 10:42 pm to ZoneLiftGMC
That surprises me. I hated comcast customer service with a passion when I had them.
Posted on 8/11/16 at 10:43 pm to PowerTool
quote:
yelling at a minimum wage customer service rep isn't going to accomplish anything but getting hung up on.
Screw you, it makes mate feel better. Now quit posing and get my internet back up you minimum wage sum bitch.
Posted on 8/11/16 at 10:44 pm to PowerTool
If an outage last more than 4 hours and you stay on the line after the call back to let you know it's cleared is given to you, then we will credit you for a day of service.
And to the other poster, it's not my job to answer phones, I just make sure my team is answering phones and providing the best customer service. Plus....it's my lunch break.
And to the other poster, it's not my job to answer phones, I just make sure my team is answering phones and providing the best customer service. Plus....it's my lunch break.
Posted on 8/11/16 at 10:46 pm to Five0
quote:charter starts its internet/repair workers out at the 14 dollar mark or even more depending on degrees/experience. But 14.00 is our min.
minimum wage sum bitch.
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