The lady at BCBS was very rude and refused to let me speak to anyone else, saying everyone else has the same computer system and she was telling me what it said. She said, "You'll have to get your doctor to prescribe something that's covered." I told her there is no other treatment for his condition, and she said "Well, I guess you're just going to have to buy it then, aren't you?"
Sounds like you got the same B I got when I called, just hateful and uncaring. I wanted to speak to a supervisor and was denied---I thought it was because I told her she was being rude and unhelpful. All I wanted was a question answered (not bill related).
Now, yesterday, for the first time EVER, I receive a bill because BC/BS denied coverage of a regular, everyday medical treatment. Makes me wonder if the B flagged my name. So I've got to call BC/BS again.
I don't really know who else to
call, except maybe the insurance commissioner office for advice. Or maybe the State Rep can put us in touch with someone higher up the ladder at BC/BS.
As his disease progresses, they will pay for things to keep him alive. But they won't pay for the meds that will prevent/prolong that from happening. I don't get it
This is horrible, and I'm very afraid Obamacare is going to make situations like this more common. Prayers that you get the help you need for your son.