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Started By
Message
Retail banking and bankers?
Posted on 8/8/16 at 2:45 pm
Posted on 8/8/16 at 2:45 pm
Are they getting worse by the day? Absolutely horrible customer service. I feel like I am the one doing the work for them (although I am the one paying closing costs), having to send them the same email multiple times with statements that I've already sent and then having to "trace" the funds for them multiple times from all of my different accounts. The best is when I get the "we may not be able to close since you haven't sent us the requested documents" line. I then forward them the email that I sent two weeks ago. Keep in mind, we have our business accounts (checking, money market, term loan) and personally this is my 5th mortgage transaction with them in the last several years and have one of checking accounts there. Once this deal closes, I am done with this particular bank.
4
Posted on 8/8/16 at 2:51 pm to Serraneaux
What size bank are you working with?
Posted on 8/8/16 at 2:52 pm to Serraneaux
Why did you choose to borrow from Wells Fargo? Just go somewhere else.
Posted on 8/8/16 at 3:04 pm to Serraneaux
It's too easy to switch banks. I recently started shopping for a (very small) business checking account, and the big banks were ridiculous. I found just what I needed (very low cost for a very low volume account) at a credit union.
Posted on 8/8/16 at 3:05 pm to BurlesonCountyAg
quote:
Why did you choose to borrow from Wells Fargo? Just go somewhere else.
LOL. It's not Wells Fargo although they are terrible as well.
Posted on 8/8/16 at 3:09 pm to schexyoung
quote:
What size bank are you working with?
They have about $3 billion in assets. They are "growing" but it's not due to a superior product or service. Online banking is like stepping back in time. The only way they are growing so fast is by acquiring smaller, community banks.
Posted on 8/8/16 at 3:20 pm to Serraneaux
What actually blows my mind the most about retail banking and mortgages is the fact that I've been approved in less than 30 minutes for car loans from 3rd party companies like woodside credit who finances exotic cars and those loans exceed the cost of a home mortgage yet a home mortgage takes a month to get done and a car loan takes 30 minutes even though a home is a fixed asset that can't just pick up and move and I could theoretically not pay my car loan and ship the car off to some remote hideaway to never be found or repo'd if I dont pay.
Truly remarkable bc I dealt with it too getting a mortgage on a second home last year, it took forever with countless delays and the part that irked me was the immense amount of paperwork required. I have so many varying deposits coming in from different sources and they would randomly pick a deposit and ask me to explain what it was. Frustrating more is they took no regard for my assets and only kept looking at my personal income which anyone else who owns a small business knows is just a number for tax purposes that more than likely is way lower than your true income. My assets were completely ignored, my businesses were not even taken into consideration on my balance sheet. I was so incredibly frustrated but I had to use a small company in florida who I had no history with vs my bank in houston bc they weren't allowed to do my mortgage in FL.
Truly remarkable bc I dealt with it too getting a mortgage on a second home last year, it took forever with countless delays and the part that irked me was the immense amount of paperwork required. I have so many varying deposits coming in from different sources and they would randomly pick a deposit and ask me to explain what it was. Frustrating more is they took no regard for my assets and only kept looking at my personal income which anyone else who owns a small business knows is just a number for tax purposes that more than likely is way lower than your true income. My assets were completely ignored, my businesses were not even taken into consideration on my balance sheet. I was so incredibly frustrated but I had to use a small company in florida who I had no history with vs my bank in houston bc they weren't allowed to do my mortgage in FL.
This post was edited on 8/8/16 at 3:22 pm
Posted on 8/8/16 at 3:23 pm to dabigfella
quote:
What actually blows my mind the most about retail banking and mortgages is the fact that I've been approved in less than 30 minutes for car loans from 3rd party companies like woodside credit who finances exotic cars and those loans exceed the cost of a home mortgage yet a home mortgage takes a month to get done and a car loan takes 30 minutes even though a home is a fixed asset that can't just pick up and move and I could theoretically not pay my car loan and ship the car off to some remote hideaway to never be found or repo'd if I dont pay.
Dabigfella hates periods.
Posted on 8/8/16 at 3:26 pm to raw dog
especially when posting from a phone while sitting on a toilet, ive got other things on my mind while doing my recereational reading
Posted on 8/8/16 at 3:31 pm to Serraneaux
quote:
They have about $3 billion in assets. They are "growing" but it's not due to a superior product or service. Online banking is like stepping back in time. The only way they are growing so fast is by acquiring smaller, community banks.
Sounds just like Regions, though I reckon RF has much more than $3 billion on assets.
Posted on 8/8/16 at 3:33 pm to Omada
Not Regions either. I have Regions in the the "not bad" category.
Posted on 8/8/16 at 3:39 pm to Serraneaux
Yeah I figured it wouldn't be RF, but you must be dealing with a pretty crappy bank for Regions to end up as not bad. I consider them to be the equivalent of dial up in a world of 4G.
Posted on 8/8/16 at 3:42 pm to raw dog
Dabigfella makes enough money where he doesn't have worry about periods. He told me as much.
Posted on 8/8/16 at 3:46 pm to southernelite
I only worry about periods if the current GF has really bad ones. 
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