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Started By
Message
Ordered a new Xbox One, but Amazon sent me one that was used
Posted on 12/22/15 at 10:06 pm
Posted on 12/22/15 at 10:06 pm
It was a bit suspicious from the get go because the box looked a little beat up. I opened it up and some things weren't packaged in such a way as a new console would typically be. For example, the batteries were just laid in there and not wrapped together.
It also had a copy of Halo 5 instead of Ori and the Blind Forest. This is actually a very nice surprise. The bundle I bought was supposed to just have Gears of War, Ori, and Rare Replay. None of the games were shrink-wrapped, and they all had finger prints on them.
The kicker is that when I hooked it up it still has the gamer tag of the previous owner loaded on there.
I'm thinking I should let this go as the inclusion of Halo 5 probably outweighs any minor issues with it being used. However, I'm wondering if this was a shipping error and someone else got royally screwed over. Amazon has excellent customer service, so I might give them a call in the morning to see what they want to do.
It also had a copy of Halo 5 instead of Ori and the Blind Forest. This is actually a very nice surprise. The bundle I bought was supposed to just have Gears of War, Ori, and Rare Replay. None of the games were shrink-wrapped, and they all had finger prints on them.
The kicker is that when I hooked it up it still has the gamer tag of the previous owner loaded on there.
I'm thinking I should let this go as the inclusion of Halo 5 probably outweighs any minor issues with it being used. However, I'm wondering if this was a shipping error and someone else got royally screwed over. Amazon has excellent customer service, so I might give them a call in the morning to see what they want to do.
This post was edited on 12/22/15 at 10:12 pm
5
Posted on 12/22/15 at 10:08 pm to Bmath
I'd contact them and get an actual new one..
Posted on 12/22/15 at 10:10 pm to Bunta
And keep that copy of halo
Posted on 12/22/15 at 10:14 pm to Gleaux93
The copy of Halo is the only thing making me think that I shouldn't stir the pot.
Posted on 12/22/15 at 10:20 pm to Bmath
The copy of Halo isn't a reason to keep a used console.
Make them send you a new one.
How is this even up debate?
Make them send you a new one.
How is this even up debate?
Posted on 12/22/15 at 10:23 pm to Bmath
Amazon has the best customer service ever, call them, chances are they will tell you to send back the Xbox, and keep the games and they will send you the new Xbox.
Posted on 12/22/15 at 10:36 pm to ZacAttack
quote:
Amazon has the best customer service ever, call them, chances are they will tell you to send back the Xbox, and keep the games and they will send you the new Xbox.
this
bet they give you free shite for their mistake
Posted on 12/22/15 at 10:38 pm to ZacAttack
Yea, I just called. They offered me three options:
1) Send it in for a full refund
2) Send it back to get what I ordered
3) Keep it for a $55 discount
I decided that the third option is best because I'll still have 30 days or so to send it back to them if it turns out to be buggy.
1) Send it in for a full refund
2) Send it back to get what I ordered
3) Keep it for a $55 discount
I decided that the third option is best because I'll still have 30 days or so to send it back to them if it turns out to be buggy.
Posted on 12/22/15 at 10:39 pm to Bmath
Call Amazon and get a new one.
They don't have to know it came with Halo.
They don't have to know it came with Halo.
Posted on 12/23/15 at 2:32 am to Bmath
quote:
Ordered a new Xbox One, but Amazon sent me one that was used
Yea, I just called. They offered me three options:
1) Send it in for a full refund
2) Send it back to get what I ordered
3) Keep it for a $55 discount
I decided that the third option is best because I'll still have 30 days or so to send it back to them if it turns out to be buggy.
You made the wrong choice.
Posted on 12/23/15 at 3:05 am to AlbertMeansWell
quote:
You made the wrong choice.
Ok, why?
Posted on 12/23/15 at 6:02 am to Bmath
You have no idea how "used" that console is.
Posted on 12/23/15 at 7:16 am to Bmath
Contact them and tell them.
Are you a prime member? Most likely they will offer you a SIGNIFIGANT discount if you want to keep the product.
Hell, they may even send you a new one and let you keep the old one.
I emailed them about a sticking X button on my new Xbone and they gave me 30% off on the spot.
120$
Amazon will make it right
ETA:
Hmmmmmmmmmmm... You should counter their offer. Ask for a % off.
Mention the fingerprints and not new Xbox and batteries.
It's the seller that's the issue, likely not Amazon itself.
Are you a prime member? Most likely they will offer you a SIGNIFIGANT discount if you want to keep the product.
Hell, they may even send you a new one and let you keep the old one.
I emailed them about a sticking X button on my new Xbone and they gave me 30% off on the spot.
120$
Amazon will make it right
ETA:
Hmmmmmmmmmmm... You should counter their offer. Ask for a % off.
Mention the fingerprints and not new Xbox and batteries.
It's the seller that's the issue, likely not Amazon itself.
This post was edited on 12/23/15 at 7:20 am
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